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Senior Product Manager – Prediction Markets & US Sports Data
Sportradar
New York, NY
- Up to $165,500 USD / year
We are looking for a Senior Product Manager – Prediction Markets & US Sports Data to join Sportradar’s Live Data Unit in the United States.
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Senior Product Manager – Prediction Markets & US Sports Data
Sportradar
Las Vegas, NV
We are looking for a Senior Product Manager – Prediction Markets & US Sports Data to join Sportradar’s Live Data Unit in the United States.
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Nurse Manager Behavioral Health
LDS Hospital
United States
This job description applies to Nurse Manager and Nurse Manager-Complex. The difference is the scope level below. This role involves managing and supervising nursing departments.…
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EAP Client Service Supervisor
Central Office
United States
…and service needs. The Supervisor partners with the Business Development and Client Services Manager to support retention, service quality, staff development, and consistent follow through…
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Operations Lead in Training - Sahuarita
Mister Car Wash
Sahuarita, AZ
Retail Manager, Store Manager, Assistant Store Manager, General Manager, Operations Manager, Branch Manager, Shift Leader, Shift Supervisor, Team Leader, Team Lead, Department Manager,…
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Property Manager
Marquette Management
Chicago, IL
- $110,000 to $120,000 USD / year
We are seeking a seasoned Property Manager to lead operations at The Pavilion, a 1,115-unit multifamily community with 4 retail spaces located near O'Hare in Chicago, IL.
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Manager Memory & Cognitive Disorders Program: Memory & Cognitive Disorders
Hoag
Newport Beach, CA
The Manager of the Memory and Cognitive Disorders Program provides operational, clinical, and administrative leadership for the program, overseeing patient care services, staff performance…
Added 1 min ago
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Sr. Manager of Process Technology
Coreshell Technologies
San Leandro, CA
- $160,000 to $180,000 USD / year
We are seeking an experienced and results-driven Senior Manager of Process Technology, to lead our battery manufacturing process engineering organization. This role will be responsible for…
Added 1 min ago
PEP BOYS – Automotive Assistant & Service Managers
Mavis Tire Supply
Lancaster, CA
As an Assistant Manager, you'll support the Store Manager with the day-to-day operations of the location while developing the skills needed to become a future Mavis leader.
Added 1 min ago
PEP BOYS – Automotive Assistant & Service Managers
Mavis Tire Supply
Lakewood, CA
As an Assistant Manager, you'll support the Store Manager with the day-to-day operations of the location while developing the skills needed to become a future Mavis leader.
Added 1 min ago
PEP BOYS – Automotive Assistant & Service Managers
Mavis Tire Supply
Lake Forest, CA
As an Assistant Manager, you'll support the Store Manager with the day-to-day operations of the location while developing the skills needed to become a future Mavis leader.
Added 1 min ago
PEP BOYS – Automotive Assistant & Service Managers
Mavis Tire Supply
La Mirada, CA
As an Assistant Manager, you'll support the Store Manager with the day-to-day operations of the location while developing the skills needed to become a future Mavis leader.
Added 1 min ago
Consumer Lending Manager
North Star Community Credit Union
Devils Lake, ND
…lender can help them see a way forward. As our Consumer Lending Manager, you’ll coach the people having those conversations and shape how North Star serves members across the credit…
Added 1 min ago
PEP BOYS – Automotive Assistant & Service Managers
Mavis Tire Supply
Inglewood, CA
As an Assistant Manager, you'll support the Store Manager with the day-to-day operations of the location while developing the skills needed to become a future Mavis leader.
Added 1 min ago
PEP BOYS – Automotive Assistant & Service Managers
Mavis Tire Supply
Huntington Park, CA
As an Assistant Manager, you'll support the Store Manager with the day-to-day operations of the location while developing the skills needed to become a future Mavis leader.
Added 1 min ago
PEP BOYS – Automotive Assistant & Service Managers
Mavis Tire Supply
Huntington Beach, CA
As an Assistant Manager, you'll support the Store Manager with the day-to-day operations of the location while developing the skills needed to become a future Mavis leader.
Added 1 min ago
Manager, eCommerce Operations
GSK
Philadelphia, PA
The Manager, eCommerce Operations plays a critical role in ensuring access to the US vaccine portfolio in addition to customer contract information on behalf of US HCPs (Healthcare…
Added 1 min ago
Cash Applications Manager
Vallen Distribution, Inc
United States
…reporting visibility, and cross-functional collaboration. The Manager serves as the primary owner of cash application operations and is responsible for delivering business results through…
Added 1 min ago
Rental Branch Manager
Fabick Cat
Columbia, MO
Directs all activities of a single store location and is responsible for P&L.; In coordination with the Division Manager, establishes sales and profitability goals, manages proper fleet…
Added 2 mins ago
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Customer Service Manager - 2nd Shift
SolvdUS, Inc
Lenexa, KS
- $58,000 to $69,000 USD / year
…complex driver, client, and vendor issues. The Driver Services Manager ensures the team delivers proactive communication, manages vendor relationships effectively, and maintains high…
Added 3 mins ago
Lead Engineer, Data (Remote, US)
Allstate Insurance Co.
Remote, United States
Drive engineering excellence through modern development practices, CI/CD, automated testing, observability, data quality controls, production support, and operational resilience.
Added 3 mins ago
Senior Director, Custom Program Development
CULTURAL EXPERIENCES ABROAD LLC
Phoenix, AZ
Supervise the Operations Manager and Director of Global Custom Program Operations, connecting program development with global delivery.
Added 3 mins ago
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Assistant Store Manager - Cary
TESOLIFE US INC
Cary, NC
- $23 USD / hour
Lead on-site operations when the Store Manager is absent and maintain normal store operations.
Added 3 mins ago
Financial Crimes Manager & CFT/AML Officer
FIRST COMMUNITY BANK (SC)
Lexington, SC
Financial Crimes Manager & CFT/AML Officer leads the Bank’s enterprise
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Food Service Lead
Dunkin
Bethlehem, PA
- From $15.5 USD / hour
Identify opportunities for improving efficiency, customer service, or food quality and share suggestions with the Food Service Manager for further development

