Jobs in the United States

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Added 1 min ago
FB
VP, Branch Leader - Marlton, NJ
Fidelity Brokerage Services LLC
United States
- $96,000 to $210,000 USD / year
…processing, and quality assurance. Serving as the branch's general manager, you build and execute strategies that support associate development, business growth, and exceptional client…
Added 1 min ago
Senior Manager, Compliance
FMR LLC
Durham, NC
The Senior Manager, Compliance ('Senior Manager') position within the compliance oversight function that supports Fidelity Charitable Perspectives program and is fully integrated into…
Added 2 mins ago
Project Manager - Medicaid
Highmark Inc
Working at Home, PA · Working at Home, MD · Working at Home, WA · Working at Home, LA · Working at Home, KY · Working at Home, KS · Working at Home, IN · Working at Home, IL · Working at Home, IA · Working at Home, FL · Working at Home, CO · Working at Home, CA · Working at Home, DE · Working at Home, AR · Working at Home, AZ · Working at Home, AL · Working at Home, AK · Working at Home, NV · Working at Home, VT · Working at Home, ID · Working at Home, OK · Working at Home, HI · Working at Home, MS · Working at Home, UT · Working at Home, NH · Working at Home, NM · Working at Home, WY · Working at Home, ND · Working at Home, RI · Working at Home, MT · Working at Home, TX · Working at Home, OH · Working at Home, NJ · Working at Home, OR · Working at Home, MO · Working at Home, VA · Working at Home, NE · Working at Home, MN · Working at Home, MI · Working at Home, WI · Working at Home, NY · Working at Home, ME
The Project Manager is responsible for driving organization-wide project execution, audit readiness, and strategic compliance initiatives for complex health plan accreditation and…
Added 3 mins ago
Nurse Manager Behavioral Health
LDS Hospital
United States
This job description applies to Nurse Manager and Nurse Manager-Complex. The difference is the scope level below. This role involves managing and supervising nursing departments.…
Added 3 mins ago
B
Temporary Project Manager
BCD
United States
- $40 USD / hour
Ready to take the lead in crafting unforgettable events? As our Event Logistics Manager, you'll be the driving force behind seamless meetings, conferences, and conventions! From building…
Added 4 mins ago
Vaccines Account Manager - Raleigh, NC
GSK
Raleigh, NC
The Vaccine Account Manager (VAM) is pivotal in owning the B2B customer relationship in the largest and most complex healthcare delivery networks (e.g. Health systems/HSs, State CDC…
Added 4 mins ago
G
Senior Director Scientific Digital and AI Products
GSK
Collegeville, PA
- $232,650 to $387,750 USD / year
…GxP-regulated environment, with demonstrated experience managing senior/manager-level direct…
Added 5 mins ago
Inside Property Adjuster - In Office / Hybrid - Denver, CO
Allstate Insurance Co.
United States
…Island City location on Tuesday, Wednesday, and Thursday, with remote work on Monday and Friday. Your primary responsibility will involve virtually inspecting damages, investigating…
Added 5 mins ago
Inside Property Adjuster - Remote Trainee (MST/PST)
Allstate Insurance Co.
Remote, United States
Schedule - 8:00 - 4:30 EST Monday-Friday and rotational Saturday Remote
Added 7 mins ago
Administrator - Hospice RN
Enhabit Home Health & Hospice
San Antonio, TX
Required minimum of two years’ experience as a manager or supervisor.
Added 8 mins ago
