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Senior Product Manager – Prediction Markets & US Sports Data
Sportradar
New York, NY
- Up to $165,500 USD / year
We are looking for a Senior Product Manager – Prediction Markets & US Sports Data to join Sportradar’s Live Data Unit in the United States.
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Senior Product Manager – Prediction Markets & US Sports Data
Sportradar
Las Vegas, NV
We are looking for a Senior Product Manager – Prediction Markets & US Sports Data to join Sportradar’s Live Data Unit in the United States.
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Engineering Manager, Data Platform
Alloy
NY
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RN Case Manager
UnitedHealth Group
Monroe, GA
- $79,222 to $118,833 USD / year
As a Nurse Case Manager, you will guide patients and families through the care continuum by assessing needs, coordinating care, supporting discharge and transition planning, and managing…
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Temporary Project Manager
BCD
United States
- $40 USD / hour
Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the…
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Private Client Service Manager
Gallagher
Rye Brook, NY
Added 1 min ago
Maintenance Manager
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Battle Creek, MI
…exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you…
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CT
Sr. Manager of Process Technology
Coreshell Technologies
San Leandro, CA
- $160,000 to $180,000 USD / year
We are seeking an experienced and results-driven Senior Manager of Process Technology, to lead our battery manufacturing process engineering organization. This role will be responsible for…
Added 1 min ago
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Personal Trainer
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San Jose, CA
- $23.5 to $35.5 USD / hour
California State University (CSU) Learning and Development
Added 2 mins ago
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…knowledge, and build confidence in your new skills. And the learning doesn’t stop once you’re up and running. As you advance, you’ll have access to continued development in leadership,…
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Remote, United States
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Phoenix, AZ
Supervise the Operations Manager and Director of Global Custom Program Operations, connecting program development with global delivery.
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…deliver insights and recommendations that influence product development, market positioning, and long-term…
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Children's Behavioral Health Case Manager
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Bear, DE · New Castle, DE · Newark, DE · Wilmington, DE · Kirkwood, DE · Newport, DE · Marshallton, DE
- $20.67 USD / hour
Access to Pryor Online Learning for free online personal development classes.
Added 4 mins ago
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Family Based Therapist
Merakey
Wilmington, DE · Coatesville, PA · West Chester, PA · Kennett Square, PA · Avondale, PA · Chadds Ford, PA · Malvern, PA
- $32.15 USD / hour
Access to Pryor Online Learning for free online personal development classes.
Added 4 mins ago
Revenue Operations Manager
AfterShip
TX
As Revenue Operations Manager you will own the operational backbone that keeps our Sales, Customer Success, and Partnerships teams forecasting accurately, moving fast, and working out of…
Added 5 mins ago
2026 Leadership Development Program - Automotive
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Lake City, GA · Lithia Springs, GA · Norcross, GA
…hands-on exposure to branch operations as part of our Leadership Development Program (“LDP”). LDP is an eight (8) week program offering hands-on experience working in an industrial retail…
Added 5 mins ago
Registered Nurse Manager ED
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Wichita, KS
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Added 6 mins ago
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Assistant Dental Office Manager
TX-SCD DENTAL, P.C.
Tomball, TX
- $20 to $23 USD / hour
…career. When you join our team as an Assistant Dental Office Manager, which at Aspen Dental we call an Operations Lead, you will have the opportunity to give back to communities and…
Added 6 mins ago
Assurance Senior Associate - Financial Services
YHB Brand
Winchester, VA · Ashburn, VA · Owings Mills, MD · Richmond, VA
Continuous Learning & Professional Development
Added 6 mins ago
Assurance Senior Associate - Commercial
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Continuous Learning & Professional Development
Added 7 mins ago
Studio Lead - Hickory Flat
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Partner with the General Manager and studio team to achieve membership, retention, utilization, and revenue goals.
Added 7 mins ago
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Outbound Supervisor, International
DSV
Canal Winchester, OH
- $70,000 to $80,000 USD / year
…and resolving problems. Under the direction of the Operations Manager or Distribution Center Manager, the Supervisor is responsible for supervising the receiving, warehousing and shipping…
Added 7 mins ago
Project and Data Manager
Texas A&M Agrilife Research
College Station, TX
The Project & Data Manager, under supervision of Dr. Heidi Vanden Brink, coordinates the day-to-day implementation of a large, federally-funded multi-state, community-engaged project in the…

VitalSource Technologies

Knowledge Systems Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

VitalSource®, is hiring a Knowledge Systems Manager to contribute to our Customer Operations team.