VitalSource Technologies

Knowledge Systems Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

VitalSource®, is hiring a Knowledge Systems Manager to contribute to our Customer Operations team.

Behind every course VitalSource powers sits a large body of operational knowledge: how our products work, how our partners use them, and how our teams solve problems every day. Today that knowledge is extensive, largely accurate, and largely ungoverned.

We are hiring a Knowledge Systems Manager to own the knowledge management practice for Customer Success Operations to change that. You will establish the governance and standards that make knowledge trustworthy, close the coverage gaps that slow case resolution today, and design the knowledge layer our AI tooling depends on, defining how content must be structured for AI-assisted search and retrieval to return accurate answers.

VitalSource is a mission-driven company that delivers affordable, impactful learning to anyone, anywhere.

Key Responsibilities:

Own the knowledge management roadmap and operating model for Customer Success Operations, including governance structure, domain ownership, review cadence, and content quality standards.
Achieve and sustain knowledge coverage across support case types, sequencing content development by demand signal and case volume against the seasonal support cycle.
Structure the knowledge corpus for AI-assisted search and retrieval-augmented generation (RAG), including the taxonomy, metadata, article standards, and controlled vocabulary required for accurate retrieval.
Coordinate the design and delivery of AI-assisted tooling for knowledge creation, gap detection, and contextual retrieval, recommending requirements and priorities and supporting rollout.
Design and operate the quality framework for AI-surfaced knowledge, defining how answer accuracy and grounding in source content are evaluated; routing failures back into content remediation.
Establish content lifecycle policy and the classification standards that govern which content enters AI retrieval and which may be surfaced externally.
Apply Knowledge-Centered Service (KCS) practices and build sustainable authoring capacity across Support and Enablement.
Measure and report knowledge performance, including coverage, retrieval quality, first contact closure, case deflection, and content health, and direct content investment against the results.
Oversee contracted knowledge operations resources, setting priorities, quality expectations, and delivery milestones.

Required Qualifications:

5+ years in knowledge management, content strategy, or documentation practice, including at least 3 years supporting a customer support or service operations function.
Demonstrated ownership of a knowledge program end to end, including governance design, taxonomy development, and measurable adoption outcomes.
Working command of Knowledge-Centered Service (KCS) or a comparable methodology, with practical experience embedding it into a live support organization.
Experience working within CRM and ticketing platforms such as Salesforce, Jira, or Zendesk, using case and request data to identify knowledge demand.
Demonstrated experience preparing or governing content for AI-assisted retrieval, and working fluency with the tooling that supports it, including connectors, knowledge sources, and the content best practices that make AI output reliable.
Ability to establish governance and enforce standards across teams through influence, and to bring order to a large, unstructured content base.

Preferred Skills:

Professional certification in knowledge management, such as KCS v6 Practices or Principles, or Certified Knowledge Manager.
Experience leading an AI-assisted knowledge or content initiative end to end, from proof of concept through production rollout.
Experience building and maintaining dashboards and recurring reporting, such as Looker or comparable.
Experience directing distributed or contractor-based contributors in a delivery-oriented environment.
Bachelor's degree in Library and Information Science, Communications, Education, Business, or a related field.

Salary Range: 91,000-96,500

What We Offer:

Culture: Collaborative, Inclusive, and Mission-driven
More in your pocket: Competitive base salary and a strong variable component
We take care of all aspects of our people: Generous, well-rounded benefits such as Medical, Vision, Dental, Life, Disability, Critical Illness, Accident, FSA, HSA, ID Protection, Pet and Legal Insurance
Retirement: 401K match up to 5%
We support our families: 12 weeks of paid parental leave
Continued education: Use our tuition reimbursement program
The Importance of Balance: start at 4 weeks’ vacation, 12 sick days, 11 company holidays, and 3 personal days
Flexibility: flexible work schedules and remote capabilities (by team) - feel free to skip the commute and hit your deadlines from home
Casual Dress: be as comfortable at work as you are in your own living room
Wellness: lots of opportunities for fitness challenges and rewards

Who We Are:

VitalSource is the leading education technology solutions provider committed to helping partners create, deliver, and distribute affordable, accessible, and impactful learning experiences worldwide. As a recognized innovator in the digital course materials market, VitalSource is best known for partnering with more than 1,000 publishers and resellers to deliver extraordinary learning experiences to millions of active users globally - and today we’re also powering new, cutting-edge technologies designed to optimize teaching and learning for maximum results. Learn more at https://vitalsource.com and follow us on Twitter, LinkedIn, and Instagram. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

EEO/AA Employer/Vet/Disabled
We participate in EVerify.
EEO Poster in English
EEO Poster in Spanish

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Skills

Documentation
Customer service
Salesforce
Jira
Zendesk
Reporting
Looker

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