AS
Group Engagement Specialist - Schaumburg, IL or Remote
American Society of Anesthesiologists
Schaumburg, IL
- $65,000 to $77,000 USD / year
SCHAUMBURG, IL – FLEXIBLE HYBRID SCHEDULE OR REMOTE
Added 10 mins ago
Project and Data Manager
Texas A&M Agrilife Research
College Station, TX
As the nation’s largest most comprehensive agriculture program, Texas A&M AgriLife brings together a college and four state agencies focused on agriculture and life sciences within The…
Added 12 mins ago
Full Stack Java Developer
GovCIO
Jefferson City, MO
GovCIO is currently hiring a Full Stack Java Developer to support our United States Postal Service (USPS) ARIS program. The successful candidate will need to posses or willing to submit to…
Added 12 mins ago
Knowledge Systems Manager
VitalSource Technologies
Remote, United States
VitalSource®, is hiring a Knowledge Systems Manager to contribute to our Customer Operations team.
Added 14 mins ago
EUC Engineer
CSC Cboe Services Company
United States
Remote Access (VPN and zero-trust access solutions)
Added 14 mins ago
FT
Sales Account Manager (Georgia)
FULGENT THERAPEUTICS LLC
Remote, United States
- $95,000 to $110,000 USD / year
The primary accountability for the sales function and for the Sales Account Manager individually is to drive profitable growth within their assigned geography in a manner consistent to…
Added 15 mins ago
Field Service Technician 2
Sunbelt Rentals, Inc.
Athens, OH
Work on a variety of makes, models & equipment in challenging remote locations
Added 15 mins ago
Field Service Technician 2
Sunbelt Rentals, Inc.
Franklin Furnace, OH
Work on a variety of makes, models & equipment in challenging remote locations
Added 16 mins ago
Senior Manager, Advance Services
Philips
United States of America - Home Based, United States
Senior Manager, Advanced Services (Remote, U.S.)
Added 16 mins ago
Professional Manager
CENTER FOR HUMAN SERVICES INC
Sedalia, MO
The Community Living Professional Manager will support the CHS mission by participating as an active member of the
Added 16 mins ago
Configuration Manager 3
AEVEX
Tampa, FL
The Configuration Manager 3 will serve as an individual contributor, exercising administrative control over technical data and product configurations in various Configuration Management…
Added 17 mins ago
Predoctoral Research Associate (Summer 2027), Division of Research and Faculty Development
Harvard University
Boston, MA
…the empirical and institutional skills needed for a top PhD program. Professor Cullen's prior predocs are currently pursuing PhDs at MIT, Princeton, Chicago, and…
Added 18 mins ago
Medicare Pharmacy Stars Associate Director
Humana
Jefferson City, MO
…for development, implementation, and management of clinical program strategies to improve Medicare members' appropriate medication use. The Associate Director has accountability to…
Added 18 mins ago
Strategic Partner Executive, SHI
Horizon3
Remote, United States
Horizon3 is a fast-growing, remote cybersecurity company dedicated to enabling organizations to proactively find, fix, and verify exploitable attack vectors before criminals exploit them.…
Added 19 mins ago
SI
Facilities & CapEx Manager
Spartan Investment Group
Remote, United States
- $126,000 to $138,000 USD / year
The mission of the Facilities & Capex Manager is to lead capital expenditure planning, budgeting, and project coordination across Spartan Investment Group's real estate portfolio. This role…

