2027 Summer Internship - Customer Experience Journey

When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Vizient Intern Program Overview:

This program is designed to foster a beneficial relationship and provide growth opportunities for Vizient, our employees, and collegiate students. Since 2000, our summer intern program has provided college undergraduate, graduate, and doctoral students with practical experience that exposes them to multiple aspects of a career field and the healthcare industry. This full-time, paid intern program offers an opportunity to accelerate academic learning, apply classroom knowledge, and introduce students to a professional setting. Interns are assigned a supervisor to mentor/develop their business skills, as well as monitor their work experiences. Interns are integral members of the company’s team, setting goals, working toward deadlines, and actively participating in community service projects.

The program requires the intern to commit to 10 weeks of participation in all formal training, mentoring, on-the-job learning, and opportunities to interact with senior leaders.

• Program starts June 1, 2027, and ends August 6, 2027
• Pay rate: $25 per hour.

About the team and role

Customer Experience is a nimble, cross-functional center of excellence focused on building a company-wide discipline for delivering a consistently exceptional customer experience. The team works across the enterprise to provide Customer Experience strategy, oversight and coordination while helping Vizient understand customer needs across the end-to-end journey. This internship will support the team’s work to use quantitative and qualitative insights to understand the post-sale client experience across selected business units or client need areas. The intern will help identify opportunities to design and improve experiences that deliver greater impact and value, supporting customer centricity, retention, renewal and growth.

What You’ll Do

• Map the post-sale client journey across selected business units or client need areas, from implementation through adoption, value realization, renewal and potential expansion.
• Document client needs, personas, key moments, touchpoints, handoffs, responsibilities and pain points across the post-sale journey experiences.
• Review available client feedback, Voice of Customer input, business data and internal stakeholder perspectives to identify themes, friction points, unmet needs and potential growth signals.
• Compare the post-sale experience across selected business units or client need areas to identify enterprise-wide expectations as well as requirements that should be tailored by business area.
• Support stakeholder interviews, journey-mapping sessions, workshops and working meetings, then synthesize the input into clear findings and recommendations.
• Develop journey maps and service delivery blueprints
• Identify opportunity areas for improvement, potential experience measures, and executive-ready prioritized opportunity roadmap.

What You’ll Learn

• How healthcare organizations engage with Vizient after purchase and the factors that influence implementation, adoption, value realization, renewal and expansion.
• How customer journey mapping, service design, Voice of Customer synthesis and basic data analysis are used to identify experience improvements.
• How Customer Experience partners with Sales, Marketing, Delivery and Revenue Operations teams across the enterprise to align client needs and priorities.
• How to organize ambiguous information, facilitate stakeholder discussions, communicate insights through clear storytelling and translate research into practical recommendations.

Qualifications

• Currently pursuing an undergraduate degree in business, marketing, communications, customer experience, human-centered design, healthcare administration or a related field.
• Experience creating journey maps, process maps, service blueprints or other visual representations of an experience or process through coursework, academic projects, internships or work experience.
• Experience conducting qualitative research, interviews, surveys, stakeholder discovery or competitive research and synthesizing findings into themes, insights or recommendations.
• Experience analyzing client, survey or operational data using Microsoft Excel or another analytical tool.
• Strong written and verbal communication skills.
• Ability to organize complex information, identify patterns and communicate clear conclusions.
• Experience organizing and managing projects, including defining tasks, tracking timelines, coordinating inputs and communicating progress toward deliverables.
• Coursework, project experience or demonstrated interest in customer experience, journey strategy, market research, healthcare, business transformation, client success, commercial strategy or improving how organizations deliver value to clients.
• Ability to work full time in a hybrid environment based in Irving, Texas, from June 1 through August 6, 2027, and participate in required program activities, including stakeholder meetings, workshops and the in-person intern orientation in Chicago.

Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.