IT Operations & Solutions Engineer

Full-Time | Roanoke, Virginia | Salary Range: $80k–$110k | Reports to Chief Information Officer

Build Better Systems. Solve Complex Challenges. Make an Impact.

Vistar Eye Center is seeking an experienced, hands-on IT Operations & Solutions Engineer to help shape, strengthen, and advance our technology environment.

This is an opportunity for a technically driven professional who enjoys taking ownership, solving complex problems, and finding better ways to make technology work. Working directly with our Chief Information Officer and established IT team, this individual will play an important role in infrastructure, cybersecurity, technical projects, and solutions that support our continued growth.

What You'll Do

Infrastructure & Technology Operations

• Administer and improve enterprise systems, including Windows Server, Active Directory, Microsoft 365, Entra ID, networking, virtualization, and storage.
• Support cybersecurity, system reliability, backup and recovery, and business continuity initiatives.
• Investigate complex technical issues, identify root causes, and develop effective, lasting solutions.
• Partner with IT colleagues and vendors to resolve challenges and implement system improvements.

Technical Projects & Innovation

• Lead technical projects from initial planning and design through implementation and completion.
• Coordinate project priorities, timelines, resources, and deliverables with the CIO and key stakeholders.
• Identify opportunities for automation, streamlined workflows, and improved technology solutions.
• Monitor project progress, communicate updates, and maintain clear technical documentation.

Qualifications

What We're Looking For

• Significant, progressive experience in enterprise systems administration, infrastructure engineering, or a comparable IT role.
• Strong technical knowledge across Windows infrastructure, networking, identity management, virtualization, backups, and cybersecurity.
• Proven ability to troubleshoot independently, manage technical projects, and balance competing priorities.
• Experience working with technical teams, vendors, and business partners.
• Strong communication, organizational skills, initiative, and follow-through.
• Ability to travel occasionally among Vistar locations.

Additional Experience We'd Love to See

• VMware, Cisco networking, Citrix, and enterprise security platforms.
• Microsoft 365 / Entra ID administration and PowerShell scripting.
• Automation, infrastructure monitoring, and disaster recovery.
• Healthcare, multisite operations, or other mission-critical environments.
• Technical project coordination or peer mentoring.

Formal supervisory or personnel-management experience is not required. We're looking for someone who brings technical expertise, takes initiative, and enjoys owning projects and seeing them through.

The Technology Behind the Opportunity

Vistar Eye Center supports approximately 450 technology users, more than 800 endpoints, and 13 locations, along with specialized ophthalmic diagnostic equipment and the infrastructure that keeps our operations connected.

With 31 providers and continued organizational growth, our IT team plays a critical role in supporting the technology behind our daily operations and patient care.

This position offers direct collaboration with the CIO, exposure to a diverse mix of enterprise and clinical technologies, and the opportunity to influence improvements, take ownership of meaningful projects, and see the results of your work.