Jobs in the United States

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Added 8 mins ago
C
Senior Azure Virtual Desktop Engineer
Cognizant
Helena, MT
- $79,000 to $90,000 USD / year
As a Senior Azure Virtual Desktop Engineer, you will make an impact by designing, deploying, automating, and optimizing Azure Virtual Desktop environments that support both pooled…
Added 8 mins ago
Associate Director Cybersecurity Engineering
Merck
Helena, MT
We are seeking a Cloud Security Engineer to design, implement, and automate security controls across enterprise cloud environments. This role will partner with our Cloud, Application,…
Added 8 mins ago
OT Security Platform Engineer – Dragos
Cognizant
Helena, MT
We are seeking an experienced OT Security Platform Engineer / Technical Lead to own and operate the Dragos security monitoring platform across a global manufacturing environment. This is a…
Added 8 mins ago
AI Processor Hardware/Software Integration Engineer (2027 New College Graduate)
MIPS Holding Inc
TX
Must have at least an overall 3.0 GPA and proven good academic standing
Added 19 mins ago
MI
Sr. Platform Infrastructure Engineer
Maxar Intelligence I
Westminster, CO
- $128,000 to $170,000 USD / year
Troubleshoot complex infrastructure, networking, and platform issues
Added 19 mins ago
MS
Field Engineer
Motorola Solutions, Inc.
Denver, CO
- $40,123 USD / year
Work Location: Remote / field-based anywhere in the United States; candidate must reside at least one hour of a major airport hub · Driving Record: Must hold a current, valid driver's license with a clean driving record and no traffic violations
Added 25 mins ago
Senior Customer Success Engineer - AMER
Tyk Technologies
Remote, United States
As a Senior Customer Success Engineer at Tyk, you'll be a strategic and technical leader within the Customer Success organization. The team owns traditional support, but this role goes well…
Added 26 mins ago
Staff Software Engineer, AI/ML, ML Infrastructure, Search Ads
Google
Mountain View, CA · Pittsburgh, PA
…retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes…
Added 26 mins ago
Data Center Technician I
Google
Bridgeport, CT
Must have the ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required
Added 26 mins ago
Data Center Technician II (Weekend Shift)
Google
Lancaster, OH
Must have the ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required
Added 31 mins ago
Observability Engineer - active Secret clearance
PGTEK
Remote, United States
Observability Engineer (OpsRamp) - Secret clearance
Added 31 mins ago
Observability Engineer - active Secret clearance
PGTEK
Remote, United States
Observability Engineer (OpsRamp) - Secret clearance
Added 31 mins ago
Observability Engineer - active Secret clearance
PGTEK
Remote, United States
Observability Engineer (OpsRamp) - Secret clearance
Added 31 mins ago
Observability Engineer - active Secret clearance
PGTEK
Remote, United States
Observability Engineer (OpsRamp) - Secret clearance
Added 31 mins ago
Observability Engineer - active Secret clearance
PGTEK
Remote, United States
Observability Engineer (OpsRamp) - Secret clearance
Added 31 mins ago
Cloud Services Engineer - VMware NSX-T experience - Secret clearance
PGTEK
Remote, United States
You must live within driving distance of one of these cities AND have an active Secret clearance, or higher · MUST have a current/active Secret clearance or higher
Added 31 mins ago
Cloud Services Engineer - VMware NSX-T experience - Secret clearance
PGTEK
Remote, United States
You must live within driving distance of one of these cities AND have an active Secret clearance, or higher · MUST have a current/active Secret clearance or higher
Added 31 mins ago
Cloud Services Engineer - VMware NSX-T experience - Secret clearance
PGTEK
Remote, United States
You must live within driving distance of one of these cities AND have an active Secret clearance, or higher · MUST have a current/active Secret clearance or higher
Added 31 mins ago
Cloud Services Engineer - VMware NSX-T experience - Secret clearance
PGTEK
Remote, United States
You must live within driving distance of one of these cities AND have an active Secret clearance, or higher · MUST have a current/active Secret clearance or higher
Added 31 mins ago
P
Test & Validation Integration Engineer - TS/SCI clearance - Chantilly, VA
PGTEK
Chantilly, VA
- $155,000 to $200,000 USD / year
Work Arrangement: 100% Onsite – 5 Days per Week · Candidates must be able to work onsite five days per week in Chantilly, VA
Added 31 mins ago
P
Network Automation Engineer - TS/SCI clearance - Chantilly, VA
PGTEK
Chantilly, VA
- $155,000 to $200,000 USD / year
Work Arrangement: 100% Onsite – 5 Days per Week · IMPORTANT: Candidates must possess an active TS/SCI clearance
Added 31 mins ago
P
DevOps Engineer - TS/SCI clearance - Chantilly, VA
PGTEK
Chantilly, VA
- $155,000 to $200,000 USD / year
Work Arrangement: 100% Onsite – 5 Days per Week · Candidates must be able to work onsite five days per week in Chantilly, VA
Added 31 mins ago
P
DevOps Storage Engineer - TS/SCI clearance - Chantilly, VA
PGTEK
Chantilly, VA
- $165,000 to $240,000 USD / year
Work Arrangement: 100% Onsite – 5 Days per Week · Candidates must be able to work onsite five days per week in Chantilly, VA
Added 31 mins ago
Cloud Services Engineer (Morpheus) - Active Secret Clearance - Travel role
PGTEK
Remote, United States
Cloud Services Engineer (Morpheus) - Active Secret Clearance Required
Added 31 mins ago
Cloud Services Engineer (Morpheus) - Active Secret Clearance - Travel role
PGTEK
Remote, United States
Cloud Services Engineer (Morpheus) - Active Secret Clearance Required

