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VIOC

Assistant Manager

Rocky River, OH, United States

$21.25 USD / hour

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Job details

Pay: $21.25 USD / hour
Experience: 1 year of supervisory experience required (coaching, training, and supervising a team), preferably in a retail or service-related environment
Posting language: English
Posted: Nov 6, 2026

Original job description

JOB LOCATION: 21114 Center Ridge Rd, Rocky River, OH, 44116

ALL ROADS LEAD TO THIS OPPORTUNITY

The journey to Valvoline Instant Oil Change (VIOC) is different for everyone. Our employees are students, recent grads, parents, veterans, career changers - who have all found their way to our team. No matter where you’ve been or what you’re looking for, discover how your road leads to Valvoline.

ROLE OVERVIEW: What you’ll do to drive success When you join us as an Assistant Service Center Manager, you are the right hand of the Service Center Manager. You are responsible for taking the lead in helping build a high-performance team capable of differentiating Valvoline Instant Oil Change’s (VIOC) service experience from all other providers. In addition to working on cars and taking care of our guests, you will advise, train, and supervise hourly employees and ensure company policies and procedures are executed consistently. You’ll be expected to:

Perform oil changes and additional car maintenance services, educate guests on vehicle maintenance requirements and ensure that recommended services are reviewed
While working on the floor, supervise daily operations of the service center and train new team members
Build trust and win repeat, loyal customers by working with your team to ensure excellent customer service through Valvoline’s quick, easy, trusted process
Develop and maintain efficient weekly work schedules for employees, ensuring optimal coverage, managing schedule conflicts and following labor laws
Assist with inventory process, ensuring appropriate product levels and scheduling orders
Assist with store audits (ex. Safety, performance, culture). Help maintain a clean, well-organized service center and facilitate a safe and secure working environment
Open and close the service center, ensuring all safety and security protocols are followed
Lead, and train the team to optimize their development

BENEFITS: What you’ll gain to fuel your goals We’re committed to putting our people first in every way possible. That’s why we offer a variety of benefits* to help you navigate and advance a better future.

Here’s a look at some of our unique benefits:

Compensation: Weekly pay of $21.25 per hour
Career Acceleration: Hands-on training for the potential to become a Service Center Manager within 12 months.
Debt-Free Education: 13 paid credit hours/year at WilmU, covering partial enrollment over two semesters, and access to a free online university.
Life Balance: No late-night hours, holidays off, paid time-off availability, and back-up child and elder care.
Health Benefits: Medical, dental, and vision, plus prescription drug coverage with Health Savings Account contributions.
Employee Assistance Program (EAP): Quick, free, and confidential well-being support for all areas of life, including personal and work relationships, family, mental health, and legal issues.
Employee Perks: Company-provided uniforms and tools, 50% discount on VIOC automotive services, and 401(k) savings plans with a 100% match up to 5%.

QUALIFICATIONS: What you’ll need to keep moving forward From day one, you’ll get the hands-on training and support you need to thrive as an Assistant Service Center Manager. All you need to do is bring your positive attitude, attention to detail, and passion for learning - and we’ll help you every step of the way.

We seek team members with:

1 year of supervisory experience required (coaching, training, and supervising a team), preferably in a retail or service-related environment
Customer service mindset and demonstrated ability to build loyalty while following company procedures
Experience in a fast-paced environment and history of making sound judgements under pressure
Experience using KPI data to monitor performance, trends, and identify areas for improvement
Schedule flexibility (Weekend availability is likely, but we ensure you don’t work late nights or holidays)
English fluency in reading, writing, and speaking
High School Diploma or equivalent

We expect you can:

Stand for up to 8 hours, climb stairs, and occasionally lift up to 50 pounds
Crouch, bend, twist, and work with your hands above your head
Be comfortable working in a non-climate-controlled environment

Wherever you are, wherever you’re going, your future starts here. Because given the opportunity and support, we know everyone has something different, meaningful, and exciting to contribute. This is your chance to join a supportive team that’s willing to go the extra mile to help you succeed in your own way. So, bring your story, bring your goals, bring yourself - bring what drives you.

*Terms and conditions apply, and benefits may differ depending on location. Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email ECC@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

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Skills

Customer service
Scheduling
Attention to detail
Coaching
Heavy lifting
Recruitment

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