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Visterra Landscape Group

Account Manager

Hopkinton, MA, United States

$60,000 to $80,000 USD / year

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Job details

Pay: $60,000 to $80,000 USD / year
Posting language: English

Original job description

Account Manager 71 South Street Hopkinton, MA 01748

About Us:

Riverside Services, a Visterra partner company, is the leading environmental services provider in New England. Our expert landscaping services extend throughout Greater Boston and Massachusetts, reaching into the picturesque landscapes of Rhode Island and Southern New Hampshire. With a deep understanding of the region’s unique climate and terrain, we bring our passion for creating stunning, sustainable outdoor environments to commercial properties across these diverse areas. Visterra Landscape Group is one of the nation’s largest commercial landscape service providers, growing organically and through strategic investment in well-established landscape service providers with operations spanning 16 states. The company safely delivers expert landscape maintenance, enhancement, construction and installation, sweeping and portering, and snow and ice management services with a reputation for excellence in client service. Visterra has been awarded Lawn and Landscape’s Best Places to Work in Landscaping for the past three consecutive years and is a back-to-back winner of multiple Project Excellence Awards and Safety Recognition Awards by the National Association of Landscape Professionals. With incumbent partner leadership guiding day to-day operations, Visterra continues to grow a team that prioritizes employee safety, wellbeing and dynamic career opportunities.

Pay:

Riverside Services' offers competitive pay commensurate with experience in a similar position. The range for this position is $60,000 to $80,000 annually, but actual compensation will vary depending upon new hire experience and qualifications as well as internal equity.

Role Overview:

The Account Manager oversees the current landscape maintenance, sweeping, and snow removal accounts. The Account Manager will provide superior customer relations to our external clients to succeed in this role. The Account Manager will increase enhancement sales and promote Oberson's additional service lines to our clients. The Account Manager will maintain a partnership with Superintendents to see that Oberson's quality goals are met, the Branch Manager to see that the Oberson's goals of Safety and EBITDA are met, and the Territory Sales Manager to see that the goal of Gross Revenue is met.

Key Responsibilities:

Ensure site and team safety by maintaining a clean, operational vehicle, identifying hazards, and promoting safety awareness in alignment with NALP Safety Award goals.
Serve as the primary point of contact for all assigned client accounts across maintenance, sweeping, ice control, and enhancement services.
Foster strong client relationships by instilling confidence, delivering consistent communication, and ensuring a positive customer experience.
Oversee service delivery by ensuring all contractual obligations and Oberson's quality standards are met; proactively address minor quality concerns.
Drive account renewals by sustaining service excellence, managing expectations, and identifying opportunities to extend client partnerships.
Utilize Aspire and Company Cam to maintain CRM accuracy, create proposals, document site visits, and support operational tracking.
Collaborate with field leadership including Superintendents and subcontractors to support enhancement projects and address service issues.
Generate enhancement sales by identifying site opportunities aligned with client goals and preparing accurate proposals and pricing.
Represent Oberson's professionally by engaging in industry groups and maintaining awareness of market trends impacting customer needs.
Support business development through relationship-building, visibility in the field, and strategic contributions to overall sales initiatives.

Key Performance Indicators (KPIs):

Promote a culture of safety by ensuring full team compliance with the Visterra Safety Program and contributing to the achievement of an NALP Safety Award.
Drive profitability by maintaining at least 95% client retention (measured in dollars) and selling all enhancements at or above a 60% gross margin.
Support top-line growth by achieving a 2025 goal of $500K in enhancement sales across assigned accounts.

Requirements:

1+ years experience in the Landscape industry or a horticulture-related; degree is preferred but not required.
Proficiency in utilizing MS Office; experience utilizing Aspire is preferred.
Valid driver’s license with a clean driving record over the past three years, in compliance with company policy; ability to travel up to 90% of the time.
Working knowledge of maintenance, sweeping, and snow removal equipment and vehicles.
Must be able to pass a background check.
Maintains the physical capability necessary to perform job responsibilities in the field.
Strong analytical and organizational skills with the ability to meet deadlines accurately and consistently.
Demonstrates excellent attendance, punctuality, and a proactive, team-oriented mindset.
Highly responsive to client needs and able to build strong, lasting customer relationships.

Benefits:

Visterra offers a challenging and rewarding working environment where employees are encouraged to develop and grow as professionals. The position also offers an excellent compensation package and a comprehensive suite of benefits.

Paid time off
Health and wellness coverage
401(k) retirement savings plan with a company match

The above description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Jobs in the United States