Shared Living Service and Support Supervisor

Job Title: Shared Living Service and Support Supervisor

Company: Vista Care

Job Type: Full-time (Non-Exempt)

Work Location: Hybrid (Office, Remote, and Community/Home Visits)

Compensation: $26.00 to $29.00 per hour depending on experience

About the Role

Are you a compassionate, organized human services professional who thrives on empowering individuals with developmental disabilities to live meaningful, self-directed lives?

Vista Care is seeking a Shared Living Service and Support Supervisor to oversee the day-to-day operations and support of our Shared Living Providers (Independent Contractors). Reporting to the Shared Living Area Director, you will serve as the vital link between the individuals we support, their families, case managers, and Shared Living Providers - ensuring safe, compliant, and genuinely person-centered home environments.

Key Responsibilities

Provider Oversight & Quality Assurance

• Conduct regular face-to-face home visits with individuals and Shared Living Providers, completing thorough site documentation for each visit.

• Perform Quality Assurance (QA) audits of Shared Living homes and client records to ensure compliance with Vista Care standards and all local, state, and federal regulations.

• Review provider documentation - including daily progress notes, goals/objectives, Medication Administration Records (MARs), and emergency drills - for accuracy and timeliness.

• Ensure Shared Living Providers maintain current training certifications and meet all contractual obligations; participate in vetting new prospective providers and coordinating respite coverage when needed.

Person-Centered Planning & Advocacy

• Actively participate in person-centered planning meetings, assessments, and service transitions (including completing Temporary Plans of Care alongside case managers).

• Champion dignity of risk, helping individuals balance health and safety needs with personal autonomy and lifestyle preferences.

• Assist providers in coordinating and attending essential healthcare and medical appointments for people supported.

Incident Management & On-Call Support

• Review General Event Reports (GERs) and Incident Reports, complete required regulatory notifications, and oversee thorough follow-up actions.

• Participate in a rotating on-call schedule to provide responsive guidance and crisis support to Shared Living Providers during emergencies.

Communication & Collaboration

• Maintain consistent, positive, and professional communication with individuals supported, Shared Living Providers, parents, guardians, case managers, and regulatory agencies.

• Provide constructive formal and informal coaching and feedback to Shared Living Providers.

Qualifications & Requirements

• Education: Bachelor’s degree in Human Services or a related field preferred (3 years of comparable experience may be considered in lieu of a degree).

• Experience: Minimum of 3 years working in human services (experience supporting adults or children with intellectual/developmental disabilities strongly preferred).

• At least 1 year of supervisory or management experience preferred.

• Prior experience delivering training with a foundational understanding of adult learning principles.

Skills, Licensing & Compliance

• High proficiency with computers, databases, and electronic scheduling systems (maintaining an up-to-date electronic calendar).

• Exceptional time management, self-motivation, interpersonal skills, and sound decision-making under pressure.

• Valid driver’s license with an insurable driving record meeting Vista Care standards.

• Reliable personal vehicle with current personal liability insurance meeting Vista Care policy limits, plus documented routine vehicle maintenance available upon request.

• Satisfactory state and regulatory background check clearances.

Physical & Work Environment Requirements

• Ability to work across office, remote, community, and residential settings, including navigating varying noise levels and potential behavioral or crisis situations.

• Ability to lift/carry up to 50 pounds and assist with two-person or mechanical transfers of individuals weighing up to 250 pounds using proper body mechanics.

• Corrected vision and hearing within normal range (with or without reasonable accommodation) and ability to remain awake, alert, and mobile during shifts.

Benefits & Perks

At Vista Care, we invest in the people who make our mission possible. Full-time team members enjoy a comprehensive benefits package, including:

• Health & Wellness: Comprehensive Medical, Dental, and Vision insurance plans

• Financial Security: 401(k) retirement plan with employer match, plus company-paid Life and Disability insurance

• Paid Time Off: Generous Paid Time Off (PTO) accrual and paid company holidays

• Travel Support: Mileage reimbursement for required community and home visits

• Growth & Support: Paid training, professional development opportunities, and a confidential Employee Assistance Program (EAP)

Equal Employment Opportunity (EEO) Statement

Vista Care is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive, supportive environment for all employees, Shared Living Providers, and the individuals we serve. Vista Care does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other legally protected status under federal, state, or local law. Reasonable accommodations are available upon request for qualified individuals with disabilities throughout the application and employment process.

Ready to make a lasting impact? Submit your application today to join the Vista Care team!