Administrative and Program Support Specialist Schedule: Part time, 20 hours per week, Monday–Friday, with flexibility to work some evening and weekend hours Pay: $23.84 per hour, plus a $40 bi-weekly stipend for a second language Mileage: Eligible for mileage reimbursement About Viability Viability is a private not-for-profit agency offering a network of services connecting individual strengths and goals with skill building; employment options including job training, support, and placement; education and community living to individuals with disabilities or other disadvantages. From our headquarters in Springfield, MA, we serve 4,900+ individuals with disabilities and disadvantages annually in CT, MA, NY, OK, and RI, expanding employment and community access. With our team of 430+ staff members, we annually work with hundreds of employer partners meeting their workforce needs. The results are communities of inclusion and connection where people, businesses and communities all thrive together.
Position Summary:
The Administrative and Program Support Specialist is a skilled member of our team who splits time between administrative support and direct program support. On the administrative side, you will keep billing, documentation, and tracking accurate and on time so our programs run smoothly. On the program side, you will support program participants in the Brain Injury Recreation Program and high school students in Transition Services, building on each person’s strengths, goals, and interests. This role connects the work behind the scenes with the work in our communities, and it plays a key part in making sure the people we serve have consistent, high-quality experiences.
Key Responsibilities:
- Administrative Support
- Manage petty cash, including reconciliation and record keeping
- Complete Credible uploads and documentation accurately and on schedule
- Conduct file reviews to confirm records are complete and meet requirements
- Prepare monthly billing
- Track referrals and billing on the control board
- Complete other administrative projects as assigned
- Brain Injury Recreation Program(approximately 3–4 hours per week, usually Tuesday evenings; schedule may vary)
- Supervise group activities and support the safety and participation of program participants
- Plan activities that reflect the interests, abilities, and choices of the group
- Transition Services (late afternoons and early evenings)
- Attend classes with high school students, in person or virtually
- Assist the teacher during class as needed
- Provide individual student support as needed, recognizing each student’s strengths and goals
Required Qualifications, Skills, and Responsibilities
- High school diploma or equivalent plus a minimum of 2 years’ experience required; associate or bachelor’s degree preferred.
- Experience with administrative work such as billing, record keeping, or data entry.
- Comfort learning and using database and tracking systems, including Credible.
- Experience supporting people with disabilities, in recreation or education settings, preferred.
- Strong organization, attention to detail, and respect for confidentiality.
- Clear, respectful communication with program participants, students, teachers, and colleagues.
- Ability to work a flexible schedule that includes late afternoons and evenings.
- Valid driver’s license, 3 years of driving experience as a licensed driver, a good driving record, use of a passenger vehicle with compulsory auto insurance and vehicle registration, and willingness to transport program participants in a personal and/or agency vehicle.
- Ability to travel within the region to access residential settings, employers, and community organizations.
- Fluency in Spanish is a plus.
“Viability values our employees and the talents that they bring with them every day. Last year 30 staff members were promoted within the agency to roles that supported their professional growth.”
Full-time Viability staff members are eligible for the following:
- Health, Dental & Vision insurance plans.
- Dependent care flexible spending account.
- Flexible Spending & Health Savings account.
- Pet-plan discount program offered through Fetch.
- Company paid Long-term Disability insurance.
- Company paid Short-term Disability insurance. (NY & OK employees only)
- Company paid Life & AD&D insurance.
Benefits & Perks for all Viability staff members:
- Employer matched 403B contributions starting day 1 of employment.
- Eligible for Tuition Reimbursement.
- Generous paid time off.
- 11 Paid Holidays a year.
- Access to training and professional development resources through our comprehensive online learning platform.
- Referral Incentive bonus. For every friend, family member, or previous co-worker you refer to join our Viability team, you will receive an incentive bonus for each successfully hired candidate!
- Employee Assistance Program that provides confidential assistance for all life challenges.
- Work-life balance.
Our Mission We believe individuals with disabilities and other societal disadvantages are an essential resource for our country’s future. Our mission is to help build a world in which individuals with disabilities and other disadvantages realize their full potential. Our Vision Viability will be a positive disruptive force in the marketplace leading the innovative designs of future service delivery for individuals with disabilities and other disadvantages to realize their full potential within their communities of choice. To apply, please see the Careers section of our website at VIABILITY.org
