Regulatory Operations Associate

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint - we’ve got huge goals.

As a Regulatory Operations Associate, you will handle the day-to-day execution, tracking, and operational tasks required to keep Via’s transit partnerships fully compliant. You will monitor operational workflows, maintain audit-ready documentation, coordinate filings, and support the rollout of internal tools and automated reporting systems across our partner deployments.

This role is based in NYC with a 3x per week office requirement.

What You’ll Do

• Daily Compliance Execution: Coordinate and submit recurring regulatory filings, vehicle permits, driver credential verifications, and operational reports required by local transit agencies, federal standards (FTA), and accessibility mandates (ADA).
• Audit & Records Maintenance: Maintain centralized documentation systems, log compliance records, and perform routine audits of service data to ensure all partner markets remain 100% audit-ready.
• Tooling & Data Entry Workflows: Utilize internal operational tools, AI-assisted reporting workflows, and databases to extract compliance metrics, log discrepancies, and replace manual paperwork with structured digital tracking.
• Operational Monitoring: Track day-to-day Service Level Agreements (SLAs) and incident reports, flagging non-compliance issues or emerging operational bottlenecks directly to market operations managers.
• Project Coordination: Update and maintain project trackers, compliance calendars, and operational checklists to ensure all milestone dates, renewals, and partner deliverables are completed on schedule.
• Cross-Functional Support: Liaise directly with local Fleet Coordinators, Dispatch, Legal, and Market Operations teams to gather evidence, verify on-the-ground operational facts, and resolve administrative compliance blockers.

Who You Are

• 1–3 years of professional experience in operations, compliance coordination, program administration, logistics, or a related task-focused operational role; Bachelor's degree required.
• Highly organized task manager who thrives on executing recurring workflows accurately and keeping structured trackers up to date.
• Meticulous attention to detail with a track record of verifying datasets, maintaining clean records, and spotting discrepancies in operational data.
• Clear, practical communicator able to coordinate across frontline operations, legal, and city teams to track down required documentation.
• Fast learner comfortable adopting new software platforms, spreadsheets, and internal workflow tools quickly.
• Prior experience with Salesforce, Google Sheets/Excel, or compliance tracking software is a plus, but not required.

Compensation and Benefits

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
• Salary Range: $65,000 – $85,000 / year
• We are proud to offer a generous and comprehensive benefits package, including comprehensive medical plans and 401(k) matching.

Ready to join the ride?

Via is an equal opportunity employer.