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Added 8 mins ago
Storage as a Service Senior Program Manager
HPE
Andover, MA
…functional core team consisting of product management, engineering, operations, go-to-market, marketing, and other functions to develop and execute program plans. Drives toward on-time,…
Added 11 mins ago
Software Engineering Manager, High Performance Networking
Google
Sunnyvale, CA
Join Google’s High Performance Networking (HPN) team to power the future of AI. As an Engineering Manager for the Remote Direct Memory Access (RDMA) Platforms team, you will lead a…
Added 13 mins ago
AU
Aviation Janitorial Supervisor
ABM US
LOS ANGELES, CA · Los Angeles, CA
- $29 USD / hour
Participate in client briefings and communicate with Client representatives on a frequent basis regarding operations.
Added 14 mins ago
Senior Manager Construction (OnsCon)
McDermott
Houston, TX
The Site Manager provides direct leadership of field construction operations and is accountable for site safety, quality, productivity, and schedule performance. This position requires…
Added 19 mins ago
BH
Facilities Manager
Bassett Healthcare Network
Cooperstown, NY
- $89,576.05 USD / year
The Manager of Facilities will oversee the daily functions of the Maintenance staff as it relates to hospital building and grounds. Assure regulatory and accreditation compliance and…
Added 24 mins ago
DG
Regional Account Manager
DC Group
Minneapolis, MN
- $24 to $31.25 USD / hour
…recognized companies throughout the United States and Canada. Operations include support for Fortune 500 companies, government facilities, critical infrastructure, and of course, our…
Added 26 mins ago
Project Manager
Confluence Health
Wenatchee, WA
The Project Manager (PM) is a core member of the Confluence Health Project Management Office, responsible for leading capital construction, facilities, operational, and IT initiatives…
Added 29 mins ago
Lease Accounting Sr. Manager
Advanced Micro Devices, Inc
Santa Clara, CA
You will lead and oversee AMD's global lease accounting operations overseeing the accounting and reporting for real estate, data centers, servers, equipment, and other infrastructure…
Added 48 mins ago
T
Project Manager, Wireless Site Development/Site Acquisition
TEKsystems
Las Vegas, NV
- $55 to $75 USD / hour
Project Manager/Site Acqusition - Wireless Infrastructure Deployment
Added 57 mins ago
Utilities Compliance Manager
Sun Communities
Southfield, MI
Main Office: Off Site nnOverview nnThe Utilities Compliance Manager partners with the Director of Utilities & Infrastructure to support the reliable operation, maintenance, and regulatory…
Added 1 hour ago
Program Manager III, NPI Operations, Machine Learning
Google
Sunnyvale, CA
As a New Product Introduction (NPI) Operations Program Manager, you will be the primary Operations/Supply Chain interface to the development and deployment teams with the responsibility for…
Added 1 hour ago
Technical Program Manager III, Software Tools
Google
Austin, TX · Addison, TX · New York, NY · Reston, VA · Seattle, WA · San Francisco, CA · Sunnyvale, CA
We are seeking an experienced Technical Program Manager to lead platform operations, feature delivery, and production support for our enterprise Governance, Risk, and Compliance (eGRC)…
Added 1 hour ago
Microsoft Intune and Enterprise Mobility SME
Ignite IT
Remote, United States
Experience with Android Enterprise, Apple Business Manager, Windows management, enterprise app distribution, certificate infrastructure, and Conditional Access.
Added 1 hour ago
Senior Network Security Engineer
Ignite IT
Remote, United States
We are seeking a Senior Network Security Engineer for an operations-first role supporting enterprise network security infrastructure across on-premises, remote-access, hybrid-cloud, and…
Added 1 hour ago
Identity Management / Directory Services (IDMS) Subject Matter Expert (SME)
Ignite IT
Remote, United States
The SME will work across Government Agency enterprise architecture, cybersecurity, infrastructure, cloud, application, mobility, and project teams to ensure identity services are securely…
Added 1 hour ago
Senior Identity Engineer
Ignite IT
Remote, United States
…NetIQ OpenText (formerly NetIQ/Novell) eDirectory and Identity Manager (IDM) environments running on Red Hat Enterprise Linux…
Added 1 hour ago
Senior IT Manager - Software Engineering and Enterprise Solutions
Progress Rail Services Corp.
Albertville, AL
Lead software engineering, architecture, product delivery, and service operations for a portfolio of business-critical connected products and enterprise applications.
Added 1 hour ago
Enterprise Technology Project Manager
Regions Bank
Hoover, AL
At Regions, the Enterprise Project Management Office (PMO) Project Manager at this level is responsible for the successful planning, execution, and delivery of moderately complex technology…
Added 1 hour ago
C
Associate Project Manager (entry level)
Capgemini
New York, NY, NY
- $79,750 to $210,250 USD / year
We are seeking an Associate Project Manager to support a large-scale warehouse modernization and technology transformation program. This role will assist senior project leadership in…
Added 1 hour ago
J
Manager, Sales Operations Support
Jobgether
Remote, United States
- $80,000 to $92,000 USD / year
…all applications and next steps. Our partner is looking for a Manager, Sales Operations Support based in the United…
Added 1 hour ago
Network Operations Manager - IT
Oakland County
Waterford, MI
Are you a strategic technology leader who thrives on building secure, reliable, and high-performing network infrastructure? Oakland County is seeking an experienced IT infrastructure…
Added 1 hour ago
SO
BUSINESS SOLUTIONS TRANSPORTATION ENGINEERING SPECIALIST 3-4* - 11102026-82503
State of Tennessee
TN
- $5,703 to $9,095 USD / month
…into the intersection of engineering practices and business…
Added 1 hour ago
Senior Technical Program Manager, GenAI Transformation, Google Cloud Business Platform
Google
Sunnyvale, CA
As a Technical Program Manager leading GenAI Transformation Programs within GCBP Program Management and Product Operations (PMPO), you will be a central catalyst multiplier driving the…
Added 1 hour ago
DISTINGUISHED SCIENTIST/ENGINEER FOR ELECTRO-OPTIC/INFRARED SENSOR TECHNOLOGIES
Naval Sea Systems Command
Crane, IN
Added 1 hour ago
Continuous Improvement & Quality Assurance Manager (Michigan City, Indiana (IN), US, 46360)
SPX
Michigan City, IN
SPX is a diverse team of unique individuals who all make an impact. As the Continuous Improvement & Quality Assurance Manager, you will lead quality assurance, manufacturing process…

