Posting Details
Posting Summary
Working Title Infrastructure Engineer
Role Title Information Technology Specialist II
Role Code 39112-SW
FLSA Exempt
Pay Band
Position Number 28200087
Agency Piedmont Virginia Community College
Division Piedmont Virginia Community College (Div)
Work Location Charlottesville - 540
Hiring Range $75,000 - $90,000
Emergency/Essential Personnel Yes
EEO Category 3-Technicians
Full Time or Part Time Full Time
Does this position have telework options? -Telework options are subject to change based on business needs-
Does this position have a bilingual or multilingual skill requirement or preference?
Work Schedule This full-time, exempt, essential position is 40 hours per week, with most routine work performed within a flexible schedule during operating hours of 7:30 a.m. to 7:30 p.m., Monday through Friday. Work schedules will be coordinated with the supervisor to meet operational needs while accommodating employee preferences whenever possible. Periodic early morning, evening, overnight, and occasional weekend work may be required for planned maintenance, upgrades, projects, critical incidents, and service restoration. Services are provided primarily in person, with travel between college locations as needed.
Sensitive Position Yes
Job Description
Piedmont Virginia Community College (PVCC) is a public, open access institution of higher education in the Virginia Community College System whose main campus is located in Charlottesville, Virginia. This is home to the Charlottesville Historic Downtown Mall, The Jefferson School African American Heritage Center, and the John Paul Jones Arena (JPJ). As a comprehensive community college, the College provides quality, accessible, and affordable educational opportunities for the residents of the City of Charlottesville and the counties of Albemarle, Buckingham, Fluvanna, Greene, Louisa, and Nelson. For more information, please visit: pvcc.edu
PVCC is known throughout the community and the Virginia Community College System for its exceptional faculty and staff, the quality of its programs and services, and the success of its students. PVCC seeks to attract, welcome, and retain individuals who reflect the communities we serve.
Position Title: Infrastructure Engineer
Department: Technology Services
Employment Type: Full-Time, Exempt, Essential
Position Purpose:
Piedmont Virginia Community College is recruiting for two Infrastructure Engineer positions within the Infrastructure and Enterprise Systems team. The engineers work as a coordinated team with a Systems Analyst and the Manager of Infrastructure and Enterprise Systems to support the college’s server, network, telecommunications, cybersecurity, Microsoft 365, identity, data and reporting infrastructure, and other college-wide systems. Each engineer will independently manage assigned systems and services based on technical expertise, operational priorities, and project needs while cross-training and sharing responsibility for service continuity across the infrastructure portfolio. The Infrastructure Engineer monitors and maintains production services, resolves complex technical issues, designs and implements solutions, plans upgrades and lifecycle replacements, and contributes to the continued improvement of the college’s technology environment. The role provides second-level support, supports security, compliance, disaster recovery, and continuity efforts, and leads or participates in infrastructure projects. The position exercises independent technical judgment within college, Virginia Community College System, and Commonwealth standards and serves as a technical partner and escalation point for essential, high-value technology-enabled functions across the college.
Duties and Responsibilities:
- Independently administer assigned physical, virtual, cloud, and hosted infrastructure, including Windows Server, Proxmox or comparable virtualization platforms, enterprise storage, backup and recovery, Active Directory, DNS, DHCP, VPN, file and print services, and related technologies.
- Administer Microsoft 365 and identity services, including Microsoft Entra ID, Azure, Exchange Online, Teams, SharePoint, OneDrive, Intune, Defender, Sentinel, accounts, groups, roles, licenses, multifactor authentication, conditional access, and privileged access.
- Support Microsoft SQL Server and Power BI infrastructure, including gateways, service accounts, authentication, data connectivity, scheduled refresh dependencies, certificates, security, monitoring, backup and recovery, performance, and related integrations.
- Administer wired and wireless infrastructure, including Juniper and Cisco switches, wireless access points, Palo Alto firewalls, Aruba ClearPass, routers, UPS devices, structured cabling, VLANs, VPNs, network segmentation, access controls, and related services.
