Authorization Coordinator

Overview

We invite you to come be a part of a growing, cutting-edge health plans department and leading home care organization with over 130 years in the business. In this role, you’ll be responsible for efficiently handling authorization/service requests, collaborating across departments to resolve issues promptly, and ensuring effective and timely delivery of services.

What We Provide

• Referral bonus opportunities
• Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays
• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
• Employer-matched 401k retirement saving program
• Personal and financial wellness programs
• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care and commuter transit program
• Generous tuition reimbursement for qualifying degrees
• Opportunities for professional growth and career advancement and CEU credits

What You Will Do

• Creates and modifies authorizations and/or orders for new and existing Members in an accurate and timely manner
• Researches, troubleshoots, resolves authorization and/or order processing issues and discrepancies
• Completes activities, including but not limited to, inbound/outbound calls, as assigned, faxes and emails
• Coordinates with Providers and Members regarding authorization requests and/or activities
• Communicates with Care Management, Member Services, Membership and Eligibility and other internal departments regarding Member services, authorization requests and issues

Qualifications

Education:

• High School Diploma or equivalent required

Work Experience:

• Minimum of two years of experience in a customer service role required
• Excellent oral and written communication skills required
• Advanced personal computer skills, including Word, Excel or Access required
• Utilization Management experience preferred

Pay Range

USD $20.98 - USD $26.23 /Hr.

About Us

VNS Health has been committed to meeting the needs of New Yorkers for over 130 years. We’re one of the largest nonprofit home- and community-based health care organizations in the country, and today, more than 11,500 team members work together to make a difference in the lives of more than 99,000 patients and members on any given day. What We Provide

• Referral bonus opportunities
• Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays
• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
• Employer-matched 401k retirement saving program
• Personal and financial wellness programs
• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care and commuter transit program
• Generous tuition reimbursement for qualifying degrees
• Opportunities for professional growth and career advancement and CEU credits

What You Will Do

• Creates and modifies authorizations and/or orders for new and existing Members in an accurate and timely manner
• Researches, troubleshoots, resolves authorization and/or order processing issues and discrepancies
• Completes activities, including but not limited to, inbound/outbound calls, as assigned, faxes and emails
• Coordinates with Providers and Members regarding authorization requests and/or activities
• Communicates with Care Management, Member Services, Membership and Eligibility and other internal departments regarding Member services, authorization requests and issues

Education:

• High School Diploma or equivalent required

Work Experience:

• Minimum of two years of experience in a customer service role required
• Excellent oral and written communication skills required
• Advanced personal computer skills, including Word, Excel or Access required
• Utilization Management experience preferred