Jobs in the United States

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Added 5 mins ago
Maintenance Technician - Industrial Manufacturing
IPG
Menasha, WI
…production machines; following electrical diagrams, sketches, operations manuals, manufacturer's instructions, and engineering specifications; troubleshooting…
Added 6 mins ago
RU
Lead IAM Product Manager
Randstad USA
Washington, DC
- $65 to $70 USD / hour
Randstad is seeking a high-caliber Lead IAM Product Manager to drive enterprise-wide Identity Governance and Administration (IGA) initiatives for our premier client in Washington, DC. In…
Added 9 mins ago
Program Manager, Principal
Pacific Gas And Electric Company
Oakland, CA
…Business Process. Customer Delivery supports both gas and electric operations through its customer project management, design and estimating, dependency, construction, and program…
Added 9 mins ago
OS
Network Administrator
Odyssey Systems Cons
Colorado Springs, CO
- $31,533 USD / year
Clearance: Must have and be able to maintain a Secret clearance
Added 9 mins ago
CC
Design Quality Engineer
CONMED Corporation
Denver, CO
- $40,123 USD / year
The Design Quality Engineer is responsible for supporting all quality engineering activities to support the new product life cycle, from concept to commercialization, and sustaining…
Added 14 mins ago
Facilities Development Manager
Monroe County Board of County Commissioners
Key West, FL
The primary function of this position is to oversee construction operations and ensure compliance with plans, specifications, and contract documents. The Facilities Development Manager…
Added 20 mins ago
For Career Opportunities with CMU Medical Education Partners (CMEP), please read the following:
Central Michigan University
Mount Pleasant, MI
…Administrative Services, Information Technology, Global Campus Operations, and personal devices of students, staff and faculty. As a member of the technical support team, this position may…
Added 27 mins ago
Research Associate I, Analytical Development
NKW ImmunityBio Inc
Louisville, CO
…Research Associate I will assist in data review, process unit operations, method qualification and/or validation and will require cross-functional interaction with members of the…
Added 31 mins ago
Field Buyer - Orange, TX
Turner Industries
Orange, TX
Process purchase orders to support daily maintenance, operations, and repair activities, Work with stakeholders to ensure requisitions and purchase orders adhere to purchasing policies and…
Added 32 mins ago
SO
Senior Laboratory Technician, Math/Science/Engineering
South Orange County Community College District
Mission Viejo, CA
- $6,505 to $9,199 USD / month
Under direction from an appropriate level manager or administrator, performs complex technical work in an instructional learning environment for a highly technical or complex subject area;…
Added 36 mins ago
G
Commercial Superintendent *Ground-up Projects*
GPAC
Montclair, NJ
- $120,000 to $145,000 USD / year
Oversee all day-to-day field operations from mobilization through project completion.
Added 40 mins ago
Facilities Maintenance Supervisor
North Coast Seafoods
Boston, MA
…role serves as the bridge between the Maintenance & Facilities Manager and the Maintenance Technicians, ensuring that all equipment and systems operate efficiently to support seamless…
Added 41 mins ago
RecycleWorks Operations Manager
City & Borough of Juneau
Juneau, AK
The City and Borough of Juneau is seeking qualified candidates to apply for our RecycleWorks Operations Manager position.
Added 44 mins ago
SP
Project Manager – Systems Safety & Science Lab Readiness
Simplexity Product Development
North Reading, MA
- $65 to $125 USD / hour
We are seeking a proactive, technically fluent Project Manager to own coordination and execution across two complementary workstreams:
Added 44 mins ago
Mgr Sub Cnst Opers & Apprt
Snohomish PUD
Everett, WA
…failures, malfunctions or other problems. Works jointly with the Manager of Substation Engineering in providing strategic oversight of the District’s Substation Capital and O&M Plan. Build…
Added 50 mins ago
Industrial Sales Manager
Talnt
Pompano Beach · Pompano Beach, FL
We are seeking a motivated, results-driven Industrial Sales Manager to generate new business, expand existing accounts, and build long-term customer relationships within industrial,…
Added 53 mins ago
HI
Purchasing and Materials Planning Manager
Hydrotech Isaacs
West Chester, OH
- $115,000 to $135,000 USD / year
The Purchasing & Materials Planning Manager is responsible for leading the company's purchasing and materials planning functions to ensure material availability supports customer…
Added 54 mins ago
TO
Environmental Compliance Superintendent
Town of Gilbert
Gilbert, AZ
- $46.94 to $70.41 USD / hour
In addition to possessing the ability to live out our core and functional values daily, candidates must possess the following requirements:
Added 59 mins ago
Global Supply Manager (GSM) - Mechanical Enclosures - Brittles
Apple
TX · CA
…sit at the intersection of Apple's business activities and engineering communities, and effectively balance the needs of both groups to ensure successful product launches. Enclosure…
Added 59 mins ago
Systems Engineer
Node.Digital
Arlington, VA
Must have an active Secret Security Clearance
Added 59 mins ago
Technical Engagement Network (TEN) Lab Manager
Node.Digital
Arlington, VA
Must have an active Secret Clearance · - Must have an active DoD Secret clearance, TS/SCI clearance is preferred
Added 59 mins ago
DevOps Engineer/Systems Engineer (Mission Systems)
Node.Digital
McLean, VA
Must have an active TS/SCI FS Poly
Added 59 mins ago
Incident Manager (Midlevel)
Node.Digital
Arlington, VA
Must have an active Top Secret Security Clearance · - Must have an active TS/SCI clearance
Added 1 hour ago
CR
Laboratory Analyst
Clark Regional Wastewater District
Vancouver, WA
- $39.32 to $51.41 USD / hour
…laboratory testing equipment. Reports testing results to plant operations staff for plant management and process control to ensure compliance with federal and state regulations regarding…
Added 1 hour ago
Production Reporting and Accounting Manager
Butterball
Carthage, MO
…materials (BOM) in relevant system(s). Collaborates with Industrial Engineering (IE) to create and maintain Master Recipes in all relevant systems (i.e.,…

