Jobs in the United States

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Added 22 mins ago
Supply Chain - Systems Implementation and Engineering - Sr Manager
EY
Akron, OH · Albany, NY · Alpharetta, GA · Arlington, VA · Atlanta, GA · Austin, TX · Baltimore, MD · Baton Rouge, LA · Birmingham, AL · Boca Raton, FL · Boston, MA · Buffalo, NY · Chantilly, VA · Charleston, WV · Chattanooga, TN · Chicago, IL · Cincinnati, OH · Cleveland, OH · Dallas, TX · Denver, CO · Des Moines, IA · Detroit, MI · Pittsburgh, PA · Fort Worth, TX · Grand Rapids, MI · Grandview Heights, OH · Greenville, SC · Hartford, CT · Hoboken, NJ · Houston, TX · Huntsville, AL · Indianapolis, IN · Irvine, CA · Jacksonville, FL · Kansas City, MO · Las Vegas, NV · Louisville, KY · McLean, VA · Memphis, TN · Iselin, NJ · Miami, FL · Milwaukee, WI · Minneapolis, MN · Nashville, TN · New Brunswick, NJ · New Orleans, LA · Jericho, NY · New York, NY · Charlotte, NC · Oklahoma City, OK · Orlando, FL · Palo Alto, CA · Philadelphia, PA · Phoenix, AZ · Portland, OR · Providence, RI · Raleigh, NC · Richmond, VA · Rochester, NY · Rogers, AR · Sacramento, CA · Salt Lake City, UT · San Antonio, TX · San Diego, CA · San Francisco, CA · San Jose, CA · San Mateo, CA · Seattle, WA · Secaucus, NJ · St. Louis, MO · Stamford, CT · Tallahassee, FL · Tampa, FL · Southfield, MI · Toledo, OH · Tucson, AZ · Tulsa, OK · Washington, DC · Westlake Village, CA · Wichita, KS · Los Angeles, CA
As a Supply Chain Decision Intelligence Senior Manager, you will lead complex, enterprise-scale transformations that help clients improve supply chain performance, resilience, and strategic…
Added 32 mins ago
EC
Production Supervisor LVA 2nd Shift
Eaton Corporation
Arden, NC
- $86,000 to $126,000 USD / year
The supervisor drives the processes in department through the Eaton Business systems. Assist plant Manager/Production Manager in the development of processes to achieve a zero incident…
Added 32 mins ago
Private Wealth Client Associate
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Charlotte, NC
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Added 37 mins ago
Commercial Excellence Manager, BIOTRONIK NEURO
BIOTRONIK
United States
We are seeking a highly motivated Commercial Excellence Manager to join our growing team and play a pivotal role in advancing our commercial strategy, accelerating sales growth, and…
Added 39 mins ago
Learning & Development Manager
Oerlikon
Huntersville, NC · Lake Orion, MI · Plymouth, MI · Troy, MI
We are looking for a Learning & Development Manager, Americas based in close proximiy to one of our facilities in Michigan (Plymouth, Troy or Lake Orion) or North Carolina (Huntersville).…
Added 57 mins ago
A
Welder
Aerotek
Pocahontas, IA
- $24 to $25 USD / hour
…chance to work in a dynamic environment where your safety and development are…
Added 1 hour ago
W
QUALITY ASSURANCE ANALYST - Commercial
WHEDA
MADISON, WI
- $75,195 USD / year
Added 1 hour ago
SR
Branch Manager
Sunbelt Rentals
Boulder, CO
- $77,000 to $121,000 USD / year
…America--is seeking a Branch Manager.The Sunbelt Rentals branch manager is titled "Profit Center Manager" because the role is responsible for the overall direction, coordination, and…
Added 2 hours ago
Communications Executive – Influencer Engagement
TM Forum
Remote, United States
Support the development and delivery of TM Forum's influencer and advocacy strategy.
Added 2 hours ago
MATERIAL HANDLER (T32)
Army National Guard Units
Camp Ripley, MN
…shipping bulk and bin materials and equipment. Assists in the development of plans for storage and arrangement of stock to determine warehouse configuration, setup, movement, rearrangement…
Added 2 hours ago
RC
Senior Branch Service Manager - Edina
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Minneapolis, MN
- $11.41 USD / hour
…financial advisors, clients and the team. The Branch Service Manager is a player-coach role, acting as the primary liaison between the Complex management team and the branch on operational…
Added 2 hours ago
Field Project Manager (Data Centers) - Salt Lake City, UT
CONVERGINT TECHNOLOGIES LLC
WEST VALLEY CITY, UT
Added 2 hours ago
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PROVO, UT
Added 2 hours ago
Food & Beverage Manager
Glenmoor Country Club (Colorado)
Cherry Hills Village, CO
As a Food & Beverage Manager, you will share responsibility for oversight and execution of daily aspects of all Food & Beverage functions across multiple outlets. You will work hand in hand…
Added 2 hours ago
Desktop Support Engineer
HealthVerity
Philadelphia, PA
…problem-solving instincts, and excellent interpersonal skills keep our workforce…
Added 2 hours ago
Senior Contact Center Leader - Service to Sales
U.S. Bank
Atlanta, GA
The Operations Manager – Service to Sales is responsible for leading operations that integrate customer servicing and sales execution, driving both exceptional client experiences and…
Added 2 hours ago
Supervisory Air Traffic Control Specialist (Air Traffic Manager)
Federal Aviation Administration
Atlanta, GA
Summary Serves as an Air Traffic Manager of a terminal facility and is responsible for planning and directing all activities at the facility. Responsibilities Directs a highly technical…
Added 2 hours ago
District Sales Manager - IgG4 - Rare Disease - Atlanta, GA
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Atlanta, GA
Builds an organization reflecting a highly professional workforce in the eyes of external and internal partners.
Added 2 hours ago
Private Wealth Client Associate
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Atlanta, GA
Merrill is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an…
Added 3 hours ago
AI
Environmental, Health, and Safety (EHS) Director with F.D. Thomas, Inc.
ASRC Industrial Services
Vallejo, CA
- $185,000 to $210,000 USD / year
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Added 3 hours ago
IT Project Manager I
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…work environment with continuous learning opportunities and development for our…
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Branch Manager North Hollywood/Valley Village CA, Vice President
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North Hollywood, CA
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Added 3 hours ago
Private Wealth Client Associate
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Newport Beach, CA
Merrill is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an…
Added 3 hours ago
Financial Manager-Assistant Chief
Veterans Affairs, Veterans Health Administration
Mountain View, CA
Added 3 hours ago
District Sales Manager - UPLIZNA- IgG4 - Rare Disease - Los Angeles, CA
Amgen
Los Angeles, CA
Builds an organization reflecting a highly professional workforce in the eyes of external and internal partners.

