Jobs in the United States

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Added 4 mins ago
Training Specialist Sr or Sr Lead
Entergy
Clinton, MS
The Training Specialist delivers technical skills training and instruction to new and senior level craft personnel. The training is delivered in a progressive fashion beginning with…
Added 4 mins ago
Clinical Testing Automation Analyst
Highmark Health
Jackson, MS
The Associate Technical Analyst supports the development, execution, and maintenance of automated testing solutions that improve the quality, reliability, and efficiency of clinical and…
Added 4 mins ago
Associate Cobol Technical Analyst
Highmark Health
Jackson, MS
…to determine business problems, trends, or opportunities for process improvements, create/execute test cases, provide root cause analysis and corrective action plan, verify delivery of…
Added 4 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Jackson, MS
- $152,000 to $222,000 USD / year
…health, configuration, access and security markings, and ontology development for the D&S Foundry instance and the shared demonstration environment. This person will also be the program…
Added 12 mins ago
Clinical Testing Automation Analyst
Highmark Health
Charleston, WV
The Associate Technical Analyst supports the development, execution, and maintenance of automated testing solutions that improve the quality, reliability, and efficiency of clinical and…
Added 12 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Charleston, WV
- $152,000 to $222,000 USD / year
…health, configuration, access and security markings, and ontology development for the D&S Foundry instance and the shared demonstration environment. This person will also be the program…
Added 12 mins ago
Associate Cobol Technical Analyst
Highmark Health
Charleston, WV
…to determine business problems, trends, or opportunities for process improvements, create/execute test cases, provide root cause analysis and corrective action plan, verify delivery of…
Added 12 mins ago
GA
Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Charleston, WV
- $131,000 to $174,000 USD / year
Serve as the senior technical operations authority across engineering application pods (software, hardware and electronic design, and project and portfolio management tools) for US and UK…
Added 17 mins ago
GA
Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Omaha, NE
- $131,000 to $174,000 USD / year
Serve as the senior technical operations authority across engineering application pods (software, hardware and electronic design, and project and portfolio management tools) for US and UK…
Added 17 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Omaha, NE
- $152,000 to $222,000 USD / year
…health, configuration, access and security markings, and ontology development for the D&S Foundry instance and the shared demonstration environment. This person will also be the program…
Added 17 mins ago
Clinical Testing Automation Analyst
Highmark Health
Lincoln, NE
The Associate Technical Analyst supports the development, execution, and maintenance of automated testing solutions that improve the quality, reliability, and efficiency of clinical and…
Added 17 mins ago
Associate Cobol Technical Analyst
Highmark Health
Lincoln, NE
…to determine business problems, trends, or opportunities for process improvements, create/execute test cases, provide root cause analysis and corrective action plan, verify delivery of…
Added 31 mins ago
Epidemiology Forecasting, Associate Dire
Vertex Pharmaceuticals Incorporated
Boston, MA
In this role, the Associate Director will be responsible for supporting drug development programs in Vertex's pipeline through the execution of strategic plans to obtain scientifically…
Added 31 mins ago
Epidemiology Forecasting, Associate Dire
Vertex Pharmaceuticals Incorporated
Boston, MA
In this role, the Associate Director will be responsible for supporting drug development programs in Vertex's pipeline through the execution of strategic plans to obtain scientifically…
Added 53 mins ago
Sr. Planning Coordinator
City of New York
New York City, NY
TPM’s Office of Livable Streets (OLS) is seeking to hire a Senior Planning Coordinator on the Strategic Planning (SP) team within the Public Realm Unit (PR), reporting to the Director of…
Added 53 mins ago
Director of Travel Services
City of New York
New York City, NY
BXDA seeks an experienced and strategic leader to serve as the Director of Travel Services. Reporting to senior leadership, the Director will oversee all domestic and international travel…
Added 1 hour ago
IT Senior Solution Architect - AMI/Metering (Hybrid)
Eversource Energy
Westwood, MA
…place to identify areas in need of improvement, and overseeing development teams. Regularly update the company on any developments in systems architecture…
Added 1 hour ago
Associate, Portfolio Company Management
Manulife
Boston, MA
The Associate, Portfolio Company Management supports the Farmland Plus strategy by working closely with the Senior Director of Portfolio Company Management and portfolio company leadership…
Added 1 hour ago
Senior Research Associate Biologics/Bioc
Vertex Pharmaceuticals Incorporated
Boston, MA
Vertex is seeking a talented Senior Research Associate to join a collaborative research team focused on Biologics conjugation and optimization in Boston, MA. The group's mission is to…
Added 1 hour ago
Specialty Representative/ Sr. Specialty Representative – Bone Health -Farmington Hills, MI(Overlay)
Amgen
Farmington Hills, MI
SPECIALTY REPRESENTATIVE/SENIOR SPECIALTY REPRESENTATIVE
Added 1 hour ago
Associate Director - Cost Manager / Quantity Surveyor - Data Center Construction
Turner & Townsend
Saint Louis, MO
Turner & Townsend is seeking an experienced Senior Cost Manager / Quantity Surveyor to support a large-scale, multi-phase hyperscale data center program near St. Louis, MO.
Added 2 hours ago
Enterprise Business Development Executive
MSC Industrial Supply Co.
Remote, United States
The Enterprise Business Development Executive is responsible for driving net-new National Account acquisition at the parent/division level by securing high-value, multi-location enterprise…
Added 2 hours ago
TW
Experienced Cook
The Wild Animal Sanc
Keenesburg, CO
- $28 to $30 USD / hour
Added 2 hours ago
Chief Academic Officer
Colorado State University
Denver, CO
The Chief Academic Officer (CAO) serves as the senior academic officer of the Colorado State University System and is a key member of the Chancellor’s executive leadership team. The CAO…
Added 2 hours ago
CO
Police Commander
City of Carmel-by-the-Sea
Carmel-By-The-Sea, CA
- $83.79 to $101.84 USD / hour
Functions as a member of the city management team participating in city-wide policy development, team building, administrative planning, risk management and safety and loss prevention;…

