IT Field Tech

Job Summary

The IT Specialist, working in an industrial environment, plays a vital role in supporting the company's IT infrastructure and providing technical assistance to end-users. Leveraging your expertise in IT systems and software, you will troubleshoot technical issues, implement system upgrades, and ensure the smooth operation of Vulcan's IT environment. This role requires a customer-focused approach, strong problem-solving skills, and the ability to work collaboratively with cross-functional teams to deliver high-quality IT support services.

Essential Functions

• Deliver technical assistance and user support for network, hardware, software, and access inquiries across corporate division offices, aggregate quarries, asphalt facilities, and ready-mix plants, incorporating up to 50% travel via fleet vehicles.
• The candidate will be responsible for ensuring the availability and stability of Plant Systems and the broader IT landscape, including network infrastructure. Your role involves managing incident response, solving complex problems, and collaborating with Plant Management and Administrators to ensure that sales and product operations remain the top priority. Additionally, you will support and maintain Point of Sale systems (APEX POS), scale systems integration, Ready-Mix and Asphalt IT platforms that run operations.
• Demonstrate a strong commitment to workplace safety and operational standards.
• Ability to successfully lead, manage, and execute small to medium-scale projects
• Troubleshoot and resolve technical issues reported through helpdesk tickets, phone calls, or in-person inquiries, ensuring timely resolution and minimal disruption to business operations.
• Install, configure, and maintain desktop computers, laptops, printers, mobile devices, and other IT peripherals according to company standards and procedures.
• Partner with IT teams to roll out system updates, patches, and security enhancements across desktops, servers, and corporate IT infrastructure, maintaining full alignment with internal policies, security protocols, and industry standards.
• Assist in the administration and maintenance of IT systems, including Active Directory, email systems, file servers, and backup systems, to ensure reliability, availability, and performance.
• Conduct user training and education sessions to promote IT best practices, enhance end-user productivity, and improve IT security awareness.
• Document IT procedures, system configurations, and troubleshooting steps to create knowledge base articles and training materials for end-users and IT staff.
• Participate in IT projects and initiatives, such as system upgrades, removing end-of-life systems, & migrations, and implementations, providing technical support and assistance as needed.
• Collaborate with vendors and service providers to escalate and resolve technical issues, coordinate equipment repairs, and procure IT hardware and software.

Education

• Bachelor’s Degree in Information Technology, Computer Science or related field

Skills You’ll Need:

• Prior experience of 2-3 years in IT support or technical helpdesk roles, preferably in a corporate environment.
• Proficiency in troubleshooting hardware, software, and network issues on Windows and/or Mac platforms.
• Experience with Google Workspace, Windows operating systems, Active Directory, and basic networking concepts.
• Strong interpersonal and communication skills, with the ability to interact professionally with end-users at all levels of the organization.
• Customer-focused mindset with a passion for delivering exceptional IT support services.
• Ability to work independently with minimal supervision and prioritize tasks in a fast-paced environment.
• Certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+ or Microsoft Certified Professional (MCP) are a plus.
• Requires a valid driver's license, clean driving record for the last 12 months, and be able to travel locally and out of state on short notice while maintaining a company assigned vehicle.
• Requires MSHA Certification

Other Requirements

• Maintains positive working relationships with plant, area and regional operations management and personnel.
• Good written and verbal communication skills to keep end-users, management, and vendors informed of the status of their requests, upcoming projects and requirements, and general technology support information.
• Requires 40-70 percent travel with a combination of local and long distance travel.
• Requires the ability to be on-call to support production systems.
• Ability to climb ladders carry objects up to 40 pounds and operate man lift.
• Ability to work safely and follow safety guidelines and must have MSHA Certification .
• Requires valid drivers license and ability to travel locally and out of state and maintain a company assigned vehicle.
• Ensuring system security, implementing security policies, and adhering to relevant compliance regulations.

JD Disclaimer Vulcan Materials Company is an equal opportunity employer.