System Administrator IV

System Administrator IV Location: Durham, NC (Hybrid)

ABOUT US:

Victra is Verizon’s largest premium retailer in the United States. We thrive on collaboration, innovation, and performance. Our mission is to “Connect technology to life in a trustworthy, fun, and profitable way”. We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and revenue.

JOB DESCRIPTION:

Victra is looking for a System Administrator IV to work alongside our existing administrators on Victra’s servers, identity, cloud, and Microsoft 365. In this hands-on role, you will close audit findings, clean up identity, harden systems, test recovery, and handle the system work that comes out of security incidents. Your work supports roughly 1,500 retail stores and our corporate teams, and helps our Infrastructure, Security, Network, Application Development, and AI teams move faster. You work independently with minimal direction, take problems from start to finish, and communicate clearly with technical teams, business leaders, and vendors. This is a hybrid role based in Durham, NC, and includes an on-call rotation.

KEY RESPONSIBILITIES:

• Administer Windows and Linux servers, virtualization, and identity infrastructure on-premises and in Azure, and maintain build, configuration, and hardening standards.
• Design and maintain highly available systems that meet uptime, performance, and recovery targets for 24×7 retail operations, and migrate server workloads from the on-premises data center to Azure with the Cloud team.
• Administer Microsoft Entra ID and hybrid identity, clean up and restructure Entra groups, design a company-wide roles and Privileged Identity Management (PIM) approach, and bring applications onto single sign-on.
• Build and tune Conditional Access policies with the Information Security team, and automate user provisioning and deprovisioning so new hires are ready on day one.
• Administer Azure resources and Microsoft 365 (Exchange Online, Teams, SharePoint, and OneDrive), Intune device policies and compliance, and email security including SPF, DKIM, and DMARC.
• Perform eDiscovery searches, legal holds, and message recalls on approval from HR or Legal, and support Microsoft Purview retention, sensitivity labeling, and data loss prevention policies.
• Monitor server, cloud, and directory health and improve alerting; keep backups healthy, run restore and failover tests, and maintain the disaster recovery and business continuity plan.
• Patch servers and remediate vulnerability, managed detection and response, and audit findings, and serve as an escalation point for system incidents, leading troubleshooting and root cause analysis.
• Partner with the Information Security team on hardening and incident response, build security playbook automation (KQL queries, scripts, and runbooks), and maintain the controls and evidence for PCI DSS and Verizon security assessments.
• Automate repetitive tasks with PowerShell, Microsoft Graph, Azure Automation, and infrastructure-as-code, and administer endpoint management and RMM tools.
• Cross-train with fellow administrators, mentor global infrastructure engineers, maintain documentation and runbooks, track project work in Jira, and manage vendor relationships.
• Participate in an on-call rotation and support critical issues and scheduled maintenance after hours and on weekends as needed.

WHAT WE ARE LOOKING FOR:

• 8+ years of system administration experience in an enterprise environment, including 3+ years administering Microsoft Azure infrastructure in production.
• Expert knowledge of Windows Server, Active Directory, DNS, DHCP, and Group Policy, plus working knowledge of Linux.
• Deep experience with Microsoft 365, Entra ID, Conditional Access, and Intune, and experience with VMware or Hyper-V virtualization.
• Experience operating highly available, mission-critical 24×7 environments, including hands-on backup, disaster recovery, and business continuity testing.
• Strong PowerShell scripting and automation skills, including Microsoft Graph.
• Working knowledge of networking fundamentals: TCP/IP, DNS, routing, firewalls, VPN, and load balancing.
• Solid understanding of system hardening, patch management, and least-privilege access, and experience supporting security incident response and root cause analysis for major outages.
• Experience with ITIL-based change, incident, and problem management, and with Jira and Confluence or similar tools.
• Clear written and verbal communication, including explaining technical issues to non-technical leaders, and the ability to prioritize competing demands under pressure.
• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• Microsoft certifications such as Azure Administrator Associate, Microsoft 365 Administrator Expert, or Identity and Access Administrator Associate preferred.
• Experience with Entra ID Governance, Privileged Identity Management, Microsoft Defender, or the Intune Suite, and with KQL in Microsoft Sentinel, Defender, or Log Analytics preferred.
• Experience with infrastructure as code (Bicep, Terraform, or ARM templates), CI/CD pipelines in Azure DevOps, and Python or Bash scripting preferred.
• Experience in a multi-location retail environment, with PCI DSS audits or partner security assessments, with RMM, MDR, and vulnerability platforms (such as NinjaOne, Arctic Wolf, Tenable, or Adaptiva), and with global support teams preferred.

WHY JOIN US?

• Paid training and career development opportunities.
• Comprehensive health, dental, and vision insurance.
• 401k retirement plan.
• Tuition reimbursement.
• Employee discounts on Verizon services.
• Referral bonuses
• Career pathing opportunities.

EQUAL OPPORTUNITY EMPLOYER

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.