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Added 2 mins ago
Senior UX Researcher, Quantitative
Jobgether
Remote, United States
Advanced methodological expertise in areas such as hierarchical Bayes, simulation models, psychometric scale development, segmentation, pricing research, SQL, or multilevel modeling.
Added 14 mins ago
C
Entry-level Healthcare Analyst
Cognizant
Boise, ID
- $65,000 USD / year
Internship or academic experience with programming languages like Java, .NET, C#, and PL/SQL.
Added 14 mins ago
Lead Customer Insights & Data Analyst
Ryder System
Boise, ID
Advanced knowledge of complex query writing using SQL with the ability to join multiple tables, summarizing, grouping, data manipulation, performing analytical functions, etc.
Added 14 mins ago
Warehouse Lead Industrial Engineer - Ryder Last Mile (remote)
Ryder System
Boise, ID
Data visualization (PowerBI, Tableau) and database programming (SQL, DAX, etc.) Intermediate, Preferred
Added 14 mins ago
Senior Manager Network Planning
Lumen
Boise, ID
Added 14 mins ago
Market Finance Lead
Humana
Boise, ID
Experience with SQL, SAS, Snowflake, or other data/query tools
Added 14 mins ago
AT
Software Engineer II
Akamai Technologies, Inc.
Boise, ID
- $95,000 to $171,000 USD / year
Are you a software developer who loves solving complex problems?
Added 15 mins ago
Quality & Regulatory Data Analyst - St. Luke's Health Plan
St. Luke's Health System
Boise, ID
Leverage SQL, Excel, and other analytical tools to uncover opportunities and communicate findings that make an impact.
Added 19 mins ago
C
Entry-level Healthcare Analyst
Cognizant
Juneau, AK
- $65,000 USD / year
Internship or academic experience with programming languages like Java, .NET, C#, and PL/SQL.
Added 19 mins ago
Lead Customer Insights & Data Analyst
Ryder System
Juneau, AK
Advanced knowledge of complex query writing using SQL with the ability to join multiple tables, summarizing, grouping, data manipulation, performing analytical functions, etc.
Added 19 mins ago
Warehouse Lead Industrial Engineer - Ryder Last Mile (remote)
Ryder System
Juneau, AK
Data visualization (PowerBI, Tableau) and database programming (SQL, DAX, etc.) Intermediate, Preferred
Added 20 mins ago
Market Finance Lead
Humana
Juneau, AK
Experience with SQL, SAS, Snowflake, or other data/query tools
Added 20 mins ago
AT
Software Engineer II
Akamai Technologies, Inc.
Juneau, AK
- $95,000 to $171,000 USD / year
Are you a software developer who loves solving complex problems?
Added 24 mins ago
LMS Administrator (6345)
Three Saints Bay
Albuquerque, NM
Custom Report Development: Develop, modify, maintain, and schedule custom operational and compliance reports (utilizing SQL, Workday custom reporting tools, and enterprise reporting…
Added 26 mins ago
Infrastructure Systems Engineer III
Conduent Commercial Solutions, LLC
United States
Current enterprise-class infrastructure and system engineering experience with Windows/SQL and cloud-based platforms.
Added 33 mins ago
Sr. Financial Reporting Accountant OM&S
Jobgether
Remote, United States
Experience developing recurring financial metrics, dashboards, or monitoring controls using Power BI, Tableau, SQL, or similar analytical tools.
Added 33 mins ago
J
Senior Director of Strategic Planning and Analysis
Jobgether
Remote, United States
- $185,000 to $315,000 USD / year
Added 35 mins ago
DATA ENGINEERING SR MANAGER
Dollar General
Goodlettsville, TN
Build required infrastructure for optimal extraction, transformation, and loading of data from various data sources using Snowflake/Azure and SQL technologies.
Added 35 mins ago
DATA ENGINEERING MANAGER
Dollar General
Goodlettsville, TN
Strong hands-on proficiency with Python, SQL, ETL/ELT, orchestration, data modeling, production operations, and data product quality practices.
Added 35 mins ago
DATA ENGINEERING MANAGER
Dollar General
Goodlettsville, TN
Strong hands-on proficiency with Python, SQL, ETL/ELT, orchestration, data modeling, production operations, and data product quality practices.
Added 35 mins ago
DATA ENGINEERING MANAGER
Dollar General
Goodlettsville, TN
Strong hands-on proficiency with Python, SQL, ETL/ELT, orchestration, data modeling, production operations, and data product quality practices.
Added 35 mins ago
DATA ENGINEERING MANAGER
Dollar General
Goodlettsville, TN
Strong hands-on proficiency with Python, SQL, ETL/ELT, orchestration, data modeling, production operations, and data product quality practices.
Added 36 mins ago
Encounters Technical Analyst
CVS Health
Nashville, TN
Daily activities include writing simple to complex SQL queries, procedures, and reports on both an ad hoc and production basis for analysis of data trends or anomalies impacting business…
Added 36 mins ago
Fraud, Waste, and Abuse Analytics and Insights Engineer III
Deloitte
Nashville, TN
5+ years of experience in data science or analysis utilizing tools such as Python and SQL
Added 36 mins ago
Senior Manager Network Planning
Lumen
Nashville, TN