VXI GLOBAL SOLUTIONS LLC

Operations Manager - Tech Support

United States

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Job details

Education: High school diploma
Posting language: English
Posted: Nov 1, 2026

Original job description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

About the job VXI Global Solutions is a leading provider of business process and information technology outsourcing, offering comprehensive services to its clients. Our company specializes in contact center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. Headquartered in the United States, VXI employs 40,000 people around the world including locations in China and the Philippines.

We are seeking a dynamic Contact Center Operations Manager - Tech Support to join our team. At VXI, we are guided by our Values of Excellence, Integrity, Teamwork, Agility, and Inventiveness. Contact Center Operations Manager Overview:

The Operations Manager will be directly responsible for the culture, engagement, performance, and overall success of our Tech Support campaign by ensuring direct reports are properly managed and developed to effectively support the campaign. This position requires a strategic leader who knows how and when to be tactical. A creative gamechanger who is not afraid to roll up his/her sleeves to get the job done!

Your Day to Day:

Adhere to company policies on ethics and integrity
Coach and develop team lead to more efficiently run a team of associates and meet KPIs and performance standards
Work with Client Services Team and Operations Director to ensure that all client and VXI objectives are met.
Develop and maintain department understanding of client expectations and customer needs in order to set organizational direction and create opportunities to achieve objectives.
Develop, grow, and maintain a positive employee experience, increase employee capabilities and job satisfaction while ensuring that we uphold our standards and surpass the expectations of our clients.
Develop “The Plan” and lead the team by allocating resources, assigning responsibilities, coordinating, communicating, and participating in the activities necessary to achieve company goals.
Guide the team to achieve performance metrics, troubleshoot problem areas, and recommend corrective/preventative action plans.
Lead and direct audits in order to improve business processes and activities.
Conduct reviews with Clients and Management Team to evaluate lessons learned and ensure best practices are integrated into process improvement efforts.
Partner with Human Resources to co-manage all staff issues, including staffing and selection, goal setting, annual reviews, compensation planning, and career development.
Partner with Workforce Management to ensure staffing and production remain at appropriate levels.
Maintain constant and open communication with all stakeholders.
Ensure that VXI is represented well to internal clients (our employees), external clients (and their customers), and the community at large. To be successful, you must:
Must be able to conduct root cause analysis.
Have the ability to see the big picture and how it relates to the success of VXI.
Be a natural leader who can energize multiple teams in an environment of change and growth.
Be honest and inspire the team to operate with integrity.
Have experience successfully managing contact center(s)/campaigns in excess of 200 employees.
Have experience using Microsoft Project, Outlook, and Office (Word, Excel, and PowerPoint).
Be flexible and adaptable to changing business needs.
Possess excellent verbal, written, and presentation skills.
Have the ability to deliver persuasive, confident and articulate communication across all levels internally and externally.
Possess excellent judgment/problem solving skills.
Have excellent interpersonal, organizational, mediation, and negotiation skills.
Be recognized as a natural influencer with an ability to find creative solutions to deliver business plan targets.
Have an advanced understanding and competency in Contact Center Workforce Management discipline.
Have an advanced understanding of IT/Telephony systems within a contact center.
Effective time management skills including ability to multitask, organize and prioritize
Have experience in effectively delivering change within a sales and customer-focused organization.
A self-starter able to facilitate strategic discussion to move business forward.
P&L management within a Contact Center environment.

The Education/Experience required:

High School Diploma Required
Bachelor’s degree preferred
3+ years in a Contact Center Operations Management role with a demonstrated ability to lead people and gain results preferred
3+ years as in Operations Manager/Leadership role required
Previous leadership on a tech support campaign preferred
Flexible with schedule to accommodate working in a 24x7 environment and international time zones.
Must be able to pass a background check and drug screen.

This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Not included are duties and responsibilities common to all group manager positions including the requirements to attend or conduct staff meetings, prepare status reports, make internal and outside contacts, schedule; promote good housekeeping; enforce safety rules, security regulations, and standards of conduct; carry out equal employment opportunity policies; and to discipline, train, develop, and review the performance of subordinates.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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More about this job

Skills

Software development
Quality assurance
Troubleshoot
Improve business processes
Process improvement
Communication skills
Root cause analysis
Microsoft Project
Microsoft Outlook
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Adaptability
Presentation skills
Problem solving
Negotiation
Time management
Multitask
Sales
Operations management
Leadership
Wheel impact load detector

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