- Monitor infrastructure availability, capacity, performance, and security; diagnose complex issues; and implement patching, upgrades, configuration changes, vulnerability remediation, lifecycle replacements, and service improvements.
- Administer and support telecommunications, voicemail, emergency calling and e911, analog services, emergency notification, and related communication technologies.
- Support college-wide operational technologies, including public safety, physical access control, identification, electronic key, video management, building automation, environmental controls, digital signage, and wayfinding systems.
- Implement and maintain security controls and practices, including least privilege, secure configuration, system hardening, segmentation, vulnerability management, logging, monitoring, endpoint and network protection, incident response, and secure administrative access.
- Support security and compliance activities, including vulnerability assessments, penetration testing, business impact analysis, audit response, continuity planning, ARMICS, PCI DSS, GLBA, NIST-aligned practices, cybersecurity insurance requirements, and VCCS security standards.
- Provide second-level support and serve as a technical escalation point for complex issues involving infrastructure, networking, authentication, Microsoft 365, SQL Server, Power BI, security, integrations, reporting and analytics, connectivity, performance, and service availability.
- Partner with advanced functional and technical stakeholders across the college when complex issues affect essential, high-value technology-enabled functions, while coordinating appropriately with data owners, service owners, VCCS, VITA, vendors, contractors, and service providers.
- Participate in critical incident response, service restoration, problem management, disaster recovery, and continuity activities; identify recurring issues and implement or recommend corrective improvements.
- Lead, manage, or participate in infrastructure projects, planned changes, technology implementations, upgrades, lifecycle replacements, VCCS initiatives, and service improvement efforts.
- Analyze requirements; develop technical recommendations; coordinate dependencies, risks, milestones, testing, implementation, and transition to support; and evaluate security, integration, lifecycle, operational, and support implications.
- Maintain accurate infrastructure diagrams, network maps, configurations, inventories, technical standards, procedures, recovery documentation, service records, licensing, certificates, warranties, contracts, and vendor support information.
- Use TeamDynamix and other designated systems to document service requests, incidents, changes, technical decisions, work performed, and resolutions.
- Use PowerShell or comparable scripting and automation tools to improve the accuracy, consistency, security, and efficiency of system administration.
- Provide technical leadership, mentoring, cross-training, knowledge sharing, and informal training to Technology Services staff while maintaining sufficient familiarity across the environment to support team coverage and continuity.
- Perform other duties as assigned in support of Technology Services and college operations.
Piedmont Community College offers a robust benefits package, including:
- State of Virginia employee benefits
• Comprehensive health insurance (medical, dental, and vision)
- Virginia Retirement System (VRS) participation
- Generous annual leave and paid holidays
- Professional development opportunities
- Continuous learning programs
- Access to wellness resources and employee assistance programs
Special Assignments May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
- Demonstrated experience administering and supporting production enterprise infrastructure across multiple areas such as servers, virtualization, storage, backup and recovery, networking, cloud services, identity and access management, telecommunications, or cybersecurity.
- Demonstrated experience installing, configuring, maintaining, monitoring, securing, and troubleshooting enterprise systems and network technologies.
- Demonstrated ability to diagnose complex issues spanning multiple interconnected technologies, coordinate incident resolution, and make sound technical decisions within established standards.
- Demonstrated experience supporting technology implementations, upgrades, lifecycle replacements, projects, planned changes, or service improvement efforts involving multiple stakeholders and dependencies.
- Demonstrated technical knowledge in information technology, networking, systems administration, or cybersecurity, as shown by any combination of education, including an associate degree in a related field, industry certifications, specialized training, or hands-on professional experience.
- Experience creating and maintaining technical documentation, diagrams, configurations, procedures, inventories, recovery information, and support resources.
- Experience using scripting, automation, or systems management tools to improve administrative accuracy and efficiency.
