Jobs in the United States

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EF
Grants Manager
El Futuro
Durham, NC
- From $70,000 USD / year
El Futuro is currently hiring a full-time Grants Manager to lead the workflow, systems, coordination, and day-to-day execution of El Futuro’s institutional funding program. This role…
Added 1 min ago
Vaccines Account Manager - Raleigh, NC
GSK
Raleigh, NC
The Vaccine Account Manager (VAM) is pivotal in owning the B2B customer relationship in the largest and most complex healthcare delivery networks (e.g. Health systems/HSs, State CDC…
Added 1 min ago
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Senior Director Scientific Digital and AI Products
GSK
Collegeville, PA
- $232,650 to $387,750 USD / year
…GxP-regulated environment, with demonstrated experience managing senior/manager-level direct…
Added 1 min ago
Manager, eCommerce Operations
GSK
Philadelphia, PA
The Manager, eCommerce Operations plays a critical role in ensuring access to the US vaccine portfolio in addition to customer contract information on behalf of US HCPs (Healthcare…
Added 3 mins ago
Senior Growth Manager, Web Experience & CRO
Rhythm Energy
Remote, United States
Build and execute a structured CRO program, including hypothesis development, A/B testing, measurement, and iteration.
Added 3 mins ago
Engineering Product Manager
Cisco Systems, Inc.
San Francisco, CA
As a Product Manager for Network Platform, you will collaborate with networking leadership and product teams across Cisco to shape the unified user experience of Cisco Networking as part of…
Added 3 mins ago
AVP, Dealer Relationship Manager – Pensacola, FL
F8F Santander Bank N.A.
Remote, United States
Provide ongoing education to dealerships on finance program guidelines, underwriting policies, digital tools, and other platforms.
Added 3 mins ago
AVP, Dealer Relationship Manager – Mobile, AL
F8F Santander Bank N.A.
Remote, United States
Provide ongoing education to dealerships on finance program guidelines, underwriting policies, digital tools, and other platforms.
Added 4 mins ago
Neurodiagnostic Technician Training Program - Paid Training and Guaranteed Employment
UPMC - Pittsburgh Medical Center
Pittsburgh, PA
Specifically, the Student Neurodiagnostic Training Program will teach the students how to perform EEG procedures to established guidelines, assess conditions and abnormalities affecting the…
Added 4 mins ago
Store Floor Lead, FT (Sur La Table)
CSC Generation
Ann Arbor, MI
With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table –…
Added 4 mins ago
Store Floor Lead (Sur La Table)
CSC Generation
Ann Arbor, MI
With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table –…
Added 4 mins ago
Assistant Store Manager (Sur La Table)
CSC Generation
Ann Arbor, MI
With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table –…
Added 6 mins ago
Mammography/X-Ray Technologist
Central Health
Austin, TX
The Mammography/X-Ray Technologist performs screening and diagnostic mammography, including digital breasttomosynthesis (DBT), and general radiographic (x-ray) procedures in accordance with…
Added 9 mins ago
E
Manager State and Local Tax Indirect Taxes
Emerson
St Louis, MO · St. Louis, MO · Eden Prairie, MN
- $112,200 to $163,000 USD / year
If you are a Manager, State and Local Tax – Indirect Taxes professional looking for an opportunity to grow your career, this role offers the chance to lead critical compliance activities…
Added 9 mins ago
Warehouse Manager
Emerson
Reno, NV
Are you a Warehouse Manager with a focus on achieving goals, interested in leading a diverse team? This person will be building our internal inventory flow from receiving to shipping,…
Added 9 mins ago
SLED Account Manager
HP
Spring, TX
Added 10 mins ago
Knowledge Systems Manager
VitalSource Technologies
Remote, United States
VitalSource®, is hiring a Knowledge Systems Manager to contribute to our Customer Operations team.
Added 12 mins ago
Project Controls Specialist - Document - 90414045 - New York
Amtrak
New York, NY
Assist in digital archiving of final project documents from Procore into Amtrak’s cloud storage system, Aurigo Masterworks EPPM.
Added 13 mins ago
Program Manager, Value Delivery
Sunbelt Rentals, Inc.
Fort Mill, SC
Deliver software, platform, and non-digital initiatives using Sunbelt’s operating model across Agile, Hybrid, and Waterfall lifecycles.
Added 14 mins ago
Predoctoral Research Associate (Summer 2027), Division of Research and Faculty Development
Harvard University
Boston, MA
…shaping beliefs, industrial organization and the market design of digital platforms, media economics and economics of digital platforms, emerging financial technologies and alternative…
Added 17 mins ago
Sr Crew Manager, Inflight
United States
Project Manager for new hire program and/or other ad hoc projects as assigned.
Added 18 mins ago
National Field Service & Authorized Network Manager
Black & Decker (U.S.) Inc.
Remote, United States
National Field Service & Authorized Network Manager - Remote
Added 18 mins ago
Technology Rotation Program
CAR CarMax Auto Superstores, Inc.
United States
At CarMax, we are industry disruptors. At the heart of our innovation is new digital products. Working on many different aspects of customer experience, our engineers research and discover…
Added 20 mins ago
SC
Apartment Maintenance Technician
Seldin Company
Omaha, NE
- Up to $28 USD / hour
…carrying case also included, 25’ Tape Measure, Voltage Detector, Digital Multimeter, 10” Straight-Jaw Pliers, Long Nose Pliers, 13-in-1 Screwdriver and Klein Tools Moisture Reader . *Terms…
Added 20 mins ago
Marketing Business Manager - Marketing
Christie's Inc Company
NY
Work closely with Digital Product and CTG teams to identify tools (including project management and AI) to streamline efficiency within the New York marketing team. Develop an understanding…

VitalSource Technologies

Knowledge Systems Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

VitalSource®, is hiring a Knowledge Systems Manager to contribute to our Customer Operations team.

