Company Description Government projec t
Job Description
Job description:
Candidate will be a member of the Workstation Support Team located in Central Office/Harrisburg. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC’s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.
Responsibilities
- Monitor incident queues for issues and take ownership and assist customers as required
- Keep all support tickets up to date and well documented
- As required, provided documentation on issue resolution for other teams
- Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.
Qualifications
· Deploying PC’s and providing support to end users in a large enterprise environment (1,000 PC’s +). · Develop, test, and maintain PC images. · Experience supporting PC’s in a large domain environment. · Install and configure PC hardware and peripherals. · Repair PC’s by replacing hard drives, motherboards, memory, etc. · Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. · Knowledge of Active Directory and experience troubleshooting GPO’s and name resolution. · Experience with managing profiles and certificates on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. · Experience supporting Microsoft Windows PC’s, laptops, and Apple OSx MAC’s using remote tools (SCCM remote, RDP, ARD) · Application Support for MS Office 365 on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. · Experience integrating Macintosh systems into an Active Directory Domain environment. · Scripting with VBS and PowerShell · Configuration Management Console queries and reporting. · SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize. · Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT). · Microsoft Certification. · Able to communicate in a clear manner. · Change oriented – improve processes and confront difficult circumstances in creative ways. · Demonstrated customer focus; building strong customer relationships. · Effectively evaluate information to make correct decisions. · Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information. · Strong team player – collaborate with others, be open to other ways of doing things. · Interested in emerging technologies demonstrated through training and attending technical events. Additional Information All your information will be kept confidential according to EEO guidelines.