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Virtasant

Build & Release (CI/CD) Support Engineer

Remote, United States

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Job details

Posting language: English
Posted: Oct 29, 2026

Original job description

Build & Release (CI/CD) Support Engineer Location: Remote | Time Zone: (Canada, Brazil, Chile, Colombia, Mexico) (8AM–5PM Pacific) About Virtasant Virtasant is a global technology services company delivering large-scale cloud, data, and engineering solutions across 130+ countries. We partner with some of the world’s largest organizations to help them build, operate, and scale internal platforms used by tens of thousands of engineers. For this role, you will be supporting one of the most advanced internal developer platforms in the world, powering products used by hundreds of millions of people. The problems you will solve are deep, complex, and essential to keeping a global-scale organization moving. About Virtasant Freedom to Grow. Power to Deliver. At Virtasant, talented people do their best work in an environment built on trust, autonomy, and continuous learning. With team members in 130+ countries, we are a remote-first, proudly diverse organization focused on meaningful work and real impact. Role Overview The Build & Release Support Engineer provides high-impact technical support for the customer’s build, release, and CI/CD systems, which every developer depends on to ship software. This role is deeply developer-facing and centers on build pipelines, software supply chain workflows, and release tooling. You will help engineers resolve blockers across tools like Maven, Java build systems, Docker, Spinnaker, Artifactory, and Jenkins. Success depends on strong troubleshooting skills, clear communication, and the ability to manage multiple threads and tickets in parallel. You will be the front line, ensuring developers can deliver reliably, safely, and at high velocity.

Business Outcome Become a deep expert in the customer’s build and release ecosystem and deliver fast, accurate support across Slack and tickets. Your work will maintain high developer velocity and minimize disruption across global engineering teams.

Success Measures

Healthy volume of threads and tickets handled with high-quality outcomes
Consistent achievement of time-based SLAs
High customer satisfaction through surveys
Accurate classification of issue type, severity, and patterns

What Will Be True When You Succeed

Developers ship faster with fewer build and release blockers
CI/CD and software supply chain tooling become more reliable and more usable
Escalations decrease due to strong frontline troubleshooting

Core Work Units

Frontline Support for Build & Release Systems

Manage Slack threads and tickets (roughly 50/50)
Triage build failures, broken pipelines, dependency issues, and configuration errors
Provide fast, accurate context before escalating
Handle multiple interactions in parallel without losing track

Deep-Dive Troubleshooting & Incident Support

Diagnose complex build, packaging, or artifact problems independently
Investigate issues involving Maven builds, Java compilation, Docker images, Artifactory repos, Jenkins jobs, and Spinnaker pipelines
Provide structured guidance throughout incidents

Escalation Management

Complete a thorough analysis before escalating
Gather all required details upfront to reduce back-and-forth
Produce clean, high-quality escalation tickets that downstream teams can act on immediately

Documentation & Knowledge Development

Maintain and refine FAQs and internal documentation
Create problem–solution one-pagers for recurring issues
Document newly solved problems instinctively and thoroughly

High-Quality Work - what top performance looks like Frontline Support

Quickly identifies whether the issue is build-related, config-related, or infra-related
Moves smoothly from triage to deeper analysis
Juggles multiple developer inquiries without missing follow-ups

Deep-Dive & Incident Support

Resolves complex pipeline or build issues without escalation
Coordinates multi-user incidents involving large build failures
Communicates clearly during investigation, root-cause analysis, and resolution

Escalations

Only escalates after a thorough investigation
Provides complete logs, reproduction steps, build metadata, and context
Saves downstream engineers time with clean, accurate handoffs

Documentation

Documentation is so clear that users avoid opening tickets
Proactively updates and refines materials for clarity and accuracy
Quickly turns real-world issues into reusable knowledge

Typical Day / Work Patterns

~50% Slack support, ~50% ticket handling
Documentation and PRs during low ticket volume periods
Weekly team meeting to review escalated tickets
High rate of context switching and parallel issue management

Required Skills & Experience Non-Negotiable Skills

Git proficiency and GitHub expertise
CI/CD tooling expertise (Jenkins, GitHub Actions, GitLab CI, etc.)
Build & Release engineering fundamentals
Maven and Java build tooling
Understanding of software supply chain lifecycle
Comfort supporting Artifact repositories (Artifactory, Nexus, etc.)
Experience with Spinnaker or similar deployment orchestration
Strong troubleshooting ability
Clear written and spoken communication
SDLC understanding
Unix command-line proficiency
Linux command-line proficiency
Scripting (Python/Bash)
Container knowledge (Docker/Kubernetes)

Nice-to-Haves

Monitoring tools (Prometheus/Grafana)
Prior SRE experience

Minimum Qualifications

2–5 years in Build/Release Engineering, DevOps, SRE, or software development
Strong troubleshooting skills
Clear communication skills
Strong linux skills, scripting, Git, and containers
Solid Linux/Unix experience
Experience with build tools (Maven/Gradle), containers, and artifact management systems
Disqualifiers: no CI/CD experience, poor communication

What You’ll Love

Constant learning and rapid skill growth
Hands-on technical problem solving
Directly unblocking developers across a global organization

What May Be Challenging

High context switching
Repetitive problem patterns
Pressure from supporting high-visibility systems

Differentiation: Industry

Remote-first, trust-based culture
Global team across 130+ countries
High autonomy and respect for your time
Exposure across multiple clients and modern systems
Meaningful, impactful technical challenges

Differentiation: Internal

Supports the highest-visibility set of services at the customer
More direct developer-facing work than similar Virtasant roles
Deep specialization in CI/CD rather than broad platform coverage

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