- Strong analytical, diagnostic, organizational, and problem-solving skills, with the ability to manage concurrent operational work, projects, changes, and deadlines without compromising production services.
- Strong written and verbal communication skills and the ability to explain complex technical issues to technical and nontechnical audiences.
- Ability to work independently, exercise technical judgment, collaborate closely within a shared infrastructure portfolio, cross-train, and support team coverage and continuity.
- Ability to provide responsive service, technical leadership, mentoring, and knowledge transfer while working effectively with college stakeholders, vendors, contractors, VCCS, and VITA.
- Ability to respond to critical incidents and perform periodic early morning, evening, overnight, and weekend work when operationally required.
- Valid motor vehicle operator’s license and ability to travel between college locations and use state vehicles when assigned.
- Ability to work in data center, telecommunications, equipment, office, classroom, and other technology-supported spaces; use ladders; install or terminate cabling; and lift or move equipment weighing up to 50 pounds, with reasonable accommodations as applicable.
Additional Considerations
- Experience supporting Microsoft 365 and related cloud and identity services, including Microsoft Entra ID, Azure, Exchange Online, Teams, SharePoint, OneDrive, Intune, Defender, Sentinel, multifactor authentication, conditional access, and privileged access.
- Industry certifications related to Microsoft Azure, Microsoft Security, identity and access, CompTIA Network+, Server+, or Security+, Palo Alto, Juniper, Aruba, networking, virtualization, cloud, or comparable technologies.
- Experience administering Microsoft Entra ID, Microsoft SQL Server, Power BI platform services and gateways, Proxmox or comparable virtualization platforms, enterprise storage, and backup technologies.
- Experience supporting Palo Alto firewalls, Juniper or Cisco networking equipment, Aruba ClearPass, Microsoft Defender, Microsoft Sentinel, Avanan, SteelCloud, dmarcian, or comparable security technologies.
- Experience with TeamDynamix or a comparable IT service management and change management platform.
- Experience supporting public safety systems, access control, identification systems, electronic keys, video management, building automation, environmental controls, digital signage, or emergency notification technologies.
- Experience supporting enterprise reporting, analytics, data integration, SQL Server environments, and Power BI gateways and platform services.
- Experience administering infrastructure in higher education, state government, the public sector, or another regulated environment.
- Knowledge of ARMICS, PCI DSS, GLBA, NIST-aligned cybersecurity practices, VCCS security standards, audit requirements, and continuity or disaster recovery planning.
Operation of a State Vehicle Yes
Supervises Employees No
Required Travel Services are provided primarily in person, with travel between college locations as needed.
Posting Detail Information
Posting Number CLS_4864P
Recruitment Type General Public - G
Number of Vacancies 2
Position End Date (if temporary)
Job Open Date 11/12/2026
Job Close Date 12/01/2026
Open Until Filled
Agency Website pvcc.edu
Contact Name Jaime Avant
Email javant@pvcc.edu
Phone Number 4349615221
Special Instructions to Applicants In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information Nondiscrimination & Sexual Harassment Notice Piedmont Virginia Community College does not discriminate on the basis of sex, including sexual harassment, in its education programs, activities, or employment, as required by Title IX of the Education Amendments of 1972. This applies to admissions, employment, and all aspects of college life. For information on our Title IX Coordinator, nondiscrimination policy, grievance procedures, and how to report a concern, visit: Title IX Information | Piedmont Virginia Community College.
Piedmont Virginia Community College does not discriminate on the basis of race, color, religion, national origin, political affiliation, disability, veteran status, sex, age or sexual orientation in its programs and activities. The following person has been designated to handle inquiries regarding the nondiscrimination policies: Associate Vice President of Human Resources, 501 College Dr., Main Building, Room M132, Charlottesville, VA 22902; 434.961.6567.
We are a “Virginia Values Veterans” (V3) official certified company and state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we urge you to respond accordingly on your state application.
Background Check Statement Disclaimer The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting https://jobs.vccs.edu/postings/103019
