Jobs in the United States

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Temporary Project Manager
BCD
United States
- $40 USD / hour
Ready to take the lead in crafting unforgettable events? As our Event Logistics Manager, you'll be the driving force behind seamless meetings, conferences, and conventions! From building…
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Operations Lead in Training - Sahuarita
Mister Car Wash
Sahuarita, AZ
Now’s your chance to grow with us. Our Manager in Training (MIT) position is the launchpad for a rewarding leadership career - where your potential meets our momentum.
Added 1 min ago
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Registered Nurse (RN) - Neuro Labor Pool
Riverside Hospital, Inc.
Newport News, VA
- $36.5 to $50.23 USD / hour
Works under the supervision of the Nurse Manager and the Director and is responsible for the assessment, planning, implementing, and evaluating the total nursing care of assigned patients.…
Added 1 min ago
Manager Memory & Cognitive Disorders Program: Memory & Cognitive Disorders
Hoag
Newport Beach, CA
The Manager of the Memory and Cognitive Disorders Program provides operational, clinical, and administrative leadership for the program, overseeing patient care services, staff performance…
Added 1 min ago
Food Service - Associate
SSA Group
Springfield, MO
Reports to: Food Service Supervisor (if applicable) and/or Food Service Operations Manager(s)
Added 1 min ago
Food Service - Food Service Cook
SSA Group
Venice, FL
Reports to: Kitchen Manager(s), Sous Chef(s) and Executive Chef
Added 1 min ago
Scheduler - Medicare Home Health
Pinnacle Home Care
Remote, United States
…full-time standards and PRN clinician requirements to the Clinical…
Added 1 min ago
Branch Coordinator - Villages
Pinnacle Home Care
The Villages, FL
Resolve non-clinical calls and requests within the role’s scope; promptly refer all clinical concerns to the appropriate Clinical Manager (CM).
Added 1 min ago
Branch Coordinator - Pinellas
Pinnacle Home Care
Oldsmar, FL
Resolve non-clinical calls and requests within the role’s scope; promptly refer all clinical concerns to the appropriate Clinical Manager (CM).
Added 1 min ago
Vaccines Account Manager - Raleigh, NC
GSK
Raleigh, NC
The Vaccine Account Manager (VAM) is pivotal in owning the B2B customer relationship in the largest and most complex healthcare delivery networks (e.g. Health systems/HSs, State CDC…
Added 1 min ago
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Senior Director Scientific Digital and AI Products
GSK
Collegeville, PA
- $232,650 to $387,750 USD / year
…GxP-regulated environment, with demonstrated experience managing senior/manager-level direct…
Added 1 min ago
Manager, eCommerce Operations
GSK
Philadelphia, PA
The Manager, eCommerce Operations plays a critical role in ensuring access to the US vaccine portfolio in addition to customer contract information on behalf of US HCPs (Healthcare…
Added 1 min ago
Rental Branch Manager
Fabick Cat
Columbia, MO
Directs all activities of a single store location and is responsible for P&L.; In coordination with the Division Manager, establishes sales and profitability goals, manages proper fleet…
Added 2 mins ago
CV
Job Coach
Central Valley Training Center
Visalia, CA
- $24.15 USD / hour
Thoroughly and accurately complete program paperwork.
Added 2 mins ago
Senior Food & Beverage Manager
SOUTHALL FARM & INN
Franklin, TN
The Senior Food & Beverage Manager is responsible for upholding the highest standards of luxury hospitality, with a particular focus on Forbes level service excellence. This role will…
Added 3 mins ago
Inside Property Adjuster - In Office / Hybrid - Denver, CO
Allstate Insurance Co.
United States
· The training program is designed to help you build a claims foundation and understand the systems and processes in your day-to-day work.
Added 3 mins ago
Inside Property Adjuster - Remote Trainee (MST/PST)
Allstate Insurance Co.
Remote, United States
· The training program is designed to help you build a claims foundation and understand the systems and processes in your day-to-day work.
Added 3 mins ago
AI
Inside Property Inside Adjuster Trainee - In-office Scottsdale, AZ
Allstate Insurance Co.
United States
- $24 to $28.85 USD / hour
The training program is designed to help you build a claims foundation and understand the systems and processes in your day-to-day work.
Added 3 mins ago
Asphalt Paving Superintendent
CRH
Tampa, FL
…complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your…
Added 3 mins ago
Senior Growth Manager, Web Experience & CRO
Rhythm Energy
Remote, United States
Build and execute a structured CRO program, including hypothesis development, A/B testing, measurement, and iteration.
Added 3 mins ago
Manager, Facilities, Real Estate & Capital Projects
AllCare Georgia
Metro Atlanta / Hybrid, GA
Build and run a preventive maintenance program for HVAC, electrical, plumbing, life-safety and other building systems.
Added 4 mins ago
AVP, Dealer Relationship Manager – Pensacola, FL
F8F Santander Bank N.A.
Remote, United States
The Dealer Relationship Manager (DRM) is the front-line sales representative responsible for building and maintaining strong partnerships with franchised and independent auto dealerships in…
Added 4 mins ago
AVP, Dealer Relationship Manager – Mobile, AL
F8F Santander Bank N.A.
Remote, United States
The Dealer Relationship Manager (DRM) is the front-line sales representative responsible for building and maintaining strong partnerships with franchised and independent auto dealerships in…
Added 4 mins ago
Deputy Program Manager
LinTech Global
Fort Belvoir, VA
Dexian Government Solutions is recruiting for a Deputy Program Manager to support our proposal effort for the of Financial and Resource Analysis/Management and Execution support services…
Added 4 mins ago
Bartender
Schulte Companies
Wallingford, CT
The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only…

VitalSource Technologies

Knowledge Systems Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

VitalSource®, is hiring a Knowledge Systems Manager to contribute to our Customer Operations team.

