Customer Service Specialist

Via Seating is hiring an Experienced Customer Service Specialist to join our Sales team!!

Via Seating is seeking an experienced Customer Service Specialist with a strong background supporting customers, sales teams, dealers, distributors, or business-to-business accounts. This role will serve as a primary point of contact for customer requests, provide accurate product and order information, coordinate solutions across internal departments, support sales activities, and proactively resolve questions or concerns.

Qualified candidates should have at least three years of related customer service, account support, order management, or inside sales experience. The ideal candidate will be highly organized, confident managing multiple priorities, and skilled at problem-solving, communication, and follow-through. Experience working with orders, product information, pricing, quoting, distribution, manufacturing, or sales representatives is preferred; commercial furniture experience is a plus but not required.

Via’s Customer Service Specialist position is an in-person, non-safety sensitive position. The opportunity to work in a hybrid capacity may be considered after completion of training.

Pay Range is $22.00 - $25.00/hourly to start DOE.

Seating That Supports People

At Via, we believe great seating can improve the way people live and work. Guided by a commitment to performance, humanity, and sustainability, we design and manufacture seating that supports wellbeing, minimizes environmental impact, and delivers lasting value. In collaboration with leading designers, and through a focus on ergonomic and manufacturing excellence, we create solutions that perform consistently, ship quickly, and stand the test of time. From concept to completion, everything we do is driven by a simple goal: to make a meaningful difference with every seat.

Via offers a very generous benefits package including:

• Comprehensive Package effective 1st of the month following hire date including:
• Medical, Dental and Vision, Company Paid Life/ADD, Voluntary Life/ADD, Voluntary Short-Term and Long-Term Disability, Voluntary Flexible Spending Accounts for Medical and/or Dependent Care, Voluntary Identity and Legal Protections
• Additional Benefits Offered including 10 Paid Holidays per year, 15 Days of Paid Time Off, 401K Participation with up to a 4% company match after 90 days and Bi-Annual Company Celebrations

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We are an Equal Opportunity Employer, Gender/Minority/Veterans/Disabled. Via Seating is a drug and alcohol free workplace. Veterans are strongly encouraged to apply.