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Senior Product Manager – Prediction Markets & US Sports Data
Sportradar
New York, NY
- Up to $165,500 USD / year
…markets. You will work closely with engineering, AI, Live Data operations, commercial teams, customers, and partners to turn technical capabilities into reliable, differentiated products…
Added just now
Senior Product Manager – Prediction Markets & US Sports Data
Sportradar
Las Vegas, NV
…markets. You will work closely with engineering, AI, Live Data operations, commercial teams, customers, and partners to turn technical capabilities into reliable, differentiated products…
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Corporate Engagement Account Manager - PEC
Perdoceo Education Corporation
Remote, United States
- $86,700 to $110,000 USD / year
The Corporate Engagement Account Manager will be the face of Colorado Technical University to the external corporate marketplace for CTU’s Education Alliance Center (EAC), and represents…
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Operations Lead in Training - Sahuarita
Mister Car Wash
Sahuarita, AZ
Accelerate your career through Mister's industry-leading Operations Leadership Program-typically completed in about 14 weeks-designed to equip you with the hands-on experience, business…
Added 1 min ago
Food Service - Associate
SSA Group
Springfield, MO
Reports to: Food Service Supervisor (if applicable) and/or Food Service Operations Manager(s)
Added 1 min ago
Food Service - Food Service Cook
SSA Group
Venice, FL
Communicates up to the Restaurant Supervisor and/or Food Operations Manager in regard to any issues seen with daily service or quality.
Added 1 min ago
Branch Coordinator - Villages
Pinnacle Home Care
The Villages, FL
Maintain organized office operations and coordinate administrative needs across regional locations.
Added 1 min ago
Branch Coordinator - Pinellas
Pinnacle Home Care
Oldsmar, FL
Maintain organized office operations and coordinate administrative needs across regional locations.
Added 1 min ago
Manager, eCommerce Operations
GSK
Philadelphia, PA
The Manager, eCommerce Operations plays a critical role in ensuring access to the US vaccine portfolio in addition to customer contract information on behalf of US HCPs (Healthcare…
Added 1 min ago
Rental Branch Manager
Fabick Cat
Columbia, MO
…Wisconsin, and the Upper Peninsula of Michigan. We have been in business for over 100 years and are headquartered in Fenton, Missouri. For more information visit…
Added 2 mins ago
Senior Food & Beverage Manager
SOUTHALL FARM & INN
Franklin, TN
The Senior Food & Beverage Manager is responsible for upholding the highest standards of luxury hospitality, with a particular focus on Forbes level service excellence. This role will…
Added 3 mins ago
Senior Director, Custom Program Development
CULTURAL EXPERIENCES ABROAD LLC
Phoenix, AZ
Supervise the Operations Manager and Director of Global Custom Program Operations, connecting program development with global delivery.
Added 3 mins ago
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Assistant Store Manager - Cary
TESOLIFE US INC
Cary, NC
- $23 USD / hour
Lead on-site operations when the Store Manager is absent and maintain normal store operations.
Added 3 mins ago
Financial Crimes Manager & CFT/AML Officer
FIRST COMMUNITY BANK (SC)
Lexington, SC
· Lead the Bank’s enterprise financial crimes program and ensure compliance with applicable CFT/AML, BSA, USA PATRIOT Act, OFAC, and related financial crimes requirements across all…
Added 3 mins ago
Manager, Facilities, Real Estate & Capital Projects
AllCare Georgia
Metro Atlanta / Hybrid, GA
Build and run a preventive maintenance program for HVAC, electrical, plumbing, life-safety and other building systems.
Added 3 mins ago
AVP, Dealer Relationship Manager – Pensacola, FL
F8F Santander Bank N.A.
Remote, United States
…non-prime customers. Our mission is to help dealers grow their business while making vehicle ownership more accessible to…
Added 3 mins ago
AVP, Dealer Relationship Manager – Mobile, AL
F8F Santander Bank N.A.
Remote, United States
…non-prime customers. Our mission is to help dealers grow their business while making vehicle ownership more accessible to…
Added 4 mins ago
Deputy Program Manager
LinTech Global
Fort Belvoir, VA
Dexian Government Solutions is recruiting for a Deputy Program Manager to support our proposal effort for the of Financial and Resource Analysis/Management and Execution support services…
Added 4 mins ago
Operations Department Leader
Corning
Canton, NY
Establish priorities for the department and works closely with Plant Engineering Manager, Plant Operations Manager, and the HR Manager to ensure the effective utilization of available…
Added 4 mins ago
Store Floor Lead, FT (Sur La Table)
CSC Generation
Ann Arbor, MI
…leadership role, the Store Floor Lead, FT supports the General Manager (GM) or Store Manager (SM) in achieving sales and operational goals. As a key driver of in-store performance, Store…
Added 4 mins ago
Store Floor Lead (Sur La Table)
CSC Generation
Ann Arbor, MI
…this leadership role, the StoreFloor Lead supports the General Manager (GM) or Store Manager (SM) in achieving sales and operational goals. As a key driver of in-store performance, Store…
Added 4 mins ago
Assistant Store Manager (Sur La Table)
CSC Generation
Ann Arbor, MI
· Partners with the General/Store Manager in developing and implementing strategies, including effective merchandising, marketing, and customer engagement, to exceed sales and financial…
Added 4 mins ago
Senior Manager, Information & Research Services
Wilson Elser - Business & Legal Professionals
NY
Wilson Elser is seeking a Senior Manager, Information & Research Services to lead and manage the firm's Library function, overseeing the delivery of high-quality legal and business…
Added 4 mins ago
Branch Manager
Auto Club Of Southern Calif
Downey, CA
Manager makes decisions and solves problems independently to assure member satisfaction and branch success. Manager is required to make decisions involving the individual branch, as well as…
Added 5 mins ago
Environmental Testing Project Manager I - III
Alliance
Charlotte, NC
Support Stack Emissions Testing Operations Managers

VitalSource Technologies

Knowledge Systems Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

VitalSource®, is hiring a Knowledge Systems Manager to contribute to our Customer Operations team.

