Jobs in the United States

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Added 1 min ago
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Commercial Litigation Associate Attorney
GPAC
Voorheesville, NY
- $150,000 to $250,000 USD / year
A well-established, team-minded regional law firm is seeking a talented Commercial Litigation Associate to join a dynamic team in their Uniondale office. With 0-6 years of experience, the…
Added 11 mins ago
Warehouse Manager
US Foods
Phoenix, AZ
Oversee and develop warehouse associates through one-on-one coaching, training on policy and procedures, assisting in problem resolution when required, and leading by example. Discuss…
Added 15 mins ago
J
Senior Clinical Research Associate / Associate Clinical Trial Manager
Jobgether
Remote, United States
- $110,000 to $120,000 USD / year
…steps. Our partner is looking for a Senior Clinical Research Associate / Associate Clinical Trial Manager based in the United…
Added 17 mins ago
Training Coordinator
Taylor Group Inc
Columbus, MS
Associate degree in Business, Education, Human Resources, Manufacturing Technology, or a related field preferred; equivalent experience considered.
Added 22 mins ago
Civil Litigation Attorney
GPAC
Boston, MA
Civil Litigation Associate Attorney (5–7 Years)
Added 1 hour ago
Relationship Banker I - 407 N. Kingshighway Branch
Regions Bank
Cape Girardeau, MO
…information changes, PIN reset requests, reordering checks, and basic problem…
Added 1 hour ago
J
Advanced Technical Support Specialist
Jobgether
Remote, United States
- $74,800 to $112,200 USD / year
…manage technical cases from initial customer contact through resolution, combining remote diagnostics with occasional onsite support. Working closely with distributors, technicians, and…
Added 1 hour ago
TP
Student Programs Operations Specialist
Tacoma Public Schools (WA)
Tacoma, WA
- $38.36 to $54.08 USD / hour
…the Executive Director and other appropriate staff to support problem resolution and…
Added 1 hour ago
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Business Law Associate/Sr. Associate 4-8 years
GPAC
Saint Louis, MO
- $105,000 to $160,000 USD / year
A well-established and respected law firm is seeking a Business Law Associate or Senior Associate with approximately 4–8 years of experience to join its growing practice. The firm is open…
Added 1 hour ago
Digital Sales Enablement Associate
Oshkosh Corporation
Frederick, MD · Hagerstown, MD
The Digital Sales Enablement Associate provides day-to-day system and product support for Sales users across Salesforce and the organization’s CPQ ecosystem.
Added 1 hour ago
Medical Care Coordinator, Occupational Health Services
Marriott
Bethesda, MD
This position helps monitor claim progression, follow up on missing or incomplete information, protect confidential associate and medical information, and support compliant, service-focused…
Added 1 hour ago
Accounts Payable Representative *hybrid*
WakeMed Health & Hospitals
Raleigh, NC
…organization's cash flow; the accurate posting of expenses; and all problem resolution and follow-up related to WakeMed vendor obligations. This position plays a crucial role in…
Added 2 hours ago
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Business Litigation Associate - Raleigh, NC
GPAC
Raleigh, NC
- $75,000 to $175,000 USD / year
A well-established business-focused law firm is seeking an experienced Litigation Associate to join its Raleigh, North Carolina office. This is an opportunity for an attorney who enjoys…
Added 2 hours ago
Consumer Experience Readiness Lead
Humana Insurance Company
Remote, United States
Facilitate issue resolution, risk mitigation, decision-making, and continuous improvement throughout the change lifecycle.
Added 2 hours ago
CO
Network Engineer - Public Works
City of San Jose
San Jose, CA
- $130,930.8 to $159,279.12 USD / year
…Enterprise, Cisco Certified Network Professional (CCNP), Network Associate (CCNA) certification, Brocade Professional IP Administrator (BPIPA) certification, Microsoft Certified, Microsoft…
Added 2 hours ago
Director, Human Resources
Performance Food Group
SC
Supervise associates to include, but not limited to staffing, training, coaching, performance management and problem resolution.
Added 2 hours ago
Senior Embedded Compliance Analyst - (Remote)
CareFirst
Baltimore, MD
Excellent interpersonal skills with ability to build consensus and agreement and bring resolution to contentious issues and entrenched interests.
Added 2 hours ago
In-House Clinical Research Associate
Emmes Group
Rockville
The In-House Clinical Research Associate (CRA) is responsible for assisting with operational activities supporting the site management and monitoring of clinical studies/trials, ensuring…
Added 3 hours ago
Simulation Operator – Air Force Medical Modeling and Simulation Training (AFMMAST)
Alakaʻi Services and Poe'hana Group, Inc.
2510 North 5th St, OH
…operational/corporate support/assistance – response within 3 business days and resolution of issues within 30 calendar days. Program management must be notified of any deviation from this…
Added 3 hours ago
Certified Dual Class B - Lead Water/Wastewater Operator
Veolia North America
Davie, FL
…reporting findings to supervisors. Models best practices in problem-solving and mentors team members in identifying efficient, sustainable solutions. Performs routine and preventative…
Added 3 hours ago
Laboratory Assistant I
AdventHealth
Palm Coast, FL
Provides resolution to customer service issues within guidelines and supports education to clinical staff.
Added 3 hours ago
Member Associate
Navy Federal Credit Union
Pensacola, FL
Execute first call resolution through research and follow-up; may redirect calls to other NFIS staff, NF business units, and vendors
Added 3 hours ago
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Treasury Mgmt Serv Support Spc 1
Farmers and Merchants Bank of Long Beach
Seal Beach, CA
- $20.5 to $30.5 USD / hour
…assisting TMS Management, TM Product Manager, and TM Sales Support Associate as…
Added 3 hours ago
Registered Nurse (RN) - Clinical Unit Leader - Mother Infant Unit (MIU) - Memorial Regional Medical Center
Bon Secours Mercy Health Inc
Mechanicsville, VA
…management. Fosters and encourages open communication and conflict resolution among staff members. Manages conflict in a timely, direct and positive…
Added 3 hours ago
RH
Client Service Associate at Thriving Wealth Management Firm
Robert Half
San Francisco, CA
- $90,000 to $120,000 USD / year
Client Service Associate | Wealth Management Firm | San Francisco; Hybrid; 3 days onsite | Base + Bonus + Profit Sharing

