Jobs in the United States

25+ jobs

Save this search

Added just now
DH
Hotel Maintenance Supervisor
DelMonte Hotel Group
Webster, NY
- $20 USD / hour
…work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group…
Added just now
Assistant Manager - Barton Creek
Old Navy
Austin, TX
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all…
Added just now
Assistant Manager - Indiana Premium
Banana Republic
Edinburgh, IN
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all…
Added just now
Assistant Manager - Alexandria Commons
Old Navy
Alexandria, LA
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all…
Added just now
Project Manager - Medicaid
Highmark Inc
Working at Home, PA · Working at Home, MD · Working at Home, WA · Working at Home, LA · Working at Home, KY · Working at Home, KS · Working at Home, IN · Working at Home, IL · Working at Home, IA · Working at Home, FL · Working at Home, CO · Working at Home, CA · Working at Home, DE · Working at Home, AR · Working at Home, AZ · Working at Home, AL · Working at Home, AK · Working at Home, NV · Working at Home, VT · Working at Home, ID · Working at Home, OK · Working at Home, HI · Working at Home, MS · Working at Home, UT · Working at Home, NH · Working at Home, NM · Working at Home, WY · Working at Home, ND · Working at Home, RI · Working at Home, MT · Working at Home, TX · Working at Home, OH · Working at Home, NJ · Working at Home, OR · Working at Home, MO · Working at Home, VA · Working at Home, NE · Working at Home, MN · Working at Home, MI · Working at Home, WI · Working at Home, NY · Working at Home, ME
The Project Manager is responsible for driving organization-wide project execution, audit readiness, and strategic compliance initiatives for complex health plan accreditation and…
Added just now
SP
Floater/Commercial Cleaner - Baltimore City/Perryhall/Towson
ServiceMaster Professional Building Maintenance by Makadia
Laurel, MD
- $16 USD / hour
Career Growth Opportunities: We’re committed to your professional development and long-term success.
Added just now
S
Senior Product Manager – Prediction Markets & US Sports Data
Sportradar
New York, NY
- Up to $165,500 USD / year
We are looking for a Senior Product Manager – Prediction Markets & US Sports Data to join Sportradar’s Live Data Unit in the United States.
Added just now
Senior Product Manager – Prediction Markets & US Sports Data
Sportradar
Las Vegas, NV
We are looking for a Senior Product Manager – Prediction Markets & US Sports Data to join Sportradar’s Live Data Unit in the United States.
Added just now
Engineering Manager, Data Platform
Alloy
NY
…accelerates onboarding, stops fraud, and scales compliance across the customer lifecycle so financial organizations can grow without limits. More than 900 of the world's leading financial…
Added just now
EAP Client Service Supervisor
Central Office
United States
…and service needs. The Supervisor partners with the Business Development and Client Services Manager to support retention, service quality, staff development, and consistent follow through…
Added just now
B
Temporary Project Manager
BCD
United States
- $40 USD / hour
Ready to take the lead in crafting unforgettable events? As our Event Logistics Manager, you'll be the driving force behind seamless meetings, conferences, and conventions! From building…
Added 1 min ago
Operations Lead in Training - Sahuarita
Mister Car Wash
Sahuarita, AZ
Retail Manager, Store Manager, Assistant Store Manager, General Manager, Operations Manager, Branch Manager, Shift Leader, Shift Supervisor, Team Leader, Team Lead, Department Manager,…
Added 1 min ago
Maintenance Manager
Dieomatic Incorporated
Battle Creek, MI
…exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you…
Added 1 min ago
CT
Sr. Manager of Process Technology
Coreshell Technologies
San Leandro, CA
- $160,000 to $180,000 USD / year
We are seeking an experienced and results-driven Senior Manager of Process Technology, to lead our battery manufacturing process engineering organization. This role will be responsible for…
Added 1 min ago
SS
Personal Trainer
SJSU Student Union
San Jose, CA
- $23.5 to $35.5 USD / hour
The Student Union, Inc. of San Jose State University supports the development, growth, and well-being of students and the campus community by providing diverse programs, desired services,…
Added 1 min ago
PEP BOYS – Automotive Assistant & Service Managers
Mavis Tire Supply
Lancaster, CA
As a Service Manager, you'll combine automotive knowledge, customer service, and sales skills to help customers make informed decisions about their vehicles while keeping the service…
Added 1 min ago
PEP BOYS – Automotive Assistant & Service Managers
Mavis Tire Supply
Lakewood, CA
As a Service Manager, you'll combine automotive knowledge, customer service, and sales skills to help customers make informed decisions about their vehicles while keeping the service…
Added 1 min ago
PEP BOYS – Automotive Assistant & Service Managers
Mavis Tire Supply
Lake Forest, CA
As a Service Manager, you'll combine automotive knowledge, customer service, and sales skills to help customers make informed decisions about their vehicles while keeping the service…
Added 1 min ago
PEP BOYS – Automotive Assistant & Service Managers
Mavis Tire Supply
La Mirada, CA
As a Service Manager, you'll combine automotive knowledge, customer service, and sales skills to help customers make informed decisions about their vehicles while keeping the service…
Added 1 min ago
PEP BOYS – Automotive Assistant & Service Managers
Mavis Tire Supply
Inglewood, CA
As a Service Manager, you'll combine automotive knowledge, customer service, and sales skills to help customers make informed decisions about their vehicles while keeping the service…
Added 1 min ago
PEP BOYS – Automotive Assistant & Service Managers
Mavis Tire Supply
Huntington Park, CA
As a Service Manager, you'll combine automotive knowledge, customer service, and sales skills to help customers make informed decisions about their vehicles while keeping the service…
Added 1 min ago
PEP BOYS – Automotive Assistant & Service Managers
Mavis Tire Supply
Huntington Beach, CA
As a Service Manager, you'll combine automotive knowledge, customer service, and sales skills to help customers make informed decisions about their vehicles while keeping the service…
Added 1 min ago
Vaccines Account Manager - Raleigh, NC
GSK
Raleigh, NC
The Vaccine Account Manager (VAM) is pivotal in owning the B2B customer relationship in the largest and most complex healthcare delivery networks (e.g. Health systems/HSs, State CDC…
Added 1 min ago
Business Development Representative
Recorded Future
Boston, MA · Somerville, MA
As a Business Development Representative you’ll act as part of the sales team interfacing closely with marketing to develop new sales opportunities. The ideal candidate should be eager to…
Added 1 min ago
Manager, eCommerce Operations
GSK
Philadelphia, PA
The Manager, eCommerce Operations plays a critical role in ensuring access to the US vaccine portfolio in addition to customer contract information on behalf of US HCPs (Healthcare…

