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PE
Corporate Engagement Account Manager - PEC
Perdoceo Education Corporation
Remote, United States
- $86,700 to $110,000 USD / year
The Corporate Engagement Account Manager will be the face of Colorado Technical University to the external corporate marketplace for CTU’s Education Alliance Center (EAC), and represents…
Added just now
Account Manager
CLEAResult Consulting Great Lakes LLC
Remote, United States
To join our team as an Account Manager! You will act as a representative to the customer organization. Establishes and builds relationships in local, regional and national markets. Manages…
Added 1 min ago
SS
Personal Trainer
SJSU Student Union
San Jose, CA
- $23.5 to $35.5 USD / hour
Under the supervision of the Fitness and Wellness Manager, the Personal Trainer is responsible for developing individualized training plans for a diverse clientele.
Added 1 min ago
Vaccines Account Manager - Raleigh, NC
GSK
Raleigh, NC
The Vaccine Account Manager (VAM) is pivotal in owning the B2B customer relationship in the largest and most complex healthcare delivery networks (e.g. Health systems/HSs, State CDC…
Added 2 mins ago
VO
Youth Housing Case Manager - Bilingual English / Spanish
Volunteers Of America, Utah
salt lake city, UT
- $21 USD / hour
Employee Assistance Program for all employees
Added 3 mins ago
Asphalt Paving Superintendent
CRH
Tampa, FL
…complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your…
Added 3 mins ago
Senior Director, Custom Program Development
CULTURAL EXPERIENCES ABROAD LLC
Phoenix, AZ
Supervise the Operations Manager and Director of Global Custom Program Operations, connecting program development with global delivery.
Added 3 mins ago
TU
Assistant Store Manager - Cary
TESOLIFE US INC
Cary, NC
- $23 USD / hour
The Assistant Store Manager supports the management of in-store execution, shift leadership, merchandise management, and employee coaching.
Added 3 mins ago
Asst Store Mgr - Service
Williams-Sonoma
Columbus, OH
Overview of the Assistant Manager of Sales and Service role
Added 4 mins ago
Bartender
Schulte Companies
Wallingford, CT
The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only…
Added 5 mins ago
Knowledge Management (KM) Automation Specialist
Wilson Elser - Business & Legal Professionals
NY
…for our attorneys and firm personnel. Reporting to the Senior Manager, Knowledge Management Solutions, this position will use low-code/no-code platforms and document automation tools to…
Added 5 mins ago
Branch Manager
Auto Club Of Southern Calif
Downey, CA
…effective sales management and leadership principles, the Branch Manager executes actions to ensure achievement of branch goals including; cross sell, service delivery, service quality and…
Added 5 mins ago
Sales Manager - UniFirst
UniFirst Corporation
WI
As a Sales Manager you’ll be on the front line of our goal to find and develop Customers for Life in your protected territory. Through a strong work ethic and enthusiastic attitude, you…
Added 5 mins ago
Environmental Testing Project Manager I - III
Alliance
Charlotte, NC
Added 5 mins ago
Security Manager
Generac Power Systems Inc
Waukesha, WI
The Security Manager will lead the development, implementation and management of Generac’s security program across the enterprise. This role develops program countermeasures for the…
Added 5 mins ago
Family & Community Engagement Coordinator
Foothill Family
Pomona, CA · El Monte, CA
…high-quality family engagement, community partnerships, and program governance within the Early Head Start program. This role supports the development of systems and strategies that foster…
Added 5 mins ago
Management & Sales Training Program (Central Illinois)
Sherwin-Williams
Champaign, IL · Springfield, IL · Decatur, IL · Taylorville, IL · Jacksonville, IL · Quincy, IL · Danville, IL · Mattoon, IL · Effingham, IL · Terre Haute, IN · Brazil, IN
The Sherwin-Williams Management & Sales Training Program is an accelerated, entry-level position designed to prepare you for a Store Management role in 18-24 months. With Sherwin-Williams’…
Added 5 mins ago
Registered Nurse Manager ED
Ascension
Wichita, KS
Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
Added 6 mins ago
AS
Group Engagement Specialist - Schaumburg, IL or Remote
American Society of Anesthesiologists
Schaumburg, IL
- $65,000 to $77,000 USD / year
…ASA's group practice, hospital, health system, and residency program accounts participating in centralized invoicing. This position is responsible for delivering a seamless customer…
Added 6 mins ago
Store manager, Harlem and Armitage, Chicago, IL
Starbucks Coffee Company
IL
…retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.…
Added 7 mins ago
WN
Operations Manager- Charleston, SC
Window Nation
Charleston, SC
- $85,000 to $105,000 USD / year
Reporting to the Regional Director, Installation Services, our Operations Manager, Installation Services oversees the entirety of their branch’s installation program. The Operations Manager…
Added 7 mins ago
D
Outbound Supervisor, International
DSV
Canal Winchester, OH
- $70,000 to $80,000 USD / year
…and resolving problems. Under the direction of the Operations Manager or Distribution Center Manager, the Supervisor is responsible for supervising the receiving, warehousing and shipping…
Added 7 mins ago
OC
Production Manager Manufacturing - OCE & DOC Employees Only
OREGON CORRECTIONS ENTERPRISES
Salem, OR
- $91,745 to $132,699 USD / year
Oregon Corrections Enterprises (OCE) is seeking a Production Manager (PM) to supervise the day-to-day operational and production output of OCE business units. The PM will direct and be…
Added 7 mins ago
Wine & Spirits Clerk
Festival Foods
Kimberly, WI
Reports To: Wine and Spirits Department Manager
Added 7 mins ago
Chief Engineer
Magnolia St. Louis
St Louis, MO
…equipment locations and operations, Guest Request and House Request Program, Life Safety, location of shut-off valves, isolation valves and utilities mains. These manuals will also contain…

VitalSource Technologies

Knowledge Systems Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

VitalSource®, is hiring a Knowledge Systems Manager to contribute to our Customer Operations team.