Vizient

Senior Associate, Major Incident & Problem Management

Chicago, United States
Irving, United States

The current salary range for this role is $88,900.00 to $155,500.00.

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Job details

Pay: The current salary range for this role is $88,900.00 to $155,500.00.
Apply by: May 4, 2027
Posting language: English
Posted: Nov 5, 2026

Original job description

Excited to grow your career?

We value our talented employees and instill an environment where you feel engaged, satisfied and able to contribute your unique skills and talents while living and working as your authentic self. We provide extensive opportunities for personal and professional development, building employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Our people make all the difference in our success.

Summary:

In this role, you will lead enterprise Major Incident Management and Problem Management functions to minimize business disruptions, restore critical services, and improve operational stability. You will oversee high-severity incident response, coordinate cross-functional teams, facilitate executive communications, and drive root cause analysis and permanent resolution of systemic issues. You will strengthen IT service management practices through process governance, performance monitoring, and continuous improvement aligned with ITIL frameworks.

Responsibilities:

Lead enterprise Major Incident Management and Problem Management processes to ensure operational effectiveness and service reliability.
Direct response and recovery efforts for Priority 1 (P1) and Priority 2 (P2) incidents, coordinating technical teams, vendors, and escalation activities to restore critical services.
Facilitate incident bridge calls, crisis communications, and executive updates throughout major incident lifecycles.
Oversee root cause analysis (RCA), post-incident reviews (PIRs), and corrective action plans to prevent recurring incidents and systemic failures.
Manage proactive problem identification, trend analysis, problem backlogs, and the Known Error Database (KEDB) to improve service stability and knowledge sharing.
Develop and maintain incident and problem management policies, procedures, governance standards, and escalation protocols aligned with ITIL best practices.
Collaborate with Change Management, Service Desk, Infrastructure, Cybersecurity, Application Support, and Vendor Management teams to improve service delivery and operational resilience.
Establish and monitor key performance indicators (KPIs), including mean time to restore service (MTTR), mean time between failures (MTBF), service level agreement (SLA) compliance, incident trends, problem aging, and corrective action effectiveness.
Conduct process reviews, audits, and maturity assessments to identify improvement opportunities and enhance incident response capabilities.
Present service performance metrics, incident trends, root cause findings, and continuous improvement recommendations to senior leadership and business clients.

Qualifications:

Relevant degree preferred.
5 or more years of relevant experience required.
Experience leading Major Incident Management and Problem Management processes within complex enterprise IT environments.
Experience coordinating cross-functional technical teams, vendors, and operational processes during critical service disruptions.
Strong knowledge of ITIL frameworks and IT Service Management (ITSM) practices, including Incident, Problem, and Change Management.
Experience facilitating root cause analysis, post-incident reviews, and corrective action planning.
Demonstrated ability to communicate effectively with senior leadership and business clients during high-priority incidents.
Experience with ITSM platforms, performance dashboards, service reporting, and operational metrics.
Strong analytical, organizational, problem-solving, and continuous improvement skills.
Ability to manage competing priorities, drive cross-functional collaboration, and make sound decisions in high-pressure situations.

Career Framework:

Professional - Senior Associate (P3)

Estimated Hiring Range:

At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $88,900.00 to $155,500.00.

This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here:

http://www.vizientinc.com/about-us/careers

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