Position Title: IT Manager Reports To: Regional Director FLSA Status: Exempt
About the Company We live in a fast-paced world where technology is transforming lives every day - especially in education. At Vinson Group LLC, we are proud to lead this transformation by delivering innovative technology solutions that empower students, teachers, and school leaders to overcome challenges and reach their goals. Every day, our passionate and knowledgeable employees - experts in their fields - partner with schools to solve IT challenges, ensuring they have the support needed to thrive in a rapidly evolving digital landscape. At Vinson, our people come first. We foster a culture of collaboration, high team spirit, and mutual respect, where every employee’s dedication and hard work are genuinely valued and appreciated. We are deeply committed to investing in our employees by offering growth opportunities and providing a pathway to a fulfilling career in IT. Here, you’ll gain hands-on experience with a wide range of technologies, work in diverse environments, and learn from a team with rich technical expertise.
What it’s Like to Work Here We don’t just offer a job - we offer a career with purpose. Our work is meaningful, making a tangible difference in education. You’ll have the opportunity to help people in a way that is pivotal to their success, ensuring schools have the tools they need to provide quality education. We also recognize the importance of balance, offering flexible scheduling options to support your life outside of work. In addition, we provide comprehensive benefits to ensure you feel supported every step of the way. Click here to view a visual representation of how we bring these commitments to life. To excel here, you’ll need to be collaborative, a creative problem solver, an excellent communicator, and a true team player. Most importantly, you’ll need to be passionate about making an impact. If you're looking for a place to grow your career, be part of a supportive team, and contribute to meaningful work in education, consider joining Vinson Group LLC. Apply today and help us shape the future of education together.
Position Summary
The IT Manager role is the primary role for managing all technical aspects and relationships with our clients. They own the day-to-day needs of our clients as well as actively participate and lead goals agreed upon by the client and Vinson. They will manage all of the projects and delegate tasks to the teams. They will prepare appropriately for client meetings, lead discussions, and provide direct follow-ups.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Includes, but is not limited to the following:
Project Management & Client Services
- Manage and provide support for technology-related projects (e.g., Security Camera system setups, upgrading or rewiring rooms, technology upgrades).
- Identify new projects with the client and work with the Project Manager to build out the project.
- Work in conjunction with Grid Services to implement Vinson Group, LLC standardized solutions for technology projects.
- Ensure projects are completed within the designated timeline and close out projects upon completion.
- Manage project deadlines and communicate any project issues to the team/upper management as appropriate.
- Deliver project communication to clients and staff.
- Communicate project milestones and updates on project status to the client.
- Develop action plans, set timelines, and maintain continuous communication to manage the client’s expectations on a day-to-day basis.
- Communicate outages to clients and staff on a consistent level.
- Deliver the services outlined in the support contract developed for each client.
- Act as a point of contact for clients ordering technology equipment.
Documentation & Reporting
- Communicate updates to the Grid Services Team and make necessary documentation updates regarding the Account Services Sheet.
- Communicate updates to the Grid Services Team and make necessary documentation updates regarding the Network & Infrastructure Sheet.
- Own 3rd Party Vendor Sheet and confirm it is updated and accurate.
- Own client Inventory documentation and ensure it is updated throughout the year.
- Own all updates to the Account Services Sheet and ensure audit milestones are complete.
- Work with the Grid Team to provide information for the Annual Audit of Accounts & Groups.
- Verify clients receive their bi-weekly Health Check Report (tickets on hold).
Escalation & Ticket Management
- Serve as an escalation point as needed for Field Technicians.
- Escalate Network & Infrastructure and Data & Application Services tickets to Grid Services as needed.
- Follow up on aged tickets (over 30 days old) by updating the ticket with a note no longer seven days.
- Confirm tickets are completed promptly and properly, and provide follow-up on unresolved tickets.
- Communicate with clients regarding critical/high visibility issues and escalate grievances as appropriate.
Team Leadership & Operations
- Conduct daily team calls as needed.
- Conduct monthly operations meetings.
- Schedule monthly/quarterly meetings with all clients to conduct Operations Meetings (as outlined in the contract).
- Collect feedback on technician performance from the client.
- Conduct and document weekly Field Team Huddle calls to discuss any issues, company updates, or client feedback.
- Participate in scheduled Regional Director team meetings and quarterly company training.
- Assist the Regional Director of Technology in creating milestones, tasks, and planning for clients.
Field Technicians Management
- Delegate daily work to Field Technicians and schedule them by location.
