Overview
The Technical Project Manager leads complex cross-functional technology initiatives that support strategic business objectives across VNS Health. The role is responsible for planning, coordinating, monitoring, and delivering projects across multiple business lines while ensuring alignment with organizational priorities, budget expectations, and operational goals.
The Technical Project Manager partners with technology, business, and executive stakeholders to drive project execution, portfolio visibility, process improvement, and operational effectiveness. The role applies project management methodologies, technical knowledge, and analytical capabilities to support successful delivery of initiatives within a healthcare environment. Working under limited supervision, the Technical Project Manager provides leadership and guidance across projects and programs without direct people management responsibility. Provides timely visibility into project performance and escalates risks, resource constraints, technical dependencies, and decisions requiring program-level intervention.
What We Provide
- Referral bonus opportunities
- Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays
- Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
- Employer-matched retirement saving funds
- Personal and financial wellness programs
- Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
- Generous tuition reimbursement for qualifying degrees
- Opportunities for professional growth and career advancement
- Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities
What You Will Do
- Project and Program Delivery
- Leads complex cross-functional projects and initiatives across multiple business lines from initiation through implementation, stabilization, and close.
- Develops project plans, schedules, resource plans, and budgets in collaboration with Product, Development, Testing, Project Sponsors, Finance, and executive stakeholders.
- Coordinates project teams to identify issues, risks, dependencies, and opportunities for improvement.
- Develops and implements mitigation strategies to address project risks and challenges.
- Monitors project quality and ensures deliverables meet project objectives, specifications, and stakeholder expectations.
- Supports business process reengineering initiatives, change management, and organizational transformation efforts.
- Portfolio Management and Reporting
- Provides visibility into project progress, risks, dependencies, and outcomes.
- Supports data-driven decision making through reporting, analysis, and performance monitoring.
- Stakeholder Engagement and Governance
- Maintains stakeholder accountability and alignment throughout project execution.
- Facilitates communication across technical and business teams to support project objectives. Coordinates with offshore and nearshore teams to support project execution and operational activities.
- Supports procurement and vendor management activities to improve cost efficiency and delivery outcomes.
- Process Improvement and Operational ExcellenceSupports co
- ntinuous improvement of project management processes, standards, and delivery .
- Assists with troubleshooting operational issues, developing solutions, and coordinating implementation activities.
- Leverages technology and automation capabilities to improve transparency, reporting, and project execution.
- Applies artificial intelligence tools to automate reporting, develop dashboards, and enhance project workflows.
- Supports organizational efforts to improve project delivery effectiveness and operational performance.
- Leadership and Influence
- Influences project decisions through expertise, analysis, and collaboration.
- Builds strong relationships across business and technology functions to support successful project outcomes.
- Information Technology Only:
- Provides project management oversight, monitoring, data collection, and analytical support throughout project lifecycles.
- Compiles and distributes project information, status reports, portfolio budget expenditures, and operational capacity metrics.
- Builds and maintains project and portfolio dashboards for technology and senior leadership review
- Tracks project budgets, resource utilization, and operational performance indicators.
- Partners with senior leaders, executives, project sponsors, and stakeholders to support strategic plans and objectives.
- Provides guidance and leadership across project teams and stakeholder groups
- Business Implementation Only:
- Leads assigned technology implementation projects supporting VNS Health Plans operations and strategic priorities from initiation and requirements through solution design, build, testing, implementation, go-live, stabilization, and project close.
- Partners with Health Plan Operations, Technology, Product, Data & Analytics, Information Security, vendors, and other stakeholders to translate operational needs into executable technology initiatives.
- Develops and maintains a strong understanding of VNS Health Plans business operations and technology environment, including the relationship among operational processes, applications, data, integrations, vendors, and regulatory requirements.
- Manages implementation readiness, project-level change management, go-live activities, command centers, stabilization, transition to operations, outstanding issue resolution, and documentation of project outcomes.
- Monitors post-implementation adoption, stabilization, and project-level performance measures and escalates risks, resource constraints, technical dependencies, and decisions requiring program-level intervention.
- Coordinates third-party healthcare technology vendors and implementation partners supporting assigned Health Plan technology initiatives.
- Participates in special projects and performs other duties as assigned.
- Participates in special projects and performs other duties as assigned.
Qualifications
Education:
Bachelor's Degree in Information Technology or a related field, or equivalent related experience required
Work Experience:
Minimum of five (5) years of project management experience leading cross-functional projects required Knowledge of Project Management Institute (PMI) and change management methodologies and frameworks required Experience applying project management methodologies and managing project goals, schedules, and outcomes required Proficiency with project management tools such as Asana or Smartsheet required Strong understanding of software-as-a-service platforms, healthcare data, cloud environments, system integrations, APIs, DevOps practices, and change and release management required Basic understanding of data architecture, data flows, and extract, transform, and load (ETL) processes required Demonstrated stakeholder management experience and ability to establish effective cross-functional relationships required Experience leveraging artificial intelligence tools to automate reporting, develop dashboards, and improve project transparency and workflow efficiency required Experience coordinating offshore and nearshore teams to support project execution and operational activities required Project Management Professional (PMP) certification preferred Certified ScrumMaster (CSM) certification preferred
For Information Technology Only:
Minimum of three (3) years of experience working within healthcare environments, preferably supporting provider or payer organizations
For Business Implementation Only:
Minimum of three (3) years of experience working within healthcare environments, preferably supporting multiple operations & technology implementations in a health plan space Experience supporting Medicare Advantage, Medicaid, Dual Eligible, or other managed-care programs. Experience with health-plan technology supporting claims, enrollment, provider operations, member services, utilization management, care management, grievances and appeals, quality, payment integrity, or related functions. Experience managing third-party healthcare technology vendors and system implementations. Knowledge of healthcare data and APIs as they relate to Health Plan technology implementations.