Vizient

Senior Associate, Major Incident & Problem Management

Chicago, IL, United States
Irving, TX, United States
Chicago, United States
Irving, United States

The current salary range for this role is $88,900.00 to $155,500.00.

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Job details

Pay: The current salary range for this role is $88,900.00 to $155,500.00.
Apply by: May 4, 2027
Posting language: English
Posted: Nov 5, 2026

Original job description

When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Summary:

In this role, you will lead enterprise Major Incident Management and Problem Management functions to minimize business disruptions, restore critical services, and improve operational stability. You will oversee high-severity incident response, coordinate cross-functional teams, facilitate executive communications, and drive root cause analysis and permanent resolution of systemic issues. You will strengthen IT service management practices through process governance, performance monitoring, and continuous improvement aligned with ITIL frameworks.

Responsibilities:

Lead enterprise Major Incident Management and Problem Management processes to ensure operational effectiveness and service reliability.
Direct response and recovery efforts for Priority 1 (P1) and Priority 2 (P2) incidents, coordinating technical teams, vendors, and escalation activities to restore critical services.
Facilitate incident bridge calls, crisis communications, and executive updates throughout major incident lifecycles.
Oversee root cause analysis (RCA), post-incident reviews (PIRs), and corrective action plans to prevent recurring incidents and systemic failures.
Manage proactive problem identification, trend analysis, problem backlogs, and the Known Error Database (KEDB) to improve service stability and knowledge sharing.
Develop and maintain incident and problem management policies, procedures, governance standards, and escalation protocols aligned with ITIL best practices.
Collaborate with Change Management, Service Desk, Infrastructure, Cybersecurity, Application Support, and Vendor Management teams to improve service delivery and operational resilience.
Establish and monitor key performance indicators (KPIs), including mean time to restore service (MTTR), mean time between failures (MTBF), service level agreement (SLA) compliance, incident trends, problem aging, and corrective action effectiveness.
Conduct process reviews, audits, and maturity assessments to identify improvement opportunities and enhance incident response capabilities.
Present service performance metrics, incident trends, root cause findings, and continuous improvement recommendations to senior leadership and business clients.

Qualifications:

Relevant degree preferred.
5 or more years of relevant experience required.
Experience leading Major Incident Management and Problem Management processes within complex enterprise IT environments.
Experience coordinating cross-functional technical teams, vendors, and operational processes during critical service disruptions.
Strong knowledge of ITIL frameworks and IT Service Management (ITSM) practices, including Incident, Problem, and Change Management.
Experience facilitating root cause analysis, post-incident reviews, and corrective action planning.
Demonstrated ability to communicate effectively with senior leadership and business clients during high-priority incidents.
Experience with ITSM platforms, performance dashboards, service reporting, and operational metrics.
Strong analytical, organizational, problem-solving, and continuous improvement skills.
Ability to manage competing priorities, drive cross-functional collaboration, and make sound decisions in high-pressure situations.

Estimated Hiring Range:

At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $88,900.00 to $155,500.00. This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here:

http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.

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More about this job

Skills

Incident response
Root cause analysis
IT service management
Process improvement
ITIL
Change management
Cybersecurity
Vendor management
Organisational resilience
Regulatory compliance
Identify process improvements
Reporting
Problem solving
Collaboration

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