VXI GLOBAL SOLUTIONS LLC

Desktop Support Technician

Dallas, TX, United States

Full-time

Apply on wd12.myworkdaysite.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 1–3 years of professional IT support experience, preferably within an enterprise environment.
Posting language: English
Posted: Nov 3, 2026

Original job description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Desktop Support Technician Department: Information Technology Reports To: Desktop Support Lead Position Level: Technical Support / Tier 1–2 Support Employment Type: Full-Time

Position Summary We are seeking a motivated and technically skilled Desktop Support Technician to provide reliable technical support, troubleshoot hardware and software issues, and assist with daily IT operations across assigned locations. This position will play an important role in maintaining endpoint stability, resolving user issues, supporting enterprise applications, and ensuring consistent IT service delivery.

The Desktop Support Technician will work closely with the Desktop Support Manager and other IT team members to resolve technical issues, support IT initiatives, maintain accurate documentation, and deliver excellent customer service.

The ideal candidate will possess strong troubleshooting abilities, experience supporting Windows enterprise environments, and the ability to diagnose and resolve technical issues while communicating clearly with end users.

Key Responsibilities

Desktop Support & Troubleshooting

Provide Tier 1 and Tier 2 technical support for Windows workstations, laptops, peripherals, software, and connectivity issues.
Diagnose and resolve Windows 10/11 operating system, hardware, software, and user access issues.
Troubleshoot user profiles, application errors, printing issues, performance problems, and workstation connectivity.
Assist with domain authentication, password issues, account lockouts, and basic Group Policy troubleshooting.
Use Windows Event Viewer, application logs, and system diagnostic tools to identify and resolve technical issues.
Troubleshoot VPN connectivity, DNS, DHCP, network adapters, and other endpoint networking issues.
Support enterprise applications, including contact center software, softphones, authentication platforms, and endpoint security tools.
Escalate unresolved or high-impact incidents to the Desktop Support Manager or appropriate technical teams.
Provide clear explanations and guidance to users with varying levels of technical knowledge.

Active Directory & User Administration

Perform authorized user and computer administration within Active Directory.
Assist with account unlocks, password resets, group membership changes, and basic user access requests.
Manage user and computer objects within authorized permissions.
Assist with troubleshooting domain connectivity and authentication issues.
Support Group Policy troubleshooting and approved configuration changes.
Assist with identity and access management solutions, including Okta and multifactor authentication.
Ensure account management activities follow established security policies and access controls.

Endpoint Management & Software Deployment

Utilize endpoint management solutions .
Perform remote software installation, updates, application removal, and troubleshooting.
Assist with Windows imaging and deployment processes using technologies such as MDT and Windows Deployment Services (WDS).
Support Windows operating system upgrades, patching, and endpoint compliance initiatives.
Perform BIOS, firmware, and driver updates as required.
Monitor endpoint health and identify systems requiring maintenance or remediation.
Validate software deployments and document failures, resolutions, and remediation steps.
Prepare, configure, and deploy workstations, laptops, monitors, printers, and other IT equipment.

PowerShell & Technical Tools

Use PowerShell and command-line tools to perform administrative tasks and collect system information.
Execute approved scripts for software deployment, system configuration, and maintenance.
Assist with troubleshooting script execution failures.
Identify repetitive support tasks that may benefit from automation.
Follow established change management and testing procedures when using scripts or administrative tools.