Behind every course VitalSource powers sits a large body of operational knowledge: how our products work, how our partners use them, and how our teams solve problems every day. Today that knowledge is extensive, largely accurate, and largely ungoverned.

We are hiring a Knowledge Systems Manager to own the knowledge management practice for Customer Success Operations to change that. You will establish the governance and standards that make knowledge trustworthy, close the coverage gaps that slow case resolution today, and design the knowledge layer our AI tooling depends on, defining how content must be structured for AI-assisted search and retrieval to return accurate answers.

VitalSource is a mission-driven company that delivers affordable, impactful learning to anyone, anywhere.

Key Responsibilities:

Own the knowledge management roadmap and operating model for Customer Success Operations, including governance structure, domain ownership, review cadence, and content quality standards.
Achieve and sustain knowledge coverage across support case types, sequencing content development by demand signal and case volume against the seasonal support cycle.
Structure the knowledge corpus for AI-assisted search and retrieval-augmented generation (RAG), including the taxonomy, metadata, article standards, and controlled vocabulary required for accurate retrieval.
Coordinate the design and delivery of AI-assisted tooling for knowledge creation, gap detection, and contextual retrieval, recommending requirements and priorities and supporting rollout.
Design and operate the quality framework for AI-surfaced knowledge, defining how answer accuracy and grounding in source content are evaluated; routing failures back into content remediation.
Establish content lifecycle policy and the classification standards that govern which content enters AI retrieval and which may be surfaced externally.
Apply Knowledge-Centered Service (KCS) practices and build sustainable authoring capacity across Support and Enablement.
Measure and report knowledge performance, including coverage, retrieval quality, first contact closure, case deflection, and content health, and direct content investment against the results.
Oversee contracted knowledge operations resources, setting priorities, quality expectations, and delivery milestones.

Required Qualifications:

5+ years in knowledge management, content strategy, or documentation practice, including at least 3 years supporting a customer support or service operations function.
Demonstrated ownership of a knowledge program end to end, including governance design, taxonomy development, and measurable adoption outcomes.
Working command of Knowledge-Centered Service (KCS) or a comparable methodology, with practical experience embedding it into a live support organization.
Experience working within CRM and ticketing platforms such as Salesforce, Jira, or Zendesk, using case and request data to identify knowledge demand.
Demonstrated experience preparing or governing content for AI-assisted retrieval, and working fluency with the tooling that supports it, including connectors, knowledge sources, and the content best practices that make AI output reliable.
Ability to establish governance and enforce standards across teams through influence, and to bring order to a large, unstructured content base.

Preferred Skills:

Professional certification in knowledge management, such as KCS v6 Practices or Principles, or Certified Knowledge Manager.
Experience leading an AI-assisted knowledge or content initiative end to end, from proof of concept through production rollout.
Experience building and maintaining dashboards and recurring reporting, such as Looker or comparable.
Experience directing distributed or contractor-based contributors in a delivery-oriented environment.
Bachelor's degree in Library and Information Science, Communications, Education, Business, or a related field.

Salary Range: 91,000-96,500

What We Offer:

Culture: Collaborative, Inclusive, and Mission-driven
More in your pocket: Competitive base salary and a strong variable component
We take care of all aspects of our people: Generous, well-rounded benefits such as Medical, Vision, Dental, Life, Disability, Critical Illness, Accident, FSA, HSA, ID Protection, Pet and Legal Insurance
Retirement: 401K match up to 5%
We support our families: 12 weeks of paid parental leave
Continued education: Use our tuition reimbursement program
The Importance of Balance: start at 4 weeks’ vacation, 12 sick days, 11 company holidays, and 3 personal days
Flexibility: flexible work schedules and remote capabilities (by team) - feel free to skip the commute and hit your deadlines from home
Casual Dress: be as comfortable at work as you are in your own living room
Wellness: lots of opportunities for fitness challenges and rewards

Who We Are:

VitalSource is the leading education technology solutions provider committed to helping partners create, deliver, and distribute affordable, accessible, and impactful learning experiences worldwide. As a recognized innovator in the digital course materials market, VitalSource is best known for partnering with more than 1,000 publishers and resellers to deliver extraordinary learning experiences to millions of active users globally - and today we’re also powering new, cutting-edge technologies designed to optimize teaching and learning for maximum results. Learn more at https://vitalsource.com and follow us on Twitter, LinkedIn, and Instagram. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

EEO/AA Employer/Vet/Disabled
We participate in EVerify.
EEO Poster in English
EEO Poster in Spanish

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Skills

Documentation
Customer service
Salesforce
Jira
Zendesk
Reporting
Looker

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