IT Administrator

Looking for work that matters? Join Viant and contribute to the design and manufacturing of medical technologies that improve patient outcomes. Guided by our promise - We’re In It For Life - you’ll build your career with a trusted industry innovator that invests in your growth, well-being, and ability to make a meaningful impact every day.

About the company:

Viant is a global medical device partner providing design, development, manufacturing, and assembly services through capabilities in materials, plastics, metals, extrusion, and automation. With nearly 6,000 employees across 24 locations worldwide, it delivers high-quality, life-enhancing products with the scale and expertise to bring devices to market efficiently. Learn more at Viant Medical’s website or in LinkedIn.

About the role:

As an IT Administrator – IT Operations, you will take charge and provide decisive technical leadership and unwavering support to your assigned site(s). This dynamic role demands expertise across several IT domains, including System Administration, Networking, Technical Support (Break/Fix), Project Management, and Business Analysis. You will drive IT projects forward, spearhead continuous improvement initiatives, and actively collaborate with the Viant site leadership team to maximize the strategic use of technological resources.

You will be instrumental in positioning your site to overcome future IT challenges, leveraging your robust technical expertise to craft and deploy innovative solutions that guarantee reliability and scalability. By aligning IT operations seamlessly with business objectives, your efforts will ensure the uninterrupted manufacturing of medical devices.

​Additionally, you will engage with every department within Viant, building meaningful connections and expanding your professional horizons through diverse interactions and projects. As a key member of the Viant IT team, you will embody and champion Viant values, operating with integrity, accountability, and an unwavering commitment to excellence. Your leadership and contributions will be pivotal to the success and advancement of Viant.​​

Work Model: Onsite, 5 days a week

Work Location: Laconia, NH.

Travel Requirement: Once a week travel to Wilmington, MA

KEY RESPONSABILITIES AND DUTIES:

• ​​Act in alignment with the core values of the company, demonstrating agility, teamwork, leadership, ownership, customer focus, and integrity in all actions.
• ​Provide support outside regular working hours to ensure ongoing IT Support and address urgent issues. when required to support business operations.
• ​Collaborate closely with site operations and business leaders to develop and uphold effective processes and procedures.
• ​Engage actively in company-wide and site-specific projects aimed at continuous improvement of processes.
• ​Provide administrative support and maintenance for Microsoft 365 applications, including Teams, OneDrive, Exchange, and SharePoint, ensuring optimal functionality and user experience.
• ​Oversee and maintain the Entra Admin and Active Directory environment, focusing on tasks such as user and group management, as well as implementing and managing security and group policies.
• ​Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• ​Responsible for installing, configuring, maintaining, and repairing workstations, laptops, peripherals, and site IT resources, including software, UPS systems, printers, and copiers.
• ​Track individual and site IT performance metrics to identify areas for improvement and recommend solutions to optimize efficiency in service support and delivery processes.
• ​Tasked with managing IT help desk requests to ensure prompt and effective communication, as well as timely resolutions.
• ​Create and maintain documentation of procedures, knowledge bases, policy documents and configurations well-maintained and up to date and alignment with the Viant IT standards.
• ​Oversee IT procurement and inventory for hardware, software, peripherals, and related supplies.
• ​Enhance endpoint security by monitoring vulnerabilities and applying relevant patches and updates effectively.
• ​Identify and recommend system, hardware and software improvements/upgrades.
• ​​Maintain knowledge of Viant corporate IT policies and Viant privacy policies.
• ​Report any security incident or suspected security incident to the Viant Security Incident Response Team.
• ​All other duties as assigned.

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POSITION REQUIREMENTS:

Knowledge/Education:

• ​​Associates Degree in Computer Science or other technical field is required.
• ​Bachelor’s Degree in Computer Science or other technical field is preferred​.

Job Experience:

• ​​​4-6 years of system administrator experience is required.
• ​4-6 years of diversified experience in a manufacturing environment is preferred.
• ​2-3 years in medical device manufacturing environment is preferred .
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Skills/Competencies:

• Excellent communication skills, both written and verbal are required.
• Demonstrates an understanding of key concepts and the ability to apply them to continuous improvement activities.
• ​​Ability to work effectively in a fast-paced team environment as well as independently.
• ​Resourcefulness in handling unexpected challenges.
• ​Must have excellent time management skills with the ability to work independently with little supervision.
• ​Highly self-motivated, enthusiastic who has the ability to understand and take the “big picture” into account.
• ​Strong aptitude for working with technology, ability to learn and absorb new technologies quickly.
• ​Proven capability in managing multiple tasks simultaneously and prioritizing time efficiently.
• ​Demonstrated understanding of fundamental critical thinking concepts, with a proven ability to apply these principles to effective problem solving.
• ​Proven documentation skills including policies and procedures.
• ​Pro-active in identifying potential issues with a proposed process or systems change.
• ​Hands on experience installing IT hardware, peripherals and software.
• ​Skilled with Windows operating systems, Entra/Active Directory, Intune, O365 applications such as OneDrive, SharePoint, Teams etc.
• ​Intermediate Knowledge in Backup solutions, MSP360, is a plus.
• ​Basic Knowledge of cloud storage services, Wasabi & AWS preferred.
• ​Knowledge with VoIP systems, particularly 3CX is a plus.
• ​Knowledge in TCP/IP, DNS, DHCP, VPN, VLAN’s, and wireless networks.
• ​Knowledge of VMWare virtualized environment.
• ​Understanding of compliance and security standards.
• ​Understand and provide support to ensure compliance with external audits from customers, vendors, and the FDA.
• ​Knowledge in Cisco Meraki and UNIFI switching is a plus.
• ​Knowledge in Endpoint Central is a plus. ​

Benefits:

• Benefits effective day one of hire! · Medical, dental, and vision benefits
• 401k Plan with Company Match
• Generous Paid time off and paid Holidays · Low-cost nutrition & mental health visits
• Tuition Reimbursement and career development programs
• Company-paid life insurance
• Access to individualized financial planning
• Voluntary Universal Life and Long-Term Care
• Voluntary Legal Plan
• Up to $150-off your gym membership annually
• Employee discount programs
• Pet Insurance
• Home Ownership Program

Apply today and help us bring life-changing medical technologies to patients worldwide.

Viant is a global medical device design and manufacturing services provider that partners and innovates with customers to provide the highest quality, life enhancing medical devices. We do this through our depth and breadth of capabilities, end-to-end integration, technical expertise, and relentless focus on our customers and on operational excellence. With nearly 6,000 associates across 24 locations worldwide, we offer a unique combination of small-company service and attention with big-company resources. For more information, visit viantmedical.com or follow us on LinkedIn.

Viant provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Viant complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.