VOLT

Customer Experience Business Analyst

FOUNTAIN VLY, CA, United States

$50.43 USD / hour

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Job details

Pay: $50.43 USD / hour
Apply by: Jan 28, 2027
Posting language: English
Posted: Oct 29, 2026

Original job description

Achieve more with Volt

Volt is immediately hiring for Customer Experience Business Analyst in Fountain Vly, CA

As a Customer Experience Business Analyst, you will:

Engage with various client’s business units including Customer Satisfaction Division, Aftersales Parts Ordering support to understand their needs and work collaboratively to identify and scope a solution to meet those needs.
Engage with client’s and other vendor partners to develop applications to meet the needs of the various business units.
Lead in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. Interact closely with both business stakeholders and technical teams throughout a project’s lifecycle.
Review vendor proposals, estimates, solution designs, requirements responses, delivery plans, and completed deliverables for alignment with approved business requirements. Track vendor dependencies, risks, decisions, commitments, and unresolved items through completion.
Engage with the business to document business requirements, develop the business ROI, get cost assessment, request business approval, prepare project funding requests for IT Steering Committee approval, and work with procurement teams to finalize SOWs and secure funding for approved projects.

Analyze and document Customer Care requirements involving contact routing, IVR/IVA, telephony, agent desktop capabilities, call disposition, transfers, callbacks, messaging, authentication, workforce processes, quality management, reporting, and customer self-service

Support investigation and resolution of Customer Care system issues by documenting business impact, reproducing reported behavior, gathering examples and evidence,
coordinating with internal and vendor technical teams, tracking corrective actions, validating fixes, and communicating status to affected stakeholders.

This is a full-time 12-months contract opportunity.

The ideal candidate will have:

At least five years of experience working with customer systems including and not limited to: customer feedback, contact center, customer service, Part Ordering, and technical support related systems.
At least five years of project management, program management or vendor/supplier management experience desired.
Salesforce Service Cloud, Automotive Cloud, or comparable CRM experience
SQL and data-analysis experience
Automotive or connected-services experience
Knowledge-management platform experience
Agile, Scrum, or hybrid delivery experience

Preferred Qualifications:

Automotive experience preferred.
Understanding of IT organizations, their purpose, and the software development life cycle.
UAT and defect-management experience
Experience coordinating business, IT, and vendor stakeholders.
Automotive or connected-services experience.
Five9 or comparable CCaaS platform experience.

Pay Rate: $42.00 - $45.00per hour

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email hr_dept@volt.com or call (866) -898-0005. Please indicate the specifics of the assistance needed.

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

By applying for this job, I agree to receive calls and emails (including automated or AI-generated calls or emails) from Volt, Inc. and its identified recruiting partners regarding this job and future recruiting and job-placement opportunities. I understand that my consent is not a condition of employment or services, and that I may revoke my consent at any time by following the Opt Out Instructions.

I confirm that I have read and agree to the Terms of Service and acknowledge that I have received and reviewed the Privacy Notice.

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