VitalSource Technologies

Knowledge Systems Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

VitalSource®, is hiring a Knowledge Systems Manager to contribute to our Customer Operations team.

Behind every course VitalSource powers sits a large body of operational knowledge: how our products work, how our partners use them, and how our teams solve problems every day. Today that knowledge is extensive, largely accurate, and largely ungoverned.

We are hiring a Knowledge Systems Manager to own the knowledge management practice for Customer Success Operations to change that. You will establish the governance and standards that make knowledge trustworthy, close the coverage gaps that slow case resolution today, and design the knowledge layer our AI tooling depends on, defining how content must be structured for AI-assisted search and retrieval to return accurate answers.

VitalSource is a mission-driven company that delivers affordable, impactful learning to anyone, anywhere.

Key Responsibilities:

Own the knowledge management roadmap and operating model for Customer Success Operations, including governance structure, domain ownership, review cadence, and content quality standards.
Achieve and sustain knowledge coverage across support case types, sequencing content development by demand signal and case volume against the seasonal support cycle.
Structure the knowledge corpus for AI-assisted search and retrieval-augmented generation (RAG), including the taxonomy, metadata, article standards, and controlled vocabulary required for accurate retrieval.
Coordinate the design and delivery of AI-assisted tooling for knowledge creation, gap detection, and contextual retrieval, recommending requirements and priorities and supporting rollout.
Design and operate the quality framework for AI-surfaced knowledge, defining how answer accuracy and grounding in source content are evaluated; routing failures back into content remediation.
Establish content lifecycle policy and the classification standards that govern which content enters AI retrieval and which may be surfaced externally.
Apply Knowledge-Centered Service (KCS) practices and build sustainable authoring capacity across Support and Enablement.
Measure and report knowledge performance, including coverage, retrieval quality, first contact closure, case deflection, and content health, and direct content investment against the results.
Oversee contracted knowledge operations resources, setting priorities, quality expectations, and delivery milestones.

Required Qualifications:

5+ years in knowledge management, content strategy, or documentation practice, including at least 3 years supporting a customer support or service operations function.
Demonstrated ownership of a knowledge program end to end, including governance design, taxonomy development, and measurable adoption outcomes.
Working command of Knowledge-Centered Service (KCS) or a comparable methodology, with practical experience embedding it into a live support organization.
Experience working within CRM and ticketing platforms such as Salesforce, Jira, or Zendesk, using case and request data to identify knowledge demand.
Demonstrated experience preparing or governing content for AI-assisted retrieval, and working fluency with the tooling that supports it, including connectors, knowledge sources, and the content best practices that make AI output reliable.
Ability to establish governance and enforce standards across teams through influence, and to bring order to a large, unstructured content base.

Preferred Skills:

Professional certification in knowledge management, such as KCS v6 Practices or Principles, or Certified Knowledge Manager.
Experience leading an AI-assisted knowledge or content initiative end to end, from proof of concept through production rollout.
Experience building and maintaining dashboards and recurring reporting, such as Looker or comparable.
Experience directing distributed or contractor-based contributors in a delivery-oriented environment.
Bachelor's degree in Library and Information Science, Communications, Education, Business, or a related field.

Salary Range: 91,000-96,500

What We Offer:

Culture: Collaborative, Inclusive, and Mission-driven
More in your pocket: Competitive base salary and a strong variable component
We take care of all aspects of our people: Generous, well-rounded benefits such as Medical, Vision, Dental, Life, Disability, Critical Illness, Accident, FSA, HSA, ID Protection, Pet and Legal Insurance
Retirement: 401K match up to 5%
We support our families: 12 weeks of paid parental leave
Continued education: Use our tuition reimbursement program
The Importance of Balance: start at 4 weeks’ vacation, 12 sick days, 11 company holidays, and 3 personal days
Flexibility: flexible work schedules and remote capabilities (by team) - feel free to skip the commute and hit your deadlines from home
Casual Dress: be as comfortable at work as you are in your own living room
Wellness: lots of opportunities for fitness challenges and rewards

Who We Are:

VitalSource is the leading education technology solutions provider committed to helping partners create, deliver, and distribute affordable, accessible, and impactful learning experiences worldwide. As a recognized innovator in the digital course materials market, VitalSource is best known for partnering with more than 1,000 publishers and resellers to deliver extraordinary learning experiences to millions of active users globally - and today we’re also powering new, cutting-edge technologies designed to optimize teaching and learning for maximum results. Learn more at https://vitalsource.com and follow us on Twitter, LinkedIn, and Instagram. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

EEO/AA Employer/Vet/Disabled
We participate in EVerify.
EEO Poster in English
EEO Poster in Spanish

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Skills

Documentation
Customer service
Salesforce
Jira
Zendesk
Reporting
Looker

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