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Multi-Modality Technologist 2 (X-Ray Technician and CT Technologist) - Richmond Community Hospital
Bon Secours Mercy Health
Richmond, VA
Associate's from an ARRT (American Registry of Radiologic Technologists) accredited institute or of an approved Nucelar Medicine Technology program or of an approved School of…
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Respiratory Care Practitioner III - Respiratory Therapy - Lorain Hospital
Bon Secours Mercy Health
Lorain, OH
…established policies and procedures, objectives, quality assurance program, safety, environmental, and infection control…
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Multi-Modality Technologist 2 - Powdersville
Bon Secours Mercy Health
Greenville, SC
Associate's from an ARRT (American Registry of Radiologic Technologists) accredited institute or of an approved Nucelar Medicine Technology program or of an approved School of…
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Respiratory Aide II - Southside Regional Medical Center - PRN
Bon Secours Mercy Health
Petersburg, VA
A current student in good standing with an AMA approved Respiratory Care Program or a recent graduate of an AMA approved Respiratory Care Program (required)
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Registered Nurse (RN) - Endoscopy - Springfield Regional Medical Center
Bon Secours Mercy Health
Springfield, OH
Completion of OR internship program (preferred, not required)
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Clinical Nursing Student (LPN) - Med Surg Unit - Springfield Regional Medical Center - PRN
Bon Secours Mercy Health
Springfield, OH
Currently enrolled in a nursing program and has completed one clinical nursing course and one clinical rotation (required)
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Patient Care Technician (PCT) Trainee - Emergency Department (ED) - St. Elizabeth Youngstown Hospital - PRN
Bon Secours Mercy Health
Youngstown, OH
…of Bon Secours Mercy Health. The Patient Care Tech Trainee program is a temporary nurse aid training program that enhances working clinical…
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Patient Care Technician (PCT) - Medical Telemetry Unit - The Jewish Hospital - PRN
Bon Secours Mercy Health
Cincinnati, OH
Currently enrolled in or a graduate of an Associate’s or Bachelor’s degree (in any field) with no experience requirement. Must successfully complete the RSF PCT Training Program upon hire.
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Patient Care Technician (PCT) - Pulmonary Stepdown - Maryview Medical Center
Bon Secours Mercy Health
Portsmouth, VA
Must have completed one of the following: (required)Successful completion of nursing aide training program OR
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Patient Care Technician (PCT) - Orthopedics Neurology - Lourdes Hospital
Bon Secours Mercy Health
Paducah, KY
Currently enrolled in or a graduate of an Associate’s or Bachelor’s degree (in any field) with no experience requirement. Must successfully complete the RSF PCT Training Program upon hire.
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Certified Medical Assistant (CMA) - Urgent Care - Glen Allen
Bon Secours Mercy Health
Glen Allen, VA
Completion of an accredited Medical Assistant post-secondary education program (preferred in all states except South Carolina)
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Patient Care Tech (PCT) - Unit Secretary - Med Surg Tele - West Hospital
Bon Secours Mercy Health
GreenTwp, OH
Successful completion of nursing aide training program OR
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Patient Care Associate (PCA) - Progressive Care Unit (PCU) - Lorain Hospital
Bon Secours Mercy Health
Lorain, OH
Successful completion of nursing aide training program OR Successful passing of STNA State Tested Nurse Aide (required if OH LTC), OR CNA Certified Nurse Aide, OR Nurse’s Aide state testing…
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Patient Care Technician (PCT) - Progressive Care Unit (PCU) - St. Elizabeth Boardman Hospital
Bon Secours Mercy Health
Boardman, OH
Currently enrolled in or a graduate of an Associate’s or Bachelor’s degree (in any field) with no experience requirement. Must successfully complete the RSF PCT Training Program upon hire.
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Patient Care Technician (PCT) - Intensive Care Unit (ICU) - Lourdes Hospital - PRN
Bon Secours Mercy Health
Paducah, KY
Currently enrolled in or a graduate of an Associate’s or Bachelor’s degree (in any field) with no experience requirement. Must successfully complete the RSF PCT Training Program upon hire.
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Bon Secours Mercy Health
Batavia, OH
…or second year nursing student from a Registered Nurse (RN) program…
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Patient Care Technician (PCT) - Inpatient Rehab - St. Rita's Medical Center
Bon Secours Mercy Health
Lima, OH
Must have completed one of the following: (required)Successful completion of nursing aide training program OR
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Patient Care Technician (PCT) - Med-Surg Unit - St. Francis Eastside
Bon Secours Mercy Health
Greenville, SC
Must have completed one of the following: (required)Successful completion of nursing aide training program OR
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Bon Secours Mercy Health
Greenville, SC
Must have completed one of the following: (required)Successful completion of nursing aide training program OR
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Patient Care Tech (PCT) - St. Francis Downtown
Bon Secours Mercy Health
Greenville, SC
Successful completion of nursing aide training program OR
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Clinical Nursing Student - Oncology Services - Maryview Medical Center - PRN
Bon Secours Mercy Health
Portsmouth, VA
Currently enrolled in a nursing program and has completed one clinical nursing course and one clinical rotation (required)
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Patient Care Technician (PCT) - Pulmonary Stepdown - Maryview Medical Center
Bon Secours Mercy Health
Portsmouth, VA
Must have completed one of the following: (required)Successful completion of nursing aide training program OR
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Patient Care Technician (PCT) - Progressive Care Unit (PCU) - Fairfield Hospital
Bon Secours Mercy Health
Fairfield, OH
…of Bon Secours Mercy Health. The Patient Care Tech Trainee program is a temporary nurse aid training program that enhances working clinical…
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Registered Nurse (RN) - Inpatient Surgery - St. Elizabeth Youngstown Hospital
Bon Secours Mercy Health
Youngstown, OH
Completion of OR internship program (preferred, not required)
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Warren, OH
Completion of OR internship program (preferred, not required)

