Senior IT Analyst

Job Summary The Senior IT Analyst position is responsible for analyzing, designing, implementing and maintaining information technology systems and applications. They work closely with business stakeholders to understand their requirements and translate them into technical solutions. IT Analyst III's also provide technical support, troubleshoot issues, and ensure the security and integrity of IT systems. They may lead projects, mentor junior team members, and stay current on industry trends and best practices. Strong analytical, problem-solving, communication, and project management skills are essential for success in this role.

Essential Functions

• Collaborate with stakeholders to understand business objectives, processes, and requirements.
• Analyze and document business processes, workflows, interfaces, reports and systems to identify areas for improvement or optimization.
• Develop and maintain business requirements documentation, including user stories, use cases, and functional and technical specifications.
• Conduct data analysis to identify trends, patterns, and insights that can inform business decisions.
• Manage RICE, workflow, dashboards, and other development components with offshore development teams
• Work closely with cross-functional teams, including IT, project management, and operations, to ensure successful project delivery.
• Provide recommendations and solutions to address business challenges and opportunities.
• Act as a liaison between business stakeholders and technical teams to ensure alignment and understanding of requirements.

Critical Competencies

• Customer Focus - Builds positive customer relationships and gains trust and respect, prioritizing their needs and using feedback to improve products and services.
• Results oriented - Sets challenging goals (individual and organizational) and tracks performance against these goals. Ensures that all projects/tasks are completed on schedule and within budget.
• Communication - Communicates clearly and effectively, both verbally and in writing, while actively listening and adapting the message to the audience.
• Teamwork - Ability to effectively work as a part of a team, coordinating with other operators, dispatch/scale house and ground personnel.
• Problem Solving - Identify, analyze, and resolve work-related issues efficiently and effectively using practical knowledge, experience, and hands-on skills. Finds practical solutions, implements fixes, and adapts to unexpected challenges.

Education

• Bachelor’s degree in a relevant field such as Business Administration, Project Management, Computer Science, Information Technology, or a related discipline

Experience

• Preferred prior experience of 5-7 years in IT support, systems administration, or a related technical field
• ERP system experience, preferably Oracle EBS
• Application support experience and prior use of ticket tracking system (TSRM) is a plus

Knowledge, Skills, and Abilities

• Strong technical skills with proficiency in Oracle fusion development (RICEW)
• Strong experience in working with offshore QA and development teams
• Familiarity with common operating systems (Windows, macOS, Linux) and productivity software (Microsoft Office, G Suite)
• Excellent communication and customer service skills, with the ability to interact professionally with users at all levels of the organization
• Strong problem-solving abilities and attention to detail, with a commitment to delivering high-quality support services
• Ability to work effectively both independently and as part of a team, prioritizing tasks and managing time efficiently
• IT certifications are a plus but not required

Other Requirements

• Facilitate meetings and workshops with stakeholders to gather requirements, discuss solutions, and make decisions.
• Stay current on industry trends, best practices, and technologies related to business analysis and process improvement.
• Responsible for QA, Testing and Continuous improvement with the help of onsite and offshore QA and Testing teams
• Must be able to sit for long periods;
• Able to use common office tools and technology, such as cell/office telephone, calculator, computer, and other electronic devices.

JD Disclaimer Vulcan Materials Company is an equal opportunity employer.