Incident Management & Customer Support

Monitor assigned support queues and respond to incidents based on urgency and business impact.
Document troubleshooting steps, user communications, resolutions, and follow-up actions accurately.
Communicate incident status and resolution updates to users and management as appropriate.
Assist with troubleshooting workstation or application outages.
Work with networking, systems engineering, security, and application support teams to resolve complex issues.
Ensure incidents are resolved within established service-level expectations.
Identify recurring support issues and recommend improvements to the Desktop Support Manager.
Provide professional, courteous, and timely customer service.

IT Standards, Compliance & Documentation

Ensure endpoint configurations follow established IT security and operational standards.
Maintain accurate workstation inventory, asset records, and equipment assignments.
Support endpoint security compliance, patching, and remediation efforts.
Follow standard operating procedures for workstation setup, maintenance, replacement, and disposal.
Create and maintain accurate technical documentation and troubleshooting notes.
Assist with testing new software, operating system updates, and IT solutions before production deployment.
Support audits and compliance initiatives by providing endpoint configuration and inventory information.
Protect confidential company and user information in accordance with IT security policies.

Required Qualifications

1–3 years of professional IT support experience, preferably within an enterprise environment.
Knowledge of Windows 10/11 operating systems and desktop troubleshooting.
Experience supporting hardware, software, peripherals, and network connectivity.
Familiarity with Active Directory user and computer administration.
Basic understanding of Group Policy and Windows domain environments.
Working knowledge of DNS, DHCP, TCP/IP, VPN, and basic networking concepts.
Familiarity with PowerShell or command-line troubleshooting.
Experience with remote desktop support and ticketing systems.
Ability to troubleshoot technical issues methodically and independently.
Strong written and verbal communication skills.
Ability to prioritize multiple support requests in a fast-paced environment.
Strong customer service and problem-solving skills.
Ability to work independently and collaboratively with other IT team members.
Preferred Qualifications
Experience with PDQ Deploy and PDQ Inventory.
Experience with Microsoft Deployment Toolkit (MDT), Windows Deployment Services (WDS), or similar imaging solutions.
Experience supporting Okta, YubiKey, or other multifactor authentication solutions.
Familiarity with endpoint security solutions such as CrowdStrike Falcon.
Experience supporting contact center technologies such as NICE CXone, Genesys, or similar platforms.
Basic or intermediate PowerShell scripting experience.
Familiarity with Windows update management, BIOS updates, and driver deployment.
Experience supporting multiple sites or remote users.
CompTIA A+, Network+, Microsoft, or equivalent technical certifications.
Previous experience working in a help desk, service desk, desktop support, or field support role.

Performance Expectations

Success in this role will be measured through:
Timely and accurate resolution of assigned technical incidents.
Consistent adherence to established service-level agreements.
Quality and completeness of ticket documentation.
Positive user satisfaction and professional customer service.
Successful completion of workstation deployments, maintenance, and support activities.
Accurate asset and endpoint inventory records.
Effective escalation of complex or high-impact technical issues.
Compliance with IT security, operational, and documentation standards.
Proactive identification of recurring issues and opportunities for improvement.
Role Scope & Authority

The Desktop Support Technician is a hands-on technical support position responsible for providing day-to-day assistance to end users and maintaining assigned endpoint equipment.

The individual will be expected to independently handle routine technical issues, follow established procedures, document support activities, and escalate issues that require additional authorization or specialized expertise. Responsibilities involving departmental strategy, staffing decisions, employee performance management, budget approval, regional resource allocation, and major infrastructure changes will remain under the Desktop Support Manager.

The Desktop Support Technician may assist with these initiatives as assigned but will not have independent authority to make management-level decisions.

Career Development This position provides opportunities to develop technical support, endpoint management, systems administration, scripting, networking, and IT operations skills.

Potential career progression includes Senior Desktop Support Technician, Desktop Support Lead, Systems Administrator, Systems Engineer, or Desktop Support Supervisor.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Apply on wd12.myworkdaysite.com About employer

More about this job

Skills

Technical support
Troubleshoot
Support managers
Documentation
Customer service
Troubleshooting
Microsoft Windows
VPN
DNS
DHCP
Microsoft Active Directory
Identity and access management
Regulatory compliance
Firmware
Microsoft PowerShell
Perform clerical duties
Change management
Adhere to standard procedures
Communication skills
Problem solving
Work independently
A+
Network+
Performance management
Wheel impact load detector

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Jobs in the United States