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Clinical Research Project Manager - Pediatrics
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United States
As a Clinical Research Project Manager, you will oversee the administrative functions of single- and multi-institutional research trials. In this role, you will coordinate and manage the…
Added 1 min ago
Clinical Services Manager
Stanton Optical
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Added 3 mins ago
Guest Service Desk Clerk
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Mauston, WI
At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.
Added 4 mins ago
GO
Part-Time Sales Floor Associate - Circle Store
Goodwill of Colorado
Colorado Springs, CO
- $16.51 USD / hour
- Part-time
…their own schedule. Part Time employees in our Retail and Sales/Operations Division are eligible for paid holidays, sick leave, jury duty and bereavement leave. All employees may also make…
Added 5 mins ago
MC
Warehouse Associate I
Mediacom Communications Corporation
Huntsville AL - (W)
- $16 to $20 USD / hour
Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide…
Added 6 mins ago
Associate Director, Strategy & Operations, North America GM Office
BeOne Medicines USA, Inc.
Remote, United States
The Associate Director, Strategy & Operations will report to the Chief of Staff to the North America General Manager and serve as a strategic partner to the North America leadership team,…
Added 7 mins ago
LH
Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
York, PA
- Full-time
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Added 7 mins ago
EW
Assistant Site Manager II - Moo Moo Express Car Wash
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- $22 USD / hour
…growth, offering opportunities to advance from Assistant Site Manager to leadership roles and…
Added 7 mins ago
EW
Assistant Site Manager II - Moo Moo Express Car Wash
Express Wash Concepts LLC
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…growth, offering opportunities to advance from Assistant Site Manager to leadership roles and…
Added 7 mins ago
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Assistant Site Manager II - Flying Ace Express Car Wash
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LH
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Virgin Hotels Central Services LLC

Outlet Manager

Nashville, TN, United States

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Job details

Education: Bachelor’s degree
Posting language: English

Original job description

Who we are:

We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.

Your mission:

Should you decide to accept it…

The General Manager is the key influencer in the food and beverage department, orchestrating the magic of the guest dining experience by leading a team of passionate individuals.

The outlets will be a culinary hub for gatherings and entertaining. Open for all meal periods and late night drinks. Our goal is to create an ambiance where locals and visitors feel at home and we always have something up our sleeve to impress. This is achieved with a solid grounded team lead by a seasoned hospitality professional.

This position is made for someone who is driven by the need to create memorable experiences each and every day. This person finds passion being present on the floor during service; directly impacting the guest and staff experience.

We expect you to communicate, coordinate and work well with other teammates, managers and guests. Most of all, we want you to have FUN since you will play a huge role in creating that memorable guest experience!

The Nitty-Gritty:

What exactly you will be doing…

In helping you understand your role in working for a progressive, environment conscious, world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide “out of this world” customer service experience for our guests:

Train, train, train! It all starts here. You are responsible for building a team of talented individuals who never let the ball drop. This means creating and monitoring a consistent training program that keeps the team on their toes. The initial training program has to prepare our new members for what lies ahead and set them up for success. Then you follow up with daily, weekly and monthly lessons to keep everyone learning and growing
Communication. Monitor and track the flow of information coming to you from your senior management, hotel side, and culinary side and distribute consistently to your teammates. Be highly involved in decisions and communication on the floor and share results with fellow teammates and managers. Manage the communication relationship between guest and all areas involved: special requests from guests, needs of guests to the kitchen, service issues and guest recovery opportunities. You must communicate your expectations for your teammates clearly each shift and remain consistent in your messaging.
Guest Interaction. This is not an office job! How can you know what is happening on the floor or with a guest if you are not present? Information should flow through you to the staff, not the other way around. You are responsible for detailing and confirming guest profiles and communicating that to the FOH and BOH. You will handle guest issues directly, with confidence and achieve positive results. Although you will lead your team through the process of troubleshooting and you empower them to resolve upset, you are still actively involved in the solution. Your presence to guests and team is actively seen on the floor.
Leadership. This position has an enormous responsibility of keeping everyone moving in the right direction each and every day. You have to keep your team on track, energized and focused. Your team will be impacting the guest experience every minute of the day. Achieving that will take a consistent attitude about standards and service. Many people will count on you for direction and your message will need to be clear and concise
Organization and Time Management. There is always a lot of progress to be done. Balancing the needs of your team, guests and business will be crucial. The outlets are designed to encourage unplanned gatherings and last minute events. You must be able to adapt to the needs and level of business to not sacrifice the guest experience. Your time management skills will be tested between having a strong floor presence, dedicated training time and business deliverables.
Other Responsibilities: The main priority is the guest experience, monitoring the floor, training and consistent leadership. However, there is still work to be done. Schedules must be completed to balance needs of business and labor profits. Inventory controls, P&L knowledge, waste of product, china, glass, equipment, etc must be monitored daily. All human resource aspects must be completed according to protocol.
Strong floor presence
Communication to kitchen, other outlets and front desk about food issues, VIP’s, reservations and changes in business levels
Communication to hourly colleagues: same as above, guest expectations, changes in food or drink menus, special events/programming. To be achieved by a per shift team meeting as well as a post-shift re-cap
Handling daily tasks of: scheduling, properly cutting staff or assigning additional staff, driving revenue through various competitions, checking opening/running/closing duties of staff, monitoring that uniform & grooming standards are met, ensuring Virgin standards and protocol are being practiced through departments
Training of Teammates: organize onboarding, delivering consistent training, twice daily sit downs with new members (before and at end of shift), exams are conducted on time and according to flow of manual. Making sure the new members are correctly input into the time and attendance system and have all the tools, uniform and supplies to have a positive training experience
Adhere to protocols of the hiring and disciplinary process as outlined by the people department
TIPS certification and Food Handlers Cards must be on file
Comply with all safety and health department procedures, as well as, all state and federal liquor laws

What qualities are we looking for?

You got skills? If you are able to perform the following, then you have definitely come to the right place…

Great team player with the ability create excellent working relationships across the group. Collaborative approach with all departments, particularly food & beverage and sales & marketing
Ability to break down barriers and resolving potential conflicts swiftly and effortlessly
Strong communication and presentation skills to all levels of management
Ability to think outside the box and approach all issues with a completely fresh approach
Ability to anticipate needs and over deliver wherever possible
Able to change direction and work on multiple project aspects at once. Creatively solve problems
Enthusiastic, passionate, able to enthuse and motivate others
Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service

Background must-have:

Current, legal and unrestricted ability to work in the United States
Associate or Bachelor’s degree required
Food Service Handler Card and TIPS certification that is currently valid for a minimum of at least 6 months
Preferred: 3-5 years’ experience in a full service restaurant or lounge in hotel management

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More about this job

Skills

Cooking
Communication skills
Troubleshooting
Leadership
Time management
Front Desk
Scheduling
Onboarding
Sales
Presentation skills
Motivate others
Customer service
Food service operations
Hotel operations

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