Vicar Operating, Inc. dba VCA

Technical Support Specialist- IHD - Overnight

Loveland, CO, United States

$28.17 USD / hour

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Job details

Pay: $28.17 USD / hour
Experience: Minimum of 2 years’ experience in animal hospital or related setting required.
Posting language: English
Posted: Nov 4, 2026

Original job description

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.

Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.

Work Shift: There are three total openings across two shift schedule options:

Option 1: 8-Hour Shift Schedule with the following coverage window– 2 Openings

Monday–Friday: Shifts fall between 6:00 PM and 6:30 AM (8-hour shifts).
Saturday–Sunday: Shifts fall between 2:00 PM and 6:30 AM (8-hour shifts).

Option 2: 10-Hour Shift Schedule – 1 Opening One position is available on the 10-hour shift schedule, with the following coverage:

Saturday–Sunday: 6:00 AM–4:30 PM MDT (10-hour shifts).
Tuesday–Wednesday: 10-hour shifts scheduled within the 6:00 PM–6:30 AM coverage window.

The Target Pay Range for this position is $28.17 hourly. At Mars, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.

Job Purpose/Overview

The Customer Support Technical Support Specialist delivers on the Antech Customer Service Vision of unwavering commitment to empathetic and caring veterinary diagnostic support. This position’s primary job function is to provide complete and concise support to Antech customers through various media such as over the phone, via email, and through chat support tools as it relates to support of the in-house diagnostics (IHD) portfolio.

Essential Duties and Responsibilities

Resolves customer problems via telephone, chat, and email by troubleshooting and facilitating remote repair of equipment or response to customer inquiries.
Trains and educates customers on the proper use and expectations of equipment and software.
Troubleshoots and resolves software integration issues.
Provides “first class” customer service.
Provides historical information by thoroughly documenting all customer interactions in our CRM software.
Provides on-call / after-hours support on a rotating basis.
Works with other team members to gain and offer insight during the troubleshooting process and to brainstorm about how to resolve current problems and trends.
May participate in training of new hires when needed.
May be requested to participate in wet labs or demos at veterinary conferences or academies.
Maintains technical knowledge by attending educational workshops, continuing education classes, and other trainings.

Education and Experience

Associates degree in Veterinary Technology or related field, or equivalent related experience preferred.
Certification/Licensure/Registration in Veterinary Technology preferred.
Minimum of 2 years’ experience in animal hospital or related setting required.
Additional experience and special interest in veterinary diagnostic equipment (such as in-clinic laboratory and/or radiology) is desirable.

Knowledge, Skills and Abilities

Ability to communicate a message to associates, peers and leadership that inspires action in support of customer needs. Verbal, written and virtual communication modes will be frequently used.
Proven ability to work effectively with end users is required.
Ability to effectively shift attention between various tasks, team needs, and business demands.
Ability to manage customer technical issues and complaints through problem solving, critical thinking, and analytical skills.
Displays strong organizational, analytical, problem solving, and communication skills; strong active listening skills; high attention to detail, and ability to convey and teach technical information concisely.
Ability and diligent willingness to enter and maintain accurate and thorough records and notes on each customer interaction, including selection of various categorical designations used for post-sale analytical reports and evaluations.
Consistently displays a calm demeanor, empathy, and professionalism, while maintaining a strong customer focus.
Is available to and works both independently and cooperatively with associates. Understands the workload of the team and strives to provide balance between all members of the team.
Ability to work in a corporate environment where daily client interaction is over the phone and at the computer.
Ability to communicate verbally on the telephone and in person.

Working Conditions

The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office or virtual environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 15 pounds.

The associate will primarily work in a typical office environment with flexibility to occasionally work from home. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, data base management, email, video conferencing and the Internet. The associate is frequently required to use a calculator; fax, copy machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams. Environment where pets are present

About Antech Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.

Benefits

Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates. Benefits eligiblity is based on employment status.

Paid Time Off & Holidays
Medical, Dental, Vision (Multiple Plans Available)
Basic Life (Company Paid) & Supplemental Life
Short and Long Term Disability (Company Paid)
Flexible Spending Accounts/Health Savings Accounts
Paid Parental Leave
401(k) with company match
Tuition/Continuing Education Reimbursement
Life Assistance Program
Pet Care Discounts

Commitment to Equal Employer Opportunities We are proud to be an Equal Opportunity Employer. For a complete EEO statement, please see our Career page at Antech Careers.

Note to Search Firms/Agencies Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.

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