Client Relations Associate

Are you ready to elevate your career in a dynamic, fully remote role? Join Villa & House as a Client Relations Associate, where you will be at the forefront of providing elevated service to our customers. This position offers a competitive salary between $43,000 and $48,000, perfect for recent grads or those re-entering the workforce. You will play a vital role in delivering exceptional customer support and sales support, ensuring smooth order entry processes and contributing to problem-solving strategies.

Our high-performance culture values excellence, allowing you to thrive in a flexible environment that prioritizes customer-centricity. If you have a passion for building relationships and driving customer satisfaction, this opportunity is perfect for you. You will have benefits such as Medical, Dental, Vision, 401(k), Competitive Salary, Paid Time Off, Employee Discounts, Summer Fridays, Profit Sharing, Critical Illness and Accident Insurance, and Group Term Life. Embark on a fulfilling career path with us in High Point, North Carolina, and help us redefine customer service in the sales industry.

What it's like to be a Client Relations Associate at Client Relations Associate

As a Client Relations Associate at Villa & House, you will be instrumental in delivering an elevated level of service through effective order entry and comprehensive sales support. Your role will involve maintaining high levels of communication with our customers, ensuring positive interactions while resolving any issues that may arise. You will demonstrate your ability to communicate clearly, providing prompt order follow-up and ensuring that customers feel valued and understood. Precision is key in this role as you will adhere to established procedures to guarantee accuracy in every transaction.

Your commitment to excellence will not only enhance the customer experience but also contribute to the overall success of our team, making you an essential part of our customer-centric culture.

Are you a good fit for this Client Relations Associate job?

To excel as a Client Relations Associate at Villa & House, you will need a robust set of skills honed through 3–5 years of previous customer service experience in wholesale, retail, or design industries. Your capacity to multitask across multiple platforms is essential, as you will handle various customer interactions simultaneously. A professional approach, characterized by effective problem-solving and ownership of issues, will ensure you deliver exceptional service. Excellent organization and follow-up abilities are crucial for maintaining positive customer interactions and facilitating smooth order entry processes. Furthermore, possessing strong written and oral communication skills will enable you to articulate solutions clearly.

Attention to detail is a must, as is acute time management to meet deadlines. A natural curiosity about system functions, combined with the ability to learn and navigate software independently, will set you apart in this role, allowing you to thrive in both remote and team environments.

Knowledge and skills required for the position are:

• 3–5 years previous customer service experience within wholesale, retail or design industries.
• Comfortable multitasking between multiple platforms.
• Professionalism in approach including problem-solving
• Ownership of issues and excellent organization and follow-up.
• Effective and powerful written and oral communication skills
• Strict attention to detail
• Curiosity about system functions and ability to independently learn and navigate software platforms
• Ability to thrive in remote and office team environment

Join us!

If you think this role will suit your needs, great! Applying is a piece of cake. Good luck - we're excited to meet you!