Technical Account Manager (TAM)

As a Technical Account Manager (TAM) at our MSSP, you will serve as the trusted technical advisor and primary point of contact for a portfolio of managed security clients. You’ll act as the bridge between our Security Operations Center (SOC), engineering teams, and clients - ensuring successful onboarding, service delivery, incident response, and ongoing security posture improvement. The ideal candidate combines cybersecurity expertise, project management skills, and strong client-facing communication.

Key Responsibilities:

• Client Relationship Management:
• Serve as the primary technical liaison for assigned clients.
• Conduct regular strategic technical business reviews to report on metrics, incidents, trends, and roadmap planning.
• Translate complex security information into business-relevant insights.
• Security Advisory & Service Delivery:
• Guide clients through security best practices, compliance requirements (e.g., SOC 2, HIPAA, PCI-DSS), and threat mitigation strategies.
• Oversee deployment and performance of MSSP services including SIEM, EDR, MDR/XDR, vulnerability management, and incident response.
• Coordinate with internal teams to resolve client issues, implement security solutions, and deliver actionable intelligence.
• Technical & Strategic Oversight:
• Identify security gaps and work with clients to build a prioritized action plan.
• Assist in the creation of tailored security roadmaps and technology adoption plans.
• Provide guidance during security incidents and ensure appropriate escalation and communication.
• Reporting & Communication:
• Deliver monthly/quarterly reports on service performance, threat activity, and compliance metrics.
• Document client interactions, issues, and projects using internal systems (e.g., PSA, ticketing platform, CRM).

Required Skills & Qualifications:

• 2+ years experience in a technical or security account management role, preferably with an MSSP, MSP, or cybersecurity firm.
• Strong knowledge of cybersecurity concepts including SIEM, firewalls, threat intelligence, and endpoint protection.
• Familiarity with compliance frameworks such as NIST, ISO 27001, HIPAA, or PCI-DSS.
• Excellent verbal and written communication skills.
• Experience using tools such as Splunk, Sentinel One, Kaseya, ConnectWise, or similar.
• Strong organizational and project management abilities.
• Ability to balance technical discussions with client business goals.

Preferred Certifications:

• CISSP, CISM, Security+, or equivalent
• ITIL Foundations or PMP a plus

Why Join Us:

• Work with cutting-edge cybersecurity tools and threat intelligence.
• Be a critical part of protecting businesses from evolving cyber threats.
• Collaborate with a high-performance team in a mission-driven MSSP environment.