Pay Range
USD $109,900.00 - USD $146,500.00 /Yr.
About Us
VNS Health has been committed to meeting the needs of New Yorkers for over 130 years. We’re one of the largest nonprofit home- and community-based health care organizations in the country, and today, more than 11,500 team members work together to make a difference in the lives of more than 99,000 patients and members on any given day. What We Provide
- Referral bonus opportunities
- Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays
- Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
- Employer-matched retirement saving funds
- Personal and financial wellness programs
- Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
- Generous tuition reimbursement for qualifying degrees
- Opportunities for professional growth and career advancement
- Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities
What You Will Do
- Project and Program Delivery
- Leads complex cross-functional projects and initiatives across multiple business lines from initiation through implementation, stabilization, and close.
- Develops project plans, schedules, resource plans, and budgets in collaboration with Product, Development, Testing, Project Sponsors, Finance, and executive stakeholders.
- Coordinates project teams to identify issues, risks, dependencies, and opportunities for improvement.
- Develops and implements mitigation strategies to address project risks and challenges.
- Monitors project quality and ensures deliverables meet project objectives, specifications, and stakeholder expectations.
- Supports business process reengineering initiatives, change management, and organizational transformation efforts.
- Portfolio Management and Reporting
- Provides visibility into project progress, risks, dependencies, and outcomes.
- Supports data-driven decision making through reporting, analysis, and performance monitoring.
- Stakeholder Engagement and Governance
- Maintains stakeholder accountability and alignment throughout project execution.
- Facilitates communication across technical and business teams to support project objectives. Coordinates with offshore and nearshore teams to support project execution and operational activities.
- Supports procurement and vendor management activities to improve cost efficiency and delivery outcomes.
- Process Improvement and Operational ExcellenceSupports co
- ntinuous improvement of project management processes, standards, and delivery .
- Assists with troubleshooting operational issues, developing solutions, and coordinating implementation activities.
- Leverages technology and automation capabilities to improve transparency, reporting, and project execution.
- Applies artificial intelligence tools to automate reporting, develop dashboards, and enhance project workflows.
- Supports organizational efforts to improve project delivery effectiveness and operational performance.
- Leadership and Influence
- Influences project decisions through expertise, analysis, and collaboration.
- Builds strong relationships across business and technology functions to support successful project outcomes.
- Information Technology Only:
- Provides project management oversight, monitoring, data collection, and analytical support throughout project lifecycles.
- Compiles and distributes project information, status reports, portfolio budget expenditures, and operational capacity metrics.
- Builds and maintains project and portfolio dashboards for technology and senior leadership review
- Tracks project budgets, resource utilization, and operational performance indicators.
- Partners with senior leaders, executives, project sponsors, and stakeholders to support strategic plans and objectives.
- Provides guidance and leadership across project teams and stakeholder groups
- Business Implementation Only:
- Leads assigned technology implementation projects supporting VNS Health Plans operations and strategic priorities from initiation and requirements through solution design, build, testing, implementation, go-live, stabilization, and project close.
- Partners with Health Plan Operations, Technology, Product, Data & Analytics, Information Security, vendors, and other stakeholders to translate operational needs into executable technology initiatives.
- Develops and maintains a strong understanding of VNS Health Plans business operations and technology environment, including the relationship among operational processes, applications, data, integrations, vendors, and regulatory requirements.
- Manages implementation readiness, project-level change management, go-live activities, command centers, stabilization, transition to operations, outstanding issue resolution, and documentation of project outcomes.
- Monitors post-implementation adoption, stabilization, and project-level performance measures and escalates risks, resource constraints, technical dependencies, and decisions requiring program-level intervention.
- Coordinates third-party healthcare technology vendors and implementation partners supporting assigned Health Plan technology initiatives.
- Participates in special projects and performs other duties as assigned.
- Participates in special projects and performs other duties as assigned.
Education:
Bachelor's Degree in Information Technology or a related field, or equivalent related experience required
Work Experience:
Minimum of five (5) years of project management experience leading cross-functional projects required Knowledge of Project Management Institute (PMI) and change management methodologies and frameworks required Experience applying project management methodologies and managing project goals, schedules, and outcomes required Proficiency with project management tools such as Asana or Smartsheet required Strong understanding of software-as-a-service platforms, healthcare data, cloud environments, system integrations, APIs, DevOps practices, and change and release management required Basic understanding of data architecture, data flows, and extract, transform, and load (ETL) processes required Demonstrated stakeholder management experience and ability to establish effective cross-functional relationships required Experience leveraging artificial intelligence tools to automate reporting, develop dashboards, and improve project transparency and workflow efficiency required Experience coordinating offshore and nearshore teams to support project execution and operational activities required Project Management Professional (PMP) certification preferred Certified ScrumMaster (CSM) certification preferred
For Information Technology Only:
Minimum of three (3) years of experience working within healthcare environments, preferably supporting provider or payer organizations
For Business Implementation Only:
Minimum of three (3) years of experience working within healthcare environments, preferably supporting multiple operations & technology implementations in a health plan space Experience supporting Medicare Advantage, Medicaid, Dual Eligible, or other managed-care programs. Experience with health-plan technology supporting claims, enrollment, provider operations, member services, utilization management, care management, grievances and appeals, quality, payment integrity, or related functions. Experience managing third-party healthcare technology vendors and system implementations. Knowledge of healthcare data and APIs as they relate to Health Plan technology implementations.