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Added 9 mins ago
Principal Software Engineer
HM Health Solutions Inc.
Remote, United States
We are seeking a visionary Principal Software Engineer responsible for building scalable public-facing software applications across Digital Member Experience channels. As a key player…
Added 10 mins ago
Senior Full Stack Engineer
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Added 10 mins ago
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Added 11 mins ago
Sr Platform Engineer Lead
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Remote, United States
Relevant certifications such as CKA, AWS Solutions Architect, or AWS DevOps Engineer
Added 12 mins ago
AWS DevSecOps Engineer
Phoenix Oversight Group LLC
Remote, United States
The AWS DevSecOps Engineer builds, secures, and operates the AWS environments and automated delivery pipelines that PhoenixTeam uses for internal and client applications. This is a hands-on…
Added 20 mins ago
Senior Data Engineer
Allstate Insurance Co.
Remote, United States
As a Senior Data Engineer, you will design, build, and support high-quality data solutions and pipelines using modern engineering practices and tools. In this role, you will partner closely…
Added 29 mins ago
Senior/Staff Full Stack Software Engineer
Trase Systems
Remote, United States
As a Senior or Staff Full Stack Software Engineer at Trase, you will build and support software for Red Cell Federal (RCF), Red Cell Partners (RCP), and RCP incubations and portfolio…
Added 29 mins ago
Senior/Staff DevOps Engineer, Federal
Trase Systems
Remote, United States
As a Senior or Staff DevOps Engineer at Trase, you will build, deploy, and operate the infrastructure supporting Red Cell Federal and Red Cell Partners’ incubations and portfolio companies.…
Added 29 mins ago
H
Senior Backend Engineer, Onboarding and Provisioning
Horizon3
Remote, United States
- $199,000 to $235,000 USD / year
As a Senior Backend Engineer on the Onboarding & Provisioning team, you’ll build the workflows that activate NodeZero customers - from the purchase event through accurate account and asset…
Added 36 mins ago
Senior Software Engineer
C.H. Robinson Shared Services, Inc.
Remote, United States
C.H Robinson is seeking a Senior Software Engineer on our Book-It-Now/Digital Negotiator Costing team where you will collaborate with our data science teams to costing automation and…
Added 37 mins ago
Senior Site Reliability Engineer
US AMR-Jones Lang LaSalle Americas, Inc.
Remote, United States
As a Senior Site Reliability Engineer on JLL’s Technical Engineering team for corporate functions, you will serve as a trusted technical authority for the PeopleSoft FSCM 9.2 environment…
Added 46 mins ago
Forward Deployed Engineer, Applied AI
Snowplow
Remote, United States
You are the first Forward Deployed Engineer on the team, reporting to the Senior Director of Applied AI. The team is also hiring a principal engineer to own the platform and an Applied AI…
Added 1 hour ago
Senior Clinical Data Programmer (Python)
eResearch Technology Limited
Remote, United States
We are seeking a Senior Clinical Data Programmer (Python) to help modernize our clinical data programming technology. In this remote, US-based role, you will develop scalable Python…
Added 1 hour ago
Senior/Staff Full Stack Software Engineer
Red Cell Partners
Remote, United States
…power of innovation, Red Cell is developing powerful tools and solutions to address our Nation’s most pressing…
Added 1 hour ago
Senior/Staff DevOps Engineer, Federal
Red Cell Partners
Remote, United States
…power of innovation, Red Cell is developing powerful tools and solutions to address our Nation’s most pressing…
Added 1 hour ago
Senior Director, Software Engineering
Circana
Remote, United States
We are seeking a skilled and motivated Data Engineer to join our growing team. In this role, you will be responsible for designing, building, and maintaining robust data pipelines and…
Added 1 hour ago
Systems Engineer
Grantek Systems Integration
Remote, United States
Grantek is a recognized leading provider of integrated automation, smart manufacturing and industrial information solutions in the global marketplace. Our clients are some of the worlds…
Added 1 hour ago
Systems Engineer
Grantek Systems Integration
Remote, United States
Grantek is a recognized leading provider of integrated automation, smart manufacturing and industrial information solutions in the global marketplace. Our clients are some of the worlds…
Added 1 hour ago
IG
REMOTE Data Engineer
Insight Global
Remote, United States
- From $51 USD / hour
We are in search of a Data Engineer who will be responsible for successful delivery of large-scale cloud based applications. You will design data marts and data models to support Data…
Added 1 hour ago
Senior Data Engineer
Allstate
Remote, United States
As a Senior Data Engineer, you will design, build, and support high-quality data solutions and pipelines using modern engineering practices and tools. In this role, you will partner closely…
Added 1 hour ago
F
Senior QA Engineer
Foodsmart
Remote, United States
- $140,000 to $150,000 USD / year
Programming knowledge with Typescript/Javascript and/or Python
Added 1 hour ago
F
DevOps Engineer
Foodsmart
Remote, United States
- $180,000 to $190,000 USD / year
The DevOps Engineer will be responsible for managing and automating our file transfer workflows, maintaining system security, and monitoring system alerts. You’ll play a crucial role in…
Added 1 hour ago
Staff Network Engineer
TensorWave
Remote, United States
We’re seeking a Staff Network Engineer (L6/L7) focused on designing, scaling, and optimizing large-scale RoCEv2 data center networks powering next-generation AI and ML infrastructure.
Added 1 hour ago
Principal Attack Engineer, AI/LLM
Horizon3
Remote, United States
Added 1 hour ago
Senior Data Architect
Datavail Corporation
Remote, United States
Architect end-to-end Fabric solutions across OneLake, Lakehouse, Warehouse, Data Factory pipelines, Dataflows Gen2, Spark notebooks, Real-Time Intelligence (Eventstream, Eventhouse, KQL)…