Behind every course VitalSource powers sits a large body of operational knowledge: how our products work, how our partners use them, and how our teams solve problems every day. Today that knowledge is extensive, largely accurate, and largely ungoverned.

We are hiring a Knowledge Systems Manager to own the knowledge management practice for Customer Success Operations to change that. You will establish the governance and standards that make knowledge trustworthy, close the coverage gaps that slow case resolution today, and design the knowledge layer our AI tooling depends on, defining how content must be structured for AI-assisted search and retrieval to return accurate answers.

VitalSource is a mission-driven company that delivers affordable, impactful learning to anyone, anywhere.

Key Responsibilities:

Own the knowledge management roadmap and operating model for Customer Success Operations, including governance structure, domain ownership, review cadence, and content quality standards.
Achieve and sustain knowledge coverage across support case types, sequencing content development by demand signal and case volume against the seasonal support cycle.
Structure the knowledge corpus for AI-assisted search and retrieval-augmented generation (RAG), including the taxonomy, metadata, article standards, and controlled vocabulary required for accurate retrieval.
Coordinate the design and delivery of AI-assisted tooling for knowledge creation, gap detection, and contextual retrieval, recommending requirements and priorities and supporting rollout.
Design and operate the quality framework for AI-surfaced knowledge, defining how answer accuracy and grounding in source content are evaluated; routing failures back into content remediation.
Establish content lifecycle policy and the classification standards that govern which content enters AI retrieval and which may be surfaced externally.
Apply Knowledge-Centered Service (KCS) practices and build sustainable authoring capacity across Support and Enablement.
Measure and report knowledge performance, including coverage, retrieval quality, first contact closure, case deflection, and content health, and direct content investment against the results.
Oversee contracted knowledge operations resources, setting priorities, quality expectations, and delivery milestones.

Required Qualifications:

5+ years in knowledge management, content strategy, or documentation practice, including at least 3 years supporting a customer support or service operations function.
Demonstrated ownership of a knowledge program end to end, including governance design, taxonomy development, and measurable adoption outcomes.
Working command of Knowledge-Centered Service (KCS) or a comparable methodology, with practical experience embedding it into a live support organization.
Experience working within CRM and ticketing platforms such as Salesforce, Jira, or Zendesk, using case and request data to identify knowledge demand.
Demonstrated experience preparing or governing content for AI-assisted retrieval, and working fluency with the tooling that supports it, including connectors, knowledge sources, and the content best practices that make AI output reliable.
Ability to establish governance and enforce standards across teams through influence, and to bring order to a large, unstructured content base.

Preferred Skills:

Professional certification in knowledge management, such as KCS v6 Practices or Principles, or Certified Knowledge Manager.
Experience leading an AI-assisted knowledge or content initiative end to end, from proof of concept through production rollout.
Experience building and maintaining dashboards and recurring reporting, such as Looker or comparable.
Experience directing distributed or contractor-based contributors in a delivery-oriented environment.
Bachelor's degree in Library and Information Science, Communications, Education, Business, or a related field.

Salary Range: 91,000-96,500

What We Offer:

Culture: Collaborative, Inclusive, and Mission-driven
More in your pocket: Competitive base salary and a strong variable component
We take care of all aspects of our people: Generous, well-rounded benefits such as Medical, Vision, Dental, Life, Disability, Critical Illness, Accident, FSA, HSA, ID Protection, Pet and Legal Insurance
Retirement: 401K match up to 5%
We support our families: 12 weeks of paid parental leave
Continued education: Use our tuition reimbursement program
The Importance of Balance: start at 4 weeks’ vacation, 12 sick days, 11 company holidays, and 3 personal days
Flexibility: flexible work schedules and remote capabilities (by team) - feel free to skip the commute and hit your deadlines from home
Casual Dress: be as comfortable at work as you are in your own living room
Wellness: lots of opportunities for fitness challenges and rewards

Who We Are:

VitalSource is the leading education technology solutions provider committed to helping partners create, deliver, and distribute affordable, accessible, and impactful learning experiences worldwide. As a recognized innovator in the digital course materials market, VitalSource is best known for partnering with more than 1,000 publishers and resellers to deliver extraordinary learning experiences to millions of active users globally - and today we’re also powering new, cutting-edge technologies designed to optimize teaching and learning for maximum results. Learn more at https://vitalsource.com and follow us on Twitter, LinkedIn, and Instagram. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

EEO/AA Employer/Vet/Disabled
We participate in EVerify.
EEO Poster in English
EEO Poster in Spanish

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Skills

Documentation
Customer service
Salesforce
Jira
Zendesk
Reporting
Looker

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