Behind every course VitalSource powers sits a large body of operational knowledge: how our products work, how our partners use them, and how our teams solve problems every day. Today that knowledge is extensive, largely accurate, and largely ungoverned.

We are hiring a Knowledge Systems Manager to own the knowledge management practice for Customer Success Operations to change that. You will establish the governance and standards that make knowledge trustworthy, close the coverage gaps that slow case resolution today, and design the knowledge layer our AI tooling depends on, defining how content must be structured for AI-assisted search and retrieval to return accurate answers.

VitalSource is a mission-driven company that delivers affordable, impactful learning to anyone, anywhere.

Key Responsibilities:

Own the knowledge management roadmap and operating model for Customer Success Operations, including governance structure, domain ownership, review cadence, and content quality standards.
Achieve and sustain knowledge coverage across support case types, sequencing content development by demand signal and case volume against the seasonal support cycle.
Structure the knowledge corpus for AI-assisted search and retrieval-augmented generation (RAG), including the taxonomy, metadata, article standards, and controlled vocabulary required for accurate retrieval.
Coordinate the design and delivery of AI-assisted tooling for knowledge creation, gap detection, and contextual retrieval, recommending requirements and priorities and supporting rollout.
Design and operate the quality framework for AI-surfaced knowledge, defining how answer accuracy and grounding in source content are evaluated; routing failures back into content remediation.
Establish content lifecycle policy and the classification standards that govern which content enters AI retrieval and which may be surfaced externally.
Apply Knowledge-Centered Service (KCS) practices and build sustainable authoring capacity across Support and Enablement.
Measure and report knowledge performance, including coverage, retrieval quality, first contact closure, case deflection, and content health, and direct content investment against the results.
Oversee contracted knowledge operations resources, setting priorities, quality expectations, and delivery milestones.

Required Qualifications:

5+ years in knowledge management, content strategy, or documentation practice, including at least 3 years supporting a customer support or service operations function.
Demonstrated ownership of a knowledge program end to end, including governance design, taxonomy development, and measurable adoption outcomes.
Working command of Knowledge-Centered Service (KCS) or a comparable methodology, with practical experience embedding it into a live support organization.
Experience working within CRM and ticketing platforms such as Salesforce, Jira, or Zendesk, using case and request data to identify knowledge demand.
Demonstrated experience preparing or governing content for AI-assisted retrieval, and working fluency with the tooling that supports it, including connectors, knowledge sources, and the content best practices that make AI output reliable.
Ability to establish governance and enforce standards across teams through influence, and to bring order to a large, unstructured content base.

Preferred Skills:

Professional certification in knowledge management, such as KCS v6 Practices or Principles, or Certified Knowledge Manager.
Experience leading an AI-assisted knowledge or content initiative end to end, from proof of concept through production rollout.
Experience building and maintaining dashboards and recurring reporting, such as Looker or comparable.
Experience directing distributed or contractor-based contributors in a delivery-oriented environment.
Bachelor's degree in Library and Information Science, Communications, Education, Business, or a related field.

Salary Range: 91,000-96,500

What We Offer:

Culture: Collaborative, Inclusive, and Mission-driven
More in your pocket: Competitive base salary and a strong variable component
We take care of all aspects of our people: Generous, well-rounded benefits such as Medical, Vision, Dental, Life, Disability, Critical Illness, Accident, FSA, HSA, ID Protection, Pet and Legal Insurance
Retirement: 401K match up to 5%
We support our families: 12 weeks of paid parental leave
Continued education: Use our tuition reimbursement program
The Importance of Balance: start at 4 weeks’ vacation, 12 sick days, 11 company holidays, and 3 personal days
Flexibility: flexible work schedules and remote capabilities (by team) - feel free to skip the commute and hit your deadlines from home
Casual Dress: be as comfortable at work as you are in your own living room
Wellness: lots of opportunities for fitness challenges and rewards

Who We Are:

VitalSource is the leading education technology solutions provider committed to helping partners create, deliver, and distribute affordable, accessible, and impactful learning experiences worldwide. As a recognized innovator in the digital course materials market, VitalSource is best known for partnering with more than 1,000 publishers and resellers to deliver extraordinary learning experiences to millions of active users globally - and today we’re also powering new, cutting-edge technologies designed to optimize teaching and learning for maximum results. Learn more at https://vitalsource.com and follow us on Twitter, LinkedIn, and Instagram. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

EEO/AA Employer/Vet/Disabled
We participate in EVerify.
EEO Poster in English
EEO Poster in Spanish

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Skills

Documentation
Customer service
Salesforce
Jira
Zendesk
Reporting
Looker

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