Volunteer Program Coordinator

About Us:

At VNA Health, our mission is to revolutionize healthcare through compassion and innovation, ensuring every individual's well-being is prioritized. We're dedicated to empowering our employees to make a real difference in the lives of our patients and communities, driving positive change in healthcare. Join us in our mission to provide exceptional care and improve the health and dignity of those we serve. About the Position The Volunteer Program Coordinator provides administrative and operational support to the Volunteer Program under the direction of the Volunteer Program Manager. The Coordinator supports day-to-day operations, including volunteer onboarding, assignments and scheduling, documentation, compliance, communication, and training. The position supports Volunteer Program operations throughout North County, South County, and Serenity House and provides coverage for time-sensitive program needs. The Volunteer Program Coordinator demonstrates respect and promotes the mission, values and vision of VNA Health.

• Coordinates volunteer assignments and scheduling throughout North County, South County, and Serenity House, including patient-care referrals, coverage needs, Serenity House scheduling, and other time-sensitive requests.
• Communicates and collaborates with volunteers, patients/caregivers, and clinical staff regarding volunteer assignments, schedules, patient updates, and program needs; attends weekly interdisciplinary team (IDT) meetings.
• Assists with volunteer recruitment, screening, onboarding, and placement, including interviews, required documentation, and community outreach events to recruit volunteers and promote VNA Health in collaboration with Marketing as appropriate.
• Trains and orients new volunteers and assists with ongoing education, Volunteer Support Meetings, competency activities, and specialized training.
• Performs accurate data entry and maintains volunteer records, documentation, and compliance information in Better Impact, Matrix, and other applicable systems; assists with audits, annual requirements, volunteer hours and documentation, Medicare volunteer utilization requirements, and accreditation/survey readiness, including CHAP.
• Assists with coordinating and attending We Honor Veterans activities, including individual veteran pinning ceremonies in patients' homes and facilities, annual group pinning ceremonies, and related event logistics.
• Supports volunteer engagement, recognition, and retention efforts through regular communication, check-ins, meetings, appreciation activities, social media, and other engagement initiatives.
• Creates and maintains Volunteer Program materials and resources, including forms, documents, correspondence, certificates, training and recruitment materials.
• Provides routine operational coverage for the Volunteer Program when the Volunteer Program Manager is unavailable, responding to volunteer inquiries, scheduling needs, and time-sensitive program matters and escalating significant concerns as appropriate.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job related tasks other than those stated in this description. Position Qualifications

• Outstanding customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Intermediate computer skills and strong comfort working in a fully paperless environment, including Word, Excel, PowerPoint, PDF documents, email, databases, and web-based systems.
• Strong organizational, data-entry, and attention-to-detail skills, with the ability to manage multiple priorities and time-sensitive needs.
• Sound judgment, confidentiality, and ability to work independently while knowing when to escalate concerns.
• Ability and willingness to travel locally, primarily within the Santa Barbara area, to patient homes, facilities, community events, and stores/vendors as needed.
• Previous volunteer, nonprofit, healthcare, hospice, administrative, or customer service experience preferred.
• Ability to communicate compassionately and effectively about end of life issues.
• Experience handling phones, data entry, and administrative assistance in a medical environment preferred.
• Must have high level of interpersonal skills to handle sensitive and confidential situations.
• Effective problem solver.
• Excellent verbal and written communication skills.
• Detail orientated – able to manage events and logistics.
• Self-directed with the ability to work with little supervision.
• Highly reliable and punctual.
• Licensed driver with insured automobile - in accordance with state and/or organization requirements.

Additional Preferred Qualifications

• 1–2 years of relevant experience.
• Experience with Canva and Facebook.

Physical Requirements Ability to lift 50 lbs.

• Ability to push/pull 50 lbs.
• Ability to stoop, bend, and squat.
• Ability to walk up one flight of stairs.
• Ability to walk one mile.
• Ability to sit for one hour, minimum.
• Visual and audio acuity.

Standard of Performance VNA Health evaluation tool. Join Our Team! At VNA Health, our volunteers are an essential part of the compassionate care we provide to patients and families throughout Santa Barbara County. As our Volunteer Program Coordinator, you'll help support the individuals who generously dedicate their time to serving others. Why Join VNA Health? We believe in taking care of the people who take care of our community. Eligible employees may enjoy:

• Employer-sponsored insurance benefits, including dental, vision, basic life, disability, and AD&D coverage.
• Annual wellness reimbursement for eligible fitness and wellness expenses.
• Financial wellness resources, including a 403(b) retirement plan with employer matching and Flexible Spending Accounts.
• Employee Assistance Program (EAP).
• Public transportation reimbursement.
• A welcoming, mission-driven workplace where your contributions are valued.

Benefits and eligibility vary based on employment classification and applicable plan requirements. If you're organized, people-oriented, and passionate about making a difference, we'd love to hear from you! VNA Health is an Equal Opportunity Employer.