VitalSource Technologies

Knowledge Systems Manager

Remote, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

VitalSource®, is hiring a Knowledge Systems Manager to contribute to our Customer Operations team.

Behind every course VitalSource powers sits a large body of operational knowledge: how our products work, how our partners use them, and how our teams solve problems every day. Today that knowledge is extensive, largely accurate, and largely ungoverned.

We are hiring a Knowledge Systems Manager to own the knowledge management practice for Customer Success Operations to change that. You will establish the governance and standards that make knowledge trustworthy, close the coverage gaps that slow case resolution today, and design the knowledge layer our AI tooling depends on, defining how content must be structured for AI-assisted search and retrieval to return accurate answers.

VitalSource is a mission-driven company that delivers affordable, impactful learning to anyone, anywhere.

Key Responsibilities:

Own the knowledge management roadmap and operating model for Customer Success Operations, including governance structure, domain ownership, review cadence, and content quality standards.
Achieve and sustain knowledge coverage across support case types, sequencing content development by demand signal and case volume against the seasonal support cycle.
Structure the knowledge corpus for AI-assisted search and retrieval-augmented generation (RAG), including the taxonomy, metadata, article standards, and controlled vocabulary required for accurate retrieval.
Coordinate the design and delivery of AI-assisted tooling for knowledge creation, gap detection, and contextual retrieval, recommending requirements and priorities and supporting rollout.
Design and operate the quality framework for AI-surfaced knowledge, defining how answer accuracy and grounding in source content are evaluated; routing failures back into content remediation.
Establish content lifecycle policy and the classification standards that govern which content enters AI retrieval and which may be surfaced externally.
Apply Knowledge-Centered Service (KCS) practices and build sustainable authoring capacity across Support and Enablement.
Measure and report knowledge performance, including coverage, retrieval quality, first contact closure, case deflection, and content health, and direct content investment against the results.
Oversee contracted knowledge operations resources, setting priorities, quality expectations, and delivery milestones.

Required Qualifications:

5+ years in knowledge management, content strategy, or documentation practice, including at least 3 years supporting a customer support or service operations function.
Demonstrated ownership of a knowledge program end to end, including governance design, taxonomy development, and measurable adoption outcomes.
Working command of Knowledge-Centered Service (KCS) or a comparable methodology, with practical experience embedding it into a live support organization.
Experience working within CRM and ticketing platforms such as Salesforce, Jira, or Zendesk, using case and request data to identify knowledge demand.
Demonstrated experience preparing or governing content for AI-assisted retrieval, and working fluency with the tooling that supports it, including connectors, knowledge sources, and the content best practices that make AI output reliable.
Ability to establish governance and enforce standards across teams through influence, and to bring order to a large, unstructured content base.

Preferred Skills:

Professional certification in knowledge management, such as KCS v6 Practices or Principles, or Certified Knowledge Manager.
Experience leading an AI-assisted knowledge or content initiative end to end, from proof of concept through production rollout.
Experience building and maintaining dashboards and recurring reporting, such as Looker or comparable.
Experience directing distributed or contractor-based contributors in a delivery-oriented environment.
Bachelor's degree in Library and Information Science, Communications, Education, Business, or a related field.

Salary Range: 91,000-96,500

What We Offer:

Culture: Collaborative, Inclusive, and Mission-driven
More in your pocket: Competitive base salary and a strong variable component
We take care of all aspects of our people: Generous, well-rounded benefits such as Medical, Vision, Dental, Life, Disability, Critical Illness, Accident, FSA, HSA, ID Protection, Pet and Legal Insurance
Retirement: 401K match up to 5%
We support our families: 12 weeks of paid parental leave
Continued education: Use our tuition reimbursement program
The Importance of Balance: start at 4 weeks’ vacation, 12 sick days, 11 company holidays, and 3 personal days
Flexibility: flexible work schedules and remote capabilities (by team) - feel free to skip the commute and hit your deadlines from home
Casual Dress: be as comfortable at work as you are in your own living room
Wellness: lots of opportunities for fitness challenges and rewards

Who We Are:

VitalSource is the leading education technology solutions provider committed to helping partners create, deliver, and distribute affordable, accessible, and impactful learning experiences worldwide. As a recognized innovator in the digital course materials market, VitalSource is best known for partnering with more than 1,000 publishers and resellers to deliver extraordinary learning experiences to millions of active users globally - and today we’re also powering new, cutting-edge technologies designed to optimize teaching and learning for maximum results. Learn more at https://vitalsource.com and follow us on Twitter, LinkedIn, and Instagram. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

EEO/AA Employer/Vet/Disabled
We participate in EVerify.
EEO Poster in English
EEO Poster in Spanish

Apply About employer

More about this job

Skills

Documentation
Customer service
Salesforce
Jira
Zendesk
Reporting
Looker

Report this job