Order Management Specialist

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. About Volvo Penta North America

Volvo Penta North America (VPNA) delivers power solutions for marine and industrial applications. As part of the Volvo Group, we combine proven technology with deep expertise to support customers across a wide range of industries. From commercial and leisure marine vessels to data centers, construction, mining, and agriculture, VPNA is helping shape the future through diesel and gas engines, electrification, and integrated power and energy solutions. With North America as a key growth market for Volvo Penta, this is an exciting time to be part of the business.

Position Overview

The Order Management Specialist is a member of the Order Management Specialist Team, responsible for managing the end-to-end order lifecycle, including processing, coordinating, and fulfilling customer orders. The Order Management Specialist ensures accuracy, compliance, and timely delivery while collaborating with cross-functional teams to resolve issues and optimize order management processes.

The Order Management Specialist is a hands-on individual contributor with high accountability, a strong sense of urgency, and exceptional attention to detail. The specialist takes ownership of assigned orders and issues, follows through to resolution, and proactively communicates risks and priorities. While the role does not include staff supervision or formal team leadership, it requires a leadership mindset: taking initiative, influencing effective ways of working, and driving agreed process improvements in collaboration with colleagues and other departments.

Career Advancement and Professional Development The Order Management Specialist position offers opportunities for career growth through hands-on order management, process optimization, and participation in cross-departmental projects. You’ll gain exposure to advanced technologies in order management and develop a deeper understanding of business operations. Continuous learning and opportunities to contribute to improvement initiatives support professional development in order management and operations. Successful candidates will demonstrate ownership, strong organizational skills, a keen eye for detail, and the ability to prioritize and act with urgency in a fast-paced environment.

What you will do

Key Responsibilities

• Ownership and Initiative: Take accountability for assigned orders and activities from initiation through completion. Demonstrate a leadership mindset by proactively addressing issues, sharing knowledge, and supporting consistent team practices without formal mentoring or team-leading responsibilities.
• Cross-Functional Collaboration: Work closely with relevant departments across Volvo Penta North America to coordinate order and delivery activities. Participate in relevant forums and projects, communicate order status and risks clearly, and resolve issues promptly. Escalate when needed and maintain ownership of follow-up through resolution.
• Stakeholder Communication: Proactively provide stakeholders, including customers, with clear, accurate, and timely updates on order and delivery status, including expected delivery dates, changes, and potential delays.
• Process Improvement: Use data and technology to identify opportunities for automation and improved accuracy in sales operations, order processing, and delivery management. Take initiative to drive agreed improvements in collaboration with relevant stakeholders.
• Process Optimization: Identify bottlenecks in order management and fulfillment, recommend actionable solutions, and help implement streamlined ways of working to improve efficiency and customer satisfaction.
• Operational Excellence: Execute order management activities with accuracy, attention to detail, compliance, and timeliness. Verify order information, maintain reliable records, and proactively address discrepancies to support customer satisfaction.
• Daily Order Management: Process, coordinate, and follow up on customer orders as a core responsibility. Manage competing priorities with a strong sense of urgency, act promptly on time-sensitive issues, and support team workload during peak sales periods while maintaining accuracy.

Who are you?

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain Management or business-related field required
• 3+ years’ experience in similar work such as Order Management, Sales Operation, Process development or similar
• Strong organizational skills, exceptional attention to detail, and high accountability for accuracy and follow-through.
• Ability to manage multiple priorities in a fast-paced environment, act with urgency, and maintain accuracy under time pressure.
• Excellent communication and collaboration skills, with a leadership mindset and the ability to take initiative and influence without formal authority.
• Proven track record of driving process improvements using data and technology.
• Advanced knowledge with Microsoft Office (Word, Excel, PowerPoint).
• Experience with Microsoft Power Platform (Power BI, Power Automate, Power Apps)

Ready for the next move?

Expected competence at work:

As a people leader, you must demonstrate a high level of competence as a leader. You are a role model, you create a work atmosphere with a foundation of respect and care, and you are calm under pressure.

All employees work within the foundation of the Volvo Group Code of Conduct and Volvo Group Values.

More specifically, employees in Volvo Penta are required to meet and/or develop the following competencies:

• Respect: You trust, respect, and provide equal attention to those around you
• Collaborative: You build partnerships and work collaboratively with others to meet objectives
• Trust: You gain the confidence and trust of others through honesty, integrity, and authenticity
• Stakeholder Management: You engage with others effectively no matter their role
• Self-Development: You seek new ways to grow and be challenged using different ways of learnin
• Change Management: You recognize others respond to change differently and you support adoption with empathy and planning
• Influencing: You help colleagues by sharing your ideas and ensure your message is clear
• Strategic mindset: You see future possibilities and translate them into strategy and tactical execution plans
• Networking: You build formal and informal relationships across the organization proactively
• Accountability: You take responsibility and follow through on commitments
• Manage ambiguity: You operate effectively even when things are not certain or clear
• Customer focus: You deliver customer-centric solutions and keep the dealer experience front and center

Other considerations:

This job is an on-site position along with flexibility based on Volvo Group work principles and coordination with your manager

Domestic and international travel will be occasional (15% max)

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. If you are currently employed by the Volvo Group in the US, continued sponsorship may be considered. Current Volvo Group employees outside the United States, who are qualified for the position, may be considered for an assignment and related sponsorship.

Physical Requirements Ability to meet physical demands while performing the duties of this job, the employee is regularly required, with or without accommodation, to:

• Stand, walk, or sit, sometimes for prolonged periods
• Balance, stoop, kneel, crouch
• See, speak, and hear, including distinguishing visual and audible signals necessary for safety and effective communication
• Use hands or fingers to handle or feel objects, tools, or controls
• Reach with hands and arms to access products, tools, and controls
• Lift, move, or carry up to fifteen (15) pounds unassisted
• Climb stairs
• Have stamina for some long days, and occasional extended hours/weekends
• Work in various settings various office environments
• Travel including overnight stays

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base pay is set at $63,100 - $77,900 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

In addition to a solid package of compensation and benefits, plus you will enjoy:

• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make today’s challenging reality of combining work and personal life easier.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. ​We are passionate about what we do, and we thrive on teamwork. ​We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Volvo Penta, a world-leading supplier of engines and complete drive systems for marine and industrial applications, you will be part of a global and diverse team of highly skilled professionals who works with passion, trust each other and embraces change to stay ahead. We make our customers win.