Behind every course VitalSource powers sits a large body of operational knowledge: how our products work, how our partners use them, and how our teams solve problems every day. Today that knowledge is extensive, largely accurate, and largely ungoverned.

We are hiring a Knowledge Systems Manager to own the knowledge management practice for Customer Success Operations to change that. You will establish the governance and standards that make knowledge trustworthy, close the coverage gaps that slow case resolution today, and design the knowledge layer our AI tooling depends on, defining how content must be structured for AI-assisted search and retrieval to return accurate answers.

VitalSource is a mission-driven company that delivers affordable, impactful learning to anyone, anywhere.

Key Responsibilities:

Own the knowledge management roadmap and operating model for Customer Success Operations, including governance structure, domain ownership, review cadence, and content quality standards.
Achieve and sustain knowledge coverage across support case types, sequencing content development by demand signal and case volume against the seasonal support cycle.
Structure the knowledge corpus for AI-assisted search and retrieval-augmented generation (RAG), including the taxonomy, metadata, article standards, and controlled vocabulary required for accurate retrieval.
Coordinate the design and delivery of AI-assisted tooling for knowledge creation, gap detection, and contextual retrieval, recommending requirements and priorities and supporting rollout.
Design and operate the quality framework for AI-surfaced knowledge, defining how answer accuracy and grounding in source content are evaluated; routing failures back into content remediation.
Establish content lifecycle policy and the classification standards that govern which content enters AI retrieval and which may be surfaced externally.
Apply Knowledge-Centered Service (KCS) practices and build sustainable authoring capacity across Support and Enablement.
Measure and report knowledge performance, including coverage, retrieval quality, first contact closure, case deflection, and content health, and direct content investment against the results.
Oversee contracted knowledge operations resources, setting priorities, quality expectations, and delivery milestones.

Required Qualifications:

5+ years in knowledge management, content strategy, or documentation practice, including at least 3 years supporting a customer support or service operations function.
Demonstrated ownership of a knowledge program end to end, including governance design, taxonomy development, and measurable adoption outcomes.
Working command of Knowledge-Centered Service (KCS) or a comparable methodology, with practical experience embedding it into a live support organization.
Experience working within CRM and ticketing platforms such as Salesforce, Jira, or Zendesk, using case and request data to identify knowledge demand.
Demonstrated experience preparing or governing content for AI-assisted retrieval, and working fluency with the tooling that supports it, including connectors, knowledge sources, and the content best practices that make AI output reliable.
Ability to establish governance and enforce standards across teams through influence, and to bring order to a large, unstructured content base.

Preferred Skills:

Professional certification in knowledge management, such as KCS v6 Practices or Principles, or Certified Knowledge Manager.
Experience leading an AI-assisted knowledge or content initiative end to end, from proof of concept through production rollout.
Experience building and maintaining dashboards and recurring reporting, such as Looker or comparable.
Experience directing distributed or contractor-based contributors in a delivery-oriented environment.
Bachelor's degree in Library and Information Science, Communications, Education, Business, or a related field.

Salary Range: 91,000-96,500

What We Offer:

Culture: Collaborative, Inclusive, and Mission-driven
More in your pocket: Competitive base salary and a strong variable component
We take care of all aspects of our people: Generous, well-rounded benefits such as Medical, Vision, Dental, Life, Disability, Critical Illness, Accident, FSA, HSA, ID Protection, Pet and Legal Insurance
Retirement: 401K match up to 5%
We support our families: 12 weeks of paid parental leave
Continued education: Use our tuition reimbursement program
The Importance of Balance: start at 4 weeks’ vacation, 12 sick days, 11 company holidays, and 3 personal days
Flexibility: flexible work schedules and remote capabilities (by team) - feel free to skip the commute and hit your deadlines from home
Casual Dress: be as comfortable at work as you are in your own living room
Wellness: lots of opportunities for fitness challenges and rewards

Who We Are:

VitalSource is the leading education technology solutions provider committed to helping partners create, deliver, and distribute affordable, accessible, and impactful learning experiences worldwide. As a recognized innovator in the digital course materials market, VitalSource is best known for partnering with more than 1,000 publishers and resellers to deliver extraordinary learning experiences to millions of active users globally - and today we’re also powering new, cutting-edge technologies designed to optimize teaching and learning for maximum results. Learn more at https://vitalsource.com and follow us on Twitter, LinkedIn, and Instagram. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

EEO/AA Employer/Vet/Disabled
We participate in EVerify.
EEO Poster in English
EEO Poster in Spanish

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Skills

Documentation
Customer service
Salesforce
Jira
Zendesk
Reporting
Looker

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