Customer Success Manager

Own the Customer Journey, Drive Growth & Automation

VioletX is hiring a Customer Success Manager (CSM) to ensure our customers get maximum value from our security and compliance solutions while driving expansion and retention. If you’re a proactive, strategic thinker who knows how to upsell, create seamless customer journeys, and leverage AI/automation for scale, this is your chance to build something big.

Why This Role?

• Own the full customer journey. From onboarding to renewal, you’ll craft and execute strategies that ensure long-term success.
• Drive growth. You’ll identify opportunities for upselling and expansion - helping customers go deeper with our solutions.
• Streamline with AI & automation. You’ll use AI-driven insights and workflow automation to ensure every customer is engaged and supported.
• Metrics-driven impact. You’ll track and optimize customer engagement, retention, and revenue growth.
• LA-based, hybrid role. Work closely with our team and customers for hands-on collaboration and fast execution.

What You’ll Do:

• Build and execute customer journeys that improve adoption, retention, and expansion.
• Ensure every customer is engaged. No account is left behind - you’ll build scalable processes for consistent touch points.
• Upsell & expand customer accounts. You’ll identify additional solutions that provide value and increase revenue.
• Leverage AI & automation. Use intelligent workflows to track progress, optimize customer interactions, and scale success.
• Track key metrics. Own NPS, retention rates, expansion revenue, and engagement metrics - making data-driven decisions.
• Collaborate cross-functionally. Work with sales, consulting, and engineering to deliver seamless customer experiences.

What We’re Looking For:

• 3 - 5 years of previous experience in customer success, consulting, or account management. Security or compliance experience is a plus, but not required.
• You’re proactive and revenue-driven. You don’t just maintain accounts - you grow them.
• You think in systems. You know how to design scalable customer journeys that drive long-term success.
• You know how to track and optimize. You’re comfortable with CRM, AI-driven automation, and customer engagement tools.
• You’re based in Los Angeles, CA. This is an hybrid role where deep collaboration and customer interaction matter.

If you want to own customer relationships, drive revenue, and build scalable automation-driven success strategies, let’s talk.