VXI GLOBAL SOLUTIONS LLC

Desktop Support Technician

Dallas, TX, United States

Full-time

Apply on wd12.myworkdaysite.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 1–3 years of professional IT support experience, preferably within an enterprise environment.
Posting language: English
Posted: Nov 3, 2026

Original job description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Desktop Support Technician Department: Information Technology Reports To: Desktop Support Lead Position Level: Technical Support / Tier 1–2 Support Employment Type: Full-Time

Position Summary We are seeking a motivated and technically skilled Desktop Support Technician to provide reliable technical support, troubleshoot hardware and software issues, and assist with daily IT operations across assigned locations. This position will play an important role in maintaining endpoint stability, resolving user issues, supporting enterprise applications, and ensuring consistent IT service delivery.

The Desktop Support Technician will work closely with the Desktop Support Manager and other IT team members to resolve technical issues, support IT initiatives, maintain accurate documentation, and deliver excellent customer service.

The ideal candidate will possess strong troubleshooting abilities, experience supporting Windows enterprise environments, and the ability to diagnose and resolve technical issues while communicating clearly with end users.

Key Responsibilities

Desktop Support & Troubleshooting

Provide Tier 1 and Tier 2 technical support for Windows workstations, laptops, peripherals, software, and connectivity issues.
Diagnose and resolve Windows 10/11 operating system, hardware, software, and user access issues.
Troubleshoot user profiles, application errors, printing issues, performance problems, and workstation connectivity.
Assist with domain authentication, password issues, account lockouts, and basic Group Policy troubleshooting.
Use Windows Event Viewer, application logs, and system diagnostic tools to identify and resolve technical issues.
Troubleshoot VPN connectivity, DNS, DHCP, network adapters, and other endpoint networking issues.
Support enterprise applications, including contact center software, softphones, authentication platforms, and endpoint security tools.
Escalate unresolved or high-impact incidents to the Desktop Support Manager or appropriate technical teams.
Provide clear explanations and guidance to users with varying levels of technical knowledge.

Active Directory & User Administration

Perform authorized user and computer administration within Active Directory.
Assist with account unlocks, password resets, group membership changes, and basic user access requests.
Manage user and computer objects within authorized permissions.
Assist with troubleshooting domain connectivity and authentication issues.
Support Group Policy troubleshooting and approved configuration changes.
Assist with identity and access management solutions, including Okta and multifactor authentication.
Ensure account management activities follow established security policies and access controls.

Endpoint Management & Software Deployment

Utilize endpoint management solutions .
Perform remote software installation, updates, application removal, and troubleshooting.
Assist with Windows imaging and deployment processes using technologies such as MDT and Windows Deployment Services (WDS).
Support Windows operating system upgrades, patching, and endpoint compliance initiatives.
Perform BIOS, firmware, and driver updates as required.
Monitor endpoint health and identify systems requiring maintenance or remediation.
Validate software deployments and document failures, resolutions, and remediation steps.
Prepare, configure, and deploy workstations, laptops, monitors, printers, and other IT equipment.

PowerShell & Technical Tools

Use PowerShell and command-line tools to perform administrative tasks and collect system information.
Execute approved scripts for software deployment, system configuration, and maintenance.
Assist with troubleshooting script execution failures.
Identify repetitive support tasks that may benefit from automation.
Follow established change management and testing procedures when using scripts or administrative tools.

Incident Management & Customer Support

Monitor assigned support queues and respond to incidents based on urgency and business impact.
Document troubleshooting steps, user communications, resolutions, and follow-up actions accurately.
Communicate incident status and resolution updates to users and management as appropriate.
Assist with troubleshooting workstation or application outages.
Work with networking, systems engineering, security, and application support teams to resolve complex issues.
Ensure incidents are resolved within established service-level expectations.
Identify recurring support issues and recommend improvements to the Desktop Support Manager.
Provide professional, courteous, and timely customer service.