VXI GLOBAL SOLUTIONS LLC

Operations Manager - Tech Support

United States

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Job details

Education: High school diploma
Posting language: English
Posted: Nov 1, 2026

Original job description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

About the job VXI Global Solutions is a leading provider of business process and information technology outsourcing, offering comprehensive services to its clients. Our company specializes in contact center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. Headquartered in the United States, VXI employs 40,000 people around the world including locations in China and the Philippines.

We are seeking a dynamic Contact Center Operations Manager - Tech Support to join our team. At VXI, we are guided by our Values of Excellence, Integrity, Teamwork, Agility, and Inventiveness. Contact Center Operations Manager Overview:

The Operations Manager will be directly responsible for the culture, engagement, performance, and overall success of our Tech Support campaign by ensuring direct reports are properly managed and developed to effectively support the campaign. This position requires a strategic leader who knows how and when to be tactical. A creative gamechanger who is not afraid to roll up his/her sleeves to get the job done!

Your Day to Day:

Adhere to company policies on ethics and integrity
Coach and develop team lead to more efficiently run a team of associates and meet KPIs and performance standards
Work with Client Services Team and Operations Director to ensure that all client and VXI objectives are met.
Develop and maintain department understanding of client expectations and customer needs in order to set organizational direction and create opportunities to achieve objectives.
Develop, grow, and maintain a positive employee experience, increase employee capabilities and job satisfaction while ensuring that we uphold our standards and surpass the expectations of our clients.
Develop “The Plan” and lead the team by allocating resources, assigning responsibilities, coordinating, communicating, and participating in the activities necessary to achieve company goals.
Guide the team to achieve performance metrics, troubleshoot problem areas, and recommend corrective/preventative action plans.
Lead and direct audits in order to improve business processes and activities.
Conduct reviews with Clients and Management Team to evaluate lessons learned and ensure best practices are integrated into process improvement efforts.
Partner with Human Resources to co-manage all staff issues, including staffing and selection, goal setting, annual reviews, compensation planning, and career development.
Partner with Workforce Management to ensure staffing and production remain at appropriate levels.
Maintain constant and open communication with all stakeholders.
Ensure that VXI is represented well to internal clients (our employees), external clients (and their customers), and the community at large. To be successful, you must:
Must be able to conduct root cause analysis.
Have the ability to see the big picture and how it relates to the success of VXI.
Be a natural leader who can energize multiple teams in an environment of change and growth.
Be honest and inspire the team to operate with integrity.
Have experience successfully managing contact center(s)/campaigns in excess of 200 employees.
Have experience using Microsoft Project, Outlook, and Office (Word, Excel, and PowerPoint).
Be flexible and adaptable to changing business needs.
Possess excellent verbal, written, and presentation skills.
Have the ability to deliver persuasive, confident and articulate communication across all levels internally and externally.
Possess excellent judgment/problem solving skills.
Have excellent interpersonal, organizational, mediation, and negotiation skills.
Be recognized as a natural influencer with an ability to find creative solutions to deliver business plan targets.
Have an advanced understanding and competency in Contact Center Workforce Management discipline.
Have an advanced understanding of IT/Telephony systems within a contact center.
Effective time management skills including ability to multitask, organize and prioritize
Have experience in effectively delivering change within a sales and customer-focused organization.
A self-starter able to facilitate strategic discussion to move business forward.
P&L management within a Contact Center environment.

The Education/Experience required:

High School Diploma Required
Bachelor’s degree preferred
3+ years in a Contact Center Operations Management role with a demonstrated ability to lead people and gain results preferred
3+ years as in Operations Manager/Leadership role required
Previous leadership on a tech support campaign preferred
Flexible with schedule to accommodate working in a 24x7 environment and international time zones.
Must be able to pass a background check and drug screen.

This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Not included are duties and responsibilities common to all group manager positions including the requirements to attend or conduct staff meetings, prepare status reports, make internal and outside contacts, schedule; promote good housekeeping; enforce safety rules, security regulations, and standards of conduct; carry out equal employment opportunity policies; and to discipline, train, develop, and review the performance of subordinates.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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More about this job

Skills

Software development
Quality assurance
Troubleshoot
Improve business processes
Process improvement
Communication skills
Root cause analysis
Microsoft Project
Microsoft Outlook
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Adaptability
Presentation skills
Problem solving
Negotiation
Time management
Multitask
Sales
Operations management
Leadership
Wheel impact load detector

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