Behind every course VitalSource powers sits a large body of operational knowledge: how our products work, how our partners use them, and how our teams solve problems every day. Today that knowledge is extensive, largely accurate, and largely ungoverned.

We are hiring a Knowledge Systems Manager to own the knowledge management practice for Customer Success Operations to change that. You will establish the governance and standards that make knowledge trustworthy, close the coverage gaps that slow case resolution today, and design the knowledge layer our AI tooling depends on, defining how content must be structured for AI-assisted search and retrieval to return accurate answers.

VitalSource is a mission-driven company that delivers affordable, impactful learning to anyone, anywhere.

Key Responsibilities:

Own the knowledge management roadmap and operating model for Customer Success Operations, including governance structure, domain ownership, review cadence, and content quality standards.
Achieve and sustain knowledge coverage across support case types, sequencing content development by demand signal and case volume against the seasonal support cycle.
Structure the knowledge corpus for AI-assisted search and retrieval-augmented generation (RAG), including the taxonomy, metadata, article standards, and controlled vocabulary required for accurate retrieval.
Coordinate the design and delivery of AI-assisted tooling for knowledge creation, gap detection, and contextual retrieval, recommending requirements and priorities and supporting rollout.
Design and operate the quality framework for AI-surfaced knowledge, defining how answer accuracy and grounding in source content are evaluated; routing failures back into content remediation.
Establish content lifecycle policy and the classification standards that govern which content enters AI retrieval and which may be surfaced externally.
Apply Knowledge-Centered Service (KCS) practices and build sustainable authoring capacity across Support and Enablement.
Measure and report knowledge performance, including coverage, retrieval quality, first contact closure, case deflection, and content health, and direct content investment against the results.
Oversee contracted knowledge operations resources, setting priorities, quality expectations, and delivery milestones.

Required Qualifications:

5+ years in knowledge management, content strategy, or documentation practice, including at least 3 years supporting a customer support or service operations function.
Demonstrated ownership of a knowledge program end to end, including governance design, taxonomy development, and measurable adoption outcomes.
Working command of Knowledge-Centered Service (KCS) or a comparable methodology, with practical experience embedding it into a live support organization.
Experience working within CRM and ticketing platforms such as Salesforce, Jira, or Zendesk, using case and request data to identify knowledge demand.
Demonstrated experience preparing or governing content for AI-assisted retrieval, and working fluency with the tooling that supports it, including connectors, knowledge sources, and the content best practices that make AI output reliable.
Ability to establish governance and enforce standards across teams through influence, and to bring order to a large, unstructured content base.

Preferred Skills:

Professional certification in knowledge management, such as KCS v6 Practices or Principles, or Certified Knowledge Manager.
Experience leading an AI-assisted knowledge or content initiative end to end, from proof of concept through production rollout.
Experience building and maintaining dashboards and recurring reporting, such as Looker or comparable.
Experience directing distributed or contractor-based contributors in a delivery-oriented environment.
Bachelor's degree in Library and Information Science, Communications, Education, Business, or a related field.

Salary Range: 91,000-96,500

What We Offer:

Culture: Collaborative, Inclusive, and Mission-driven
More in your pocket: Competitive base salary and a strong variable component
We take care of all aspects of our people: Generous, well-rounded benefits such as Medical, Vision, Dental, Life, Disability, Critical Illness, Accident, FSA, HSA, ID Protection, Pet and Legal Insurance
Retirement: 401K match up to 5%
We support our families: 12 weeks of paid parental leave
Continued education: Use our tuition reimbursement program
The Importance of Balance: start at 4 weeks’ vacation, 12 sick days, 11 company holidays, and 3 personal days
Flexibility: flexible work schedules and remote capabilities (by team) - feel free to skip the commute and hit your deadlines from home
Casual Dress: be as comfortable at work as you are in your own living room
Wellness: lots of opportunities for fitness challenges and rewards

Who We Are:

VitalSource is the leading education technology solutions provider committed to helping partners create, deliver, and distribute affordable, accessible, and impactful learning experiences worldwide. As a recognized innovator in the digital course materials market, VitalSource is best known for partnering with more than 1,000 publishers and resellers to deliver extraordinary learning experiences to millions of active users globally - and today we’re also powering new, cutting-edge technologies designed to optimize teaching and learning for maximum results. Learn more at https://vitalsource.com and follow us on Twitter, LinkedIn, and Instagram. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

EEO/AA Employer/Vet/Disabled
We participate in EVerify.
EEO Poster in English
EEO Poster in Spanish

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Skills

Documentation
Customer service
Salesforce
Jira
Zendesk
Reporting
Looker

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