- Serve as a point of contact for Field Technicians with questions/issues and provide guidance or escalation.
- Set an example for the team by consistently demonstrating a high level of professionalism.
- Act as a mentor and provide coaching and training to Field Technicians.
- Conduct quarterly Touch Points and Annual Reviews with Field Technicians.
Team Leadership Skills & Development
- Demonstrate ability to lead, inspire, and motivate a team, fostering a collaborative and positive work environment.
- Proven track record of mentoring, coaching, and developing team members, with a focus on individual growth and career progression.
- Set clear expectations, provide ongoing feedback, and conduct performance evaluations to drive individual and team success.
- Excellent communication skills, both verbal and written, with the ability to provide constructive feedback, guidance, and support to direct reports.
- High level of emotional intelligence to understand and respond to the needs of team members, promoting a culture of inclusivity and respect.
- Ability to navigate and resolve conflicts in a professional and timely manner, ensuring team cohesion and productivity.
- Comfortable with change and able to guide the team through transitions, fostering a mindset of continuous improvement.
Administrative Tasks
- Ensure accuracy for both time and data entry by reviewing/submitting timesheets every week.
Required Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Experience & Technical Skills
- 3+ years of IT-related experience.
- Ability to think critically, problem-solve, and manage task execution.
- Ability to strategically plan, organize, and establish priorities to achieve results.
Communication & Interpersonal Skills
- Strong interpersonal and communication skills to effectively interface with clients and senior management.
- Strong analytical, interpersonal, written, and communication skills.
Professionalism & Ethics
- High level of professionalism, ethics, and integrity, with the ability to build relationships while ensuring compliance with all company policies.
- Able to handle sensitive/confidential situations and documentation.
Time Management & Organization
- Ability to work under tight deadlines while maintaining a high-quality level of work.
- Detail-oriented and well-organized, with the ability to effectively manage a high-volume workload.
Leadership & Growth
- Ability to motivate a team to work together, handle deadlines, and manage multiple responsibilities.
- Growth mindset with a passion for new challenges, continued growth, and feedback.
Work with Grid Team to provide information for Annual Audit of Accounts & Groups
- Identify new projects with the client and work with the Project Manager to build out the project
- Work in conjunction with Grid Services to implement Vinson Group, LLC standardized solutions for technology projects
- Deliver project communication to clients and staff
- Ensure projects are completed within the designated timeline
- Close out projects upon completion
- Escalate Network & Infrastructure and Data & Application Services tickets to Grid Services as needed
- Follow up on aged tickets (over 30 days old) by updating the ticket with a note no longer seven days
- Confirm tickets are completed promptly and properly. Provide follow-up on unresolved tickets
- Conduct daily team calls as needed
- Conduct monthly operations meetings
Preferred Qualifications
- Associate degree in Computer Science, Information Technology, Business Administration, or a related field
- 3+ years of Education Information Technology experience
- Industry Certifications related to the position
- Experience working in a school or educational environment
- Experience managing or mentoring employees
Physical Demands and Work Environment This job operates in a professional school environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Other Physical Demands include:
- Ability to talk, hear, and use hands and fingers to manipulate computer keyboard, objects, or controls.
- Requires employee to frequently stand, climb, crawl, walk, pull, and/or push.
- Vision abilities (with correction) include close, distance, and ability to adjust focus.
- The ability to communicate information and ideas in speaking so others will understand.
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 50 pounds at times.
Position Type and Expected Hours of Work This is a full-time position, and typical work hours are Monday through Friday, 40 hours. Our hours of operation are from 7:00 AM and 5:00 PM. We offer flexible schedules from within this time frame to fit your needs. Overtime may be required on an as-needed basis. Benefits for full-time employees
- 401(k) after 6 months of employment
- Health Insurance
- Dental Insurance
- Vision Insurance
- Tenure-based PTO policy, accruing starts at 120 Hours per year
- 10 Paid Holidays
- Life Insurance
- Paid Monthly Team Lunches
- Hours of Operation: Monday – Friday
- Mileage Reimbursement: $0.725 per mile after 40 miles of travel per day
- Company Phone or Personal Phone Reimbursement
- Flexible Schedule
- Being Part of a Team vs. Being a Number
- Friendly Working Environment
Pay Rate From $50,000 - $65,000 yearly based on experience and job location
Compliances
- Vinson is an Equal Opportunity Employer - Minorities/Females/Disabled/Veteran - "Know Your Rights"
- Policy on Affirmative Action - "Policies"
Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.
Employee Signature:______________________________ Date:___________________