Help desk Analyst

Company Description vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill.

We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost.

We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame

Job Description

• The Helpdesk Analyst provides technical assistance, support and advice to end users; this entails investigating and resolving computer software and hardware issues.

Required Skills:

• Excellent written and verbal communication skills
• Ability to resolve end user issues utilizing remote tools
• Familiarity with ticketing systems
• Experience with the removal of viruses and/or malware
• Windows (Windows 7 and above), Smartphones (Android, IOS etc.); 2-3yrs. experience
• MS Office (2010 and above); 2-3 years exp.

Preferred:

• Previous experience using TeamViewer

Qualifications

• Excellent written and verbal communication skills
• Ability to resolve end user issues utilizing remote tools
• Familiarity with ticketing systems
• Experience with the removal of viruses and/or malware
• Windows (Windows 7 and above), Smartphones (Android, IOS etc.); 2-3yrs. experience
• MS Office (2010 and above); 2-3 years exp.

Additional Information All your information will be kept confidential according to EEO guidelines.