Open jobs in the United States

Save this search

Added 1 day ago
Lead DVM- Chicago (South Loop), IL
Veterinary Emergency Group (VEG)
Chicago, IL
Added 1 day ago
Emergency Credentialed Veterinary Technician (Overnight) - Pleasant Hill, CA
Veterinary Emergency Group (VEG)
Pleasant Hill, CA
Added 1 day ago
VE
Customer Experience Coordinator - Newton, MA
Veterinary Emergency Group (VEG)
Newton, MA
- $19 to $29 USD / hour
Added 1 day ago
Emergency Credentialed Veterinary Technician (Overnight) - Elk Grove, CA
Veterinary Emergency Group (VEG)
Elk Grove, CA
Added 1 day ago
Customer Experience Coordinator - Chandler, AZ
Veterinary Emergency Group (VEG)
Chandler, AZ
Added 1 day ago
Emergency Veterinary Assistant (Overnight) - Pleasant Hill, CA
Veterinary Emergency Group (VEG)
Pleasant Hill, CA
Added 1 day ago
Customer Experience Coordinator - Pittsburgh, PA
Veterinary Emergency Group (VEG)
Pittsburgh, PA
Added 1 day ago
Emergency Credentialed Veterinary Technician (Shift Lead, Overnights) - Larkspur, CA
Veterinary Emergency Group (VEG)
Larkspur, CA
Added 1 day ago
Emergency Credentialed Veterinary Technician (Shift Lead) - Larkspur, CA
Veterinary Emergency Group (VEG)
Larkspur, CA
Added 1 day ago
Emergency Veterinary Assistant - Northville, MI
Veterinary Emergency Group (VEG)
Northville, MI
Added 1 day ago
Customer Experience Coordinator - Indianapolis, IN (Nora)
Veterinary Emergency Group (VEG)
Indianapolis, IN
Added 2 days ago
VE
Emergency Veterinary Assistant (Part Time) - Seattle, WA
Veterinary Emergency Group (VEG)
Seattle, WA
- Part-time
Added 2 days ago
VE
Emergency Veterinary Assistant (Overnight) - Denver, CO (Denver Tech Center)
Veterinary Emergency Group (VEG)
Greenwood Village, CO
- $18.5 to $44 USD / hour
Added 2 days ago
VE
Emergency Credentialed Veterinary Technician - Oak Brook, IL
Veterinary Emergency Group (VEG)
Oak Brook, IL
- $25 to $51 USD / hour
Added 2 days ago
VE
Emergency Credentialed Veterinary Technician - Newton, MA
Veterinary Emergency Group (VEG)
Newton, MA
- $27 to $68 USD / hour
Added 2 days ago
VE
Emergency Credentialed Veterinary Technician (Part-Time) - Eden Prairie, MN
Veterinary Emergency Group (VEG)
Eden Prairie, MN
- Part-time
Added 2 days ago
Emergency Credentialed Veterinary Technician (Shift Lead) - Eden Prairie, MN
Veterinary Emergency Group (VEG)
Eden Prairie, MN
Added 3 days ago
Overnight Emergency Credentialed Veterinary Technician - Austin, TX (Cedar Park)
Veterinary Emergency Group (VEG)
Cedar Park, TX
Added 3 days ago
Emergency Veterinary Assistant (Shift Lead) - Austin, TX (Cedar Park)
Veterinary Emergency Group (VEG)
Cedar Park, TX
Added 3 days ago
VE
Emergency Veterinary Assistant (Part-Time) - Overland Park, KS
Veterinary Emergency Group (VEG)
Overland Park, KS
- Part-time
Added 3 days ago
Customer Experience Coordinator (Relief) - Ralph Ave/Brooklyn, NYC
Veterinary Emergency Group (VEG)
Ralph Ave, NY
Added 3 days ago
Emergency Veterinary Nursing Manager - Oceanside, CA
Veterinary Emergency Group (VEG)
Oceanside, CA
Added 3 days ago
Emergency Veterinary Assistant - Albuquerque, NM
Veterinary Emergency Group (VEG)
Albuquerque, NM
Added 3 days ago
Emergency Credentialed Veterinary Technician (Per Diem) - Austin, TX South Lamar
Veterinary Emergency Group (VEG)
Austin, TX
Added 3 days ago
Veterinary Sonographer - Austin, TX (South Lamar)
Veterinary Emergency Group (VEG)
Austin, TX

Veterinary Emergency Group (VEG)

Customer Experience Coordinator (Relief) - Encinitas, CA

Encinitas, CA, United States

Competitive compensation: pay range is $19-$29 and based on experience

Apply About employer

Applications open in a new tab.

Job details

Pay: Competitive compensation: pay range is $19-$29 and based on experience
Experience: 2+ years of experience in a customer service role
Posting language: English
Posted: Sep 22, 2026

Original job description

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience - not only for people and their pets, but also for everyone who works here - our VEGgies!

At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.

This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.

VEG is a 2025 and 2026 certified Great Place to Work®.

THE JOB

As a Customer Experience Coordinator, your job is to define the customer’s experience through service, focus, and participation - so you are passionate about perfecting the experience before, during, and after their time at VEG. Outgoing and personable, with each customer, you conduct yourself professionally in both demeanor and presence. You find ways to say YES and put pets and customers experience above all else. In this role, you’ll have the opportunity to grow where you want to go, building valuable experience and paving the way for your career to take unexpected and rewarding directions.

WHAT YOU’LL DO

Greet every customer with warmth and urgency, whether in person, over the phone, or online
Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly
Deliver personalized, memorable experiences - always looking for creative ways to say “yes” to customer needs
Listen with empathy, resolve concerns quickly, and anticipate issues before they escalate
Keep nursing team and doctors updated on customer needs for a seamless care experience
Provide confidential, compassionate guidance on financial options and end-of-life decisions
Process payments accurately while protecting personal and financial information
Follow up with customers after visits to check on their pet’s care and strengthen relationships
Celebrate and capture special moments (with permission), creating lasting connections between customers, their pets, and the hospital

WHAT YOU NEED

2+ years of experience in a customer service role
Advanced proficiency in computer programs and practice management software
Highly organized, with strong attention to detail
Strong communication skills; able to interact positively with anyone and everyone
The ability to multitask and thrive amid chaos
High emotional intelligence, able to read a room and plan and act accordingly
Adaptable and amenable in high stakes environments
Problem solving skills and a focus on innovation
Must be willing to work in a noisy environment with strong or unpleasant odors
Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
Work well in a fast-paced environment with people from all backgrounds and different personality types

WHO YOU ARE

Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments
Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results
Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

HOW WE INVEST IN YOU

Competitive compensation: pay range is $19-$29 and based on experience
Flexible work schedules to support your life outside of work
Generous employee referral program, so our awesome people can bring in more awesome people
And the little (big) things, like comfy scrubs, cool VEG swag, food in the fridge for when you’re hungry

DEI

At VEG, diversity is not just a word - it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve - where different perspectives are not only welcomed but celebrated.

We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.

Apply About employer

More about this job

Skills

Customer experience
Process payments
Customer service
Attention to detail
Communication skills
Multitask
Adaptability
Problem solving
Make an effort

Report this job