Residential Manager

Job Title: Residential Manager

Company: Vista Care | Department: Operations | Job Type: Full-Time

Location: Fond Du Lac, Wi

Travel: 50%

About the Role

Lead with purpose. As a Residential Manager at Vista Care, you will oversee daily operations, compliance, and team performance across assigned residential programs - keeping the individuals we support at the heart of every decision. Partnering with the Area Director, you will mentor Residential Supervisors and Direct Support Professionals (DSPs) to deliver safe, person-centered care that empowers individuals with disabilities to thrive.

What You’ll Do

• Lead & Develop Teams: Coach, supervise, and evaluate Residential Supervisors and DSPs while driving onboarding, accountability, and retention.

• Champion Quality Care: Oversee Interdisciplinary Service Plans (ISPs), support new resident transitions, and uphold individual and employee rights.

• Ensure Compliance & Safety: Maintain audit-ready records, lead corrective action plans for state and internal surveys (BALC, BQM, HBS, Ligas, OIG, ISSA), and keep homes clean and safe.

• Manage Program Budgets: Oversee balance sheets, grocery expenses, and personal funds for individuals supported in strict compliance with company policy.

• Build Trust & Respond Fast: Act as the primary liaison for families, guardians, and care teams, and provide decisive leadership during emergencies.

What You Bring

• Must-Haves: Age 18+, High School Diploma/GED, valid driver’s license, clean caregiver background check, strong computer skills, and the ability to lift 50+ lbs and assist with resident mobility.

• Schedule & Travel: Flexibility for evenings, nights, weekends, holidays, on-call support, and travel across assigned sites (including occasional out-of-state travel).

• Preferred: Social Services degree (or 5+ years of relevant experience), 3+ years in a supervisory role, 2+ years as a DSP, and CPR or AFH/CBRF (WI) certification.

• Paid Training Provided: CPI and Medication Administration within 30 days; NADSP Frontline Supervisor Training (plus CPI and Med Admin facilitator certifications as applicable) within 6 months.

Vista Care Benefits

• Weekly Pay + DailyPay: Get paid weekly with optional on-demand access to earned wages.

• Health & Wellness: Comprehensive medical, dental, and vision insurance, plus a free, confidential EAP.

• 401(k) Match: Up to a 4% company match - 100% vested from day one.

• Paid Time Off: Generous PTO plus floating holidays after 6 months of service.

• Career Growth: Paid certifications and clear pathways for advancement.

Equal Employment Opportunity

Vista Care is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive environment for all employees, free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.