Accounts Receivable Specialist

We are seeking a motivated, detail-oriented Accounts Receivable Specialist to join our growing Accounting team. This is an excellent opportunity for someone who enjoys problem-solving, building positive customer relationships, and playing an important role in the company's financial operations. In this position, you will help manage customer accounts, support timely collections, and assist with billing and order processing. You will work closely with our Sales, Customer Service, and Accounting teams to resolve account issues, improve processes, and ensure a positive customer experience. The ideal candidate is organized, dependable, and comfortable communicating with customers. We are looking for someone who takes initiative, enjoys working in a collaborative environment, and can balance multiple priorities while maintaining accuracy and professionalism.

Key Responsibilities

Accounts Receivable & Customer Collections

• Proactively manage outstanding business-to-business (B2B) accounts receivable through professional and courteous customer communications.
• Monitor accounts receivable aging reports, identify overdue balances, and follow up to ensure timely payment.
• Build and maintain positive customer relationships while resolving outstanding balances and payment concerns.
• Research and resolve billing discrepancies, payment questions, and customer account issues.
• Partner with third-party collection agencies to manage delinquent accounts and coordinate account resolutions.
• Maintain accurate records of customer communications, collection efforts, payment arrangements, and account activity.
• Identify and escalate high-risk or significantly overdue accounts to management.
• Assist with account reconciliations, payment research, and other accounts receivable activities.

Billing & Order Processing Support

• Assist with customer invoicing and billing activities to ensure accuracy and timely processing.
• Support order entry and order processing, including verifying customer information and maintaining accurate documentation.
• Research and resolve order or billing discrepancies in collaboration with internal teams.
• Maintain accurate and up-to-date customer information in QuickBooks Online and other business systems.

Team Collaboration & Process Improvement

• Work closely with Sales, Customer Service, and Accounting to resolve customer issues and support efficient business operations.
• Identify opportunities to improve collection procedures, billing accuracy, and overall workflow efficiency.
• Support additional accounting and administrative activities as needed.

Qualifications & Skills

• Previous experience in accounts receivable, collections, billing, or a related accounting role preferred.
• Experience with QuickBooks Online or similar accounting software preferred.
• Strong communication and interpersonal skills, with the ability to handle sensitive customer conversations professionally.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple responsibilities, prioritize tasks, and meet deadlines.
• Strong problem-solving skills and a proactive approach to resolving issues.
• Comfortable working with Microsoft Excel, Outlook, and other business applications.
• Ability to work independently while contributing to a collaborative team environment.
• Commitment to maintaining confidentiality and handling financial information responsibly.

What Makes This Opportunity Exciting

• Variety in your day: Enjoy a combination of customer interaction, problem-solving, billing, and accounting responsibilities.
• Meaningful contributions: Play an important role in maintaining healthy customer relationships and supporting the company's financial success.
• Collaborative environment: Work alongside professionals across Accounting, Sales, and Customer Service.
• Opportunity to grow: Expand your accounting knowledge, develop new skills, and contribute ideas that improve business processes.
• Make an impact: Join a team where your initiative, attention to detail, and contributions are valued.

Join Our Team If you are a dependable, motivated professional who enjoys working with people, solving problems, and keeping financial operations running smoothly, we would love to hear from you.