IT Standards, Compliance & Documentation

Ensure endpoint configurations follow established IT security and operational standards.
Maintain accurate workstation inventory, asset records, and equipment assignments.
Support endpoint security compliance, patching, and remediation efforts.
Follow standard operating procedures for workstation setup, maintenance, replacement, and disposal.
Create and maintain accurate technical documentation and troubleshooting notes.
Assist with testing new software, operating system updates, and IT solutions before production deployment.
Support audits and compliance initiatives by providing endpoint configuration and inventory information.
Protect confidential company and user information in accordance with IT security policies.

Required Qualifications

1–3 years of professional IT support experience, preferably within an enterprise environment.
Knowledge of Windows 10/11 operating systems and desktop troubleshooting.
Experience supporting hardware, software, peripherals, and network connectivity.
Familiarity with Active Directory user and computer administration.
Basic understanding of Group Policy and Windows domain environments.
Working knowledge of DNS, DHCP, TCP/IP, VPN, and basic networking concepts.
Familiarity with PowerShell or command-line troubleshooting.
Experience with remote desktop support and ticketing systems.
Ability to troubleshoot technical issues methodically and independently.
Strong written and verbal communication skills.
Ability to prioritize multiple support requests in a fast-paced environment.
Strong customer service and problem-solving skills.
Ability to work independently and collaboratively with other IT team members.
Preferred Qualifications
Experience with PDQ Deploy and PDQ Inventory.
Experience with Microsoft Deployment Toolkit (MDT), Windows Deployment Services (WDS), or similar imaging solutions.
Experience supporting Okta, YubiKey, or other multifactor authentication solutions.
Familiarity with endpoint security solutions such as CrowdStrike Falcon.
Experience supporting contact center technologies such as NICE CXone, Genesys, or similar platforms.
Basic or intermediate PowerShell scripting experience.
Familiarity with Windows update management, BIOS updates, and driver deployment.
Experience supporting multiple sites or remote users.
CompTIA A+, Network+, Microsoft, or equivalent technical certifications.
Previous experience working in a help desk, service desk, desktop support, or field support role.

Performance Expectations

Success in this role will be measured through:
Timely and accurate resolution of assigned technical incidents.
Consistent adherence to established service-level agreements.
Quality and completeness of ticket documentation.
Positive user satisfaction and professional customer service.
Successful completion of workstation deployments, maintenance, and support activities.
Accurate asset and endpoint inventory records.
Effective escalation of complex or high-impact technical issues.
Compliance with IT security, operational, and documentation standards.
Proactive identification of recurring issues and opportunities for improvement.
Role Scope & Authority

The Desktop Support Technician is a hands-on technical support position responsible for providing day-to-day assistance to end users and maintaining assigned endpoint equipment.

The individual will be expected to independently handle routine technical issues, follow established procedures, document support activities, and escalate issues that require additional authorization or specialized expertise. Responsibilities involving departmental strategy, staffing decisions, employee performance management, budget approval, regional resource allocation, and major infrastructure changes will remain under the Desktop Support Manager.

The Desktop Support Technician may assist with these initiatives as assigned but will not have independent authority to make management-level decisions.

Career Development This position provides opportunities to develop technical support, endpoint management, systems administration, scripting, networking, and IT operations skills.

Potential career progression includes Senior Desktop Support Technician, Desktop Support Lead, Systems Administrator, Systems Engineer, or Desktop Support Supervisor.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Apply on wd12.myworkdaysite.com About employer

More about this job

Skills

Technical support
Troubleshoot
Support managers
Documentation
Customer service
Troubleshooting
Microsoft Windows
VPN
DNS
DHCP
Microsoft Active Directory
Identity and access management
Regulatory compliance
Firmware
Microsoft PowerShell
Perform clerical duties
Change management
Adhere to standard procedures
Communication skills
Problem solving
Work independently
A+
Network+
Performance management
Wheel impact load detector

Report this job

Jobs in the United States

Maintenance Technician - Industrial Manufacturing

Lead IAM Product Manager

Program Manager, Principal

Network Administrator

Design Quality Engineer

Facilities Development Manager

For Career Opportunities with CMU Medical Education Partners (CMEP), please read the following:

Research Associate I, Analytical Development

Field Buyer - Orange, TX

Senior Laboratory Technician, Math/Science/Engineering

Commercial Superintendent Ground-up Projects

Facilities Maintenance Supervisor

RecycleWorks Operations Manager

Project Manager – Systems Safety & Science Lab Readiness

Mgr Sub Cnst Opers & Apprt

Industrial Sales Manager

Purchasing and Materials Planning Manager

Environmental Compliance Superintendent

Global Supply Manager (GSM) - Mechanical Enclosures - Brittles

Systems Engineer

Technical Engagement Network (TEN) Lab Manager

DevOps Engineer/Systems Engineer (Mission Systems)

Incident Manager (Midlevel)

Laboratory Analyst

Production Reporting and Accounting Manager

Contact us

Work requirements

Jobs in the United States