Virtasant

Build & Release (CI/CD) Support Engineer

Remote, United States

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Job details

Posting language: English
Posted: Oct 29, 2026

Original job description

Build & Release (CI/CD) Support Engineer Location: Remote | Time Zone: (Canada, Brazil, Chile, Colombia, Mexico) (8AM–5PM Pacific) About Virtasant Virtasant is a global technology services company delivering large-scale cloud, data, and engineering solutions across 130+ countries. We partner with some of the world’s largest organizations to help them build, operate, and scale internal platforms used by tens of thousands of engineers. For this role, you will be supporting one of the most advanced internal developer platforms in the world, powering products used by hundreds of millions of people. The problems you will solve are deep, complex, and essential to keeping a global-scale organization moving. About Virtasant Freedom to Grow. Power to Deliver. At Virtasant, talented people do their best work in an environment built on trust, autonomy, and continuous learning. With team members in 130+ countries, we are a remote-first, proudly diverse organization focused on meaningful work and real impact. Role Overview The Build & Release Support Engineer provides high-impact technical support for the customer’s build, release, and CI/CD systems, which every developer depends on to ship software. This role is deeply developer-facing and centers on build pipelines, software supply chain workflows, and release tooling. You will help engineers resolve blockers across tools like Maven, Java build systems, Docker, Spinnaker, Artifactory, and Jenkins. Success depends on strong troubleshooting skills, clear communication, and the ability to manage multiple threads and tickets in parallel. You will be the front line, ensuring developers can deliver reliably, safely, and at high velocity.

Business Outcome Become a deep expert in the customer’s build and release ecosystem and deliver fast, accurate support across Slack and tickets. Your work will maintain high developer velocity and minimize disruption across global engineering teams.

Success Measures

Healthy volume of threads and tickets handled with high-quality outcomes
Consistent achievement of time-based SLAs
High customer satisfaction through surveys
Accurate classification of issue type, severity, and patterns

What Will Be True When You Succeed

Developers ship faster with fewer build and release blockers
CI/CD and software supply chain tooling become more reliable and more usable
Escalations decrease due to strong frontline troubleshooting

Core Work Units

Frontline Support for Build & Release Systems

Manage Slack threads and tickets (roughly 50/50)
Triage build failures, broken pipelines, dependency issues, and configuration errors
Provide fast, accurate context before escalating
Handle multiple interactions in parallel without losing track

Deep-Dive Troubleshooting & Incident Support

Diagnose complex build, packaging, or artifact problems independently
Investigate issues involving Maven builds, Java compilation, Docker images, Artifactory repos, Jenkins jobs, and Spinnaker pipelines
Provide structured guidance throughout incidents

Escalation Management

Complete a thorough analysis before escalating
Gather all required details upfront to reduce back-and-forth
Produce clean, high-quality escalation tickets that downstream teams can act on immediately

Documentation & Knowledge Development

Maintain and refine FAQs and internal documentation
Create problem–solution one-pagers for recurring issues
Document newly solved problems instinctively and thoroughly

High-Quality Work - what top performance looks like Frontline Support

Quickly identifies whether the issue is build-related, config-related, or infra-related
Moves smoothly from triage to deeper analysis
Juggles multiple developer inquiries without missing follow-ups

Deep-Dive & Incident Support

Resolves complex pipeline or build issues without escalation
Coordinates multi-user incidents involving large build failures
Communicates clearly during investigation, root-cause analysis, and resolution

Escalations

Only escalates after a thorough investigation
Provides complete logs, reproduction steps, build metadata, and context
Saves downstream engineers time with clean, accurate handoffs

Documentation

Documentation is so clear that users avoid opening tickets
Proactively updates and refines materials for clarity and accuracy
Quickly turns real-world issues into reusable knowledge

Typical Day / Work Patterns

~50% Slack support, ~50% ticket handling
Documentation and PRs during low ticket volume periods
Weekly team meeting to review escalated tickets
High rate of context switching and parallel issue management

Required Skills & Experience Non-Negotiable Skills

Git proficiency and GitHub expertise
CI/CD tooling expertise (Jenkins, GitHub Actions, GitLab CI, etc.)
Build & Release engineering fundamentals
Maven and Java build tooling
Understanding of software supply chain lifecycle
Comfort supporting Artifact repositories (Artifactory, Nexus, etc.)
Experience with Spinnaker or similar deployment orchestration
Strong troubleshooting ability
Clear written and spoken communication
SDLC understanding
Unix command-line proficiency
Linux command-line proficiency
Scripting (Python/Bash)
Container knowledge (Docker/Kubernetes)

Nice-to-Haves

Monitoring tools (Prometheus/Grafana)
Prior SRE experience

Minimum Qualifications

2–5 years in Build/Release Engineering, DevOps, SRE, or software development
Strong troubleshooting skills
Clear communication skills
Strong linux skills, scripting, Git, and containers
Solid Linux/Unix experience
Experience with build tools (Maven/Gradle), containers, and artifact management systems
Disqualifiers: no CI/CD experience, poor communication

What You’ll Love

Constant learning and rapid skill growth
Hands-on technical problem solving
Directly unblocking developers across a global organization

What May Be Challenging

High context switching
Repetitive problem patterns
Pressure from supporting high-visibility systems

Differentiation: Industry

Remote-first, trust-based culture
Global team across 130+ countries
High autonomy and respect for your time
Exposure across multiple clients and modern systems
Meaningful, impactful technical challenges

Differentiation: Internal

Supports the highest-visibility set of services at the customer
More direct developer-facing work than similar Virtasant roles
Deep specialization in CI/CD rather than broad platform coverage

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