VCS - Program Support Assistant - EPD

Summary Are you seeking a better work-life balance? Join an exceptional organization that prioritizes Veterans for an outstanding career! With over 80 years of serving our nation's Veterans, the Veterans Canteen Service (VCS) is currently seeking a dynamic Program Support Assistant for our St. Louis, MO VA Medical Center Canteen. Join our fast-paced environment if you have a passion for our Veterans and their families! Duties

Duties include, but are not limited to, the following:

Delinquent Debt Collection Coordination: Act as the main point of contact for collecting delinquent debts, including those in the Treasury Offset Program (TOP) and referred to the Debt Management Center.

Customer Support for Electronic Payroll Deduction (EPD): Provide primary customer service and technical support for the Electronic Payroll Deduction (EPD) program.

Transaction Research and Adjustment: Research transactions in variance databases and make necessary account adjustments to correct system errors

Data Privacy and Professional Conduct: Maintain a high level of professionalism and ensure compliance with policies regarding Personally Identifiable Information (PII) and sensitive data.

EPD System Monitoring and Issue Escalation: Monitor EPD system operations, verify payments each pay period, identify misuse (e.g., shoplifting), and ensure system interfaces function properly and escalate issues as needed.

Additional Duties: Perform other related duties as assigned.

Qualifications

QUALIFICATION REQUIREMENTS:

EPD System Expertise: In-depth knowledge of the EPD database, reporting functions, and payroll deduction processes.

Data Extraction and Organization: Ability to extract and organize data for accurate recording in the general ledger system.

Financial Systems Navigation: Familiar with various computer programs used for payment input, customer account inquiries, collections, and responding to canteen questions.

Payroll Deduction and Account Structure: Understanding of the VCS Payroll Deduction module and the structure of customer accounts. Microsoft Office and Database Proficiency: Proficient in Microsoft Excel, Word, Outlook, and basic database functions, including Microsoft Access for communication and data handling.

Minimum Specialized Qualifying Requirements: One (1) year of experience comparable to the duties of a Program Support Assistant - EPD or the educational equivalent coursework in accounting/bookkeeping practices. Education High School Diploma or GED required.

Associate Degree preferred, but not required, in Business, Hospitality, or Management.

Requirements

As a Condition of Employment for accepting this position, you will be required to serve a 1-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• Your performance and conduct
• The needs and interests of the agency
• Whether your continued employment would advance organizational goals of the agency or the Government
• Whether your continued employment would advance the efficiency of the Federal service

Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Additional Conditions of Employment include:

-Selective Service Registration is required for males born after 12/31/1959.

-Subject to background/security investigation.

How you will be evaluated IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, résumé, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

NOTE: A formal pay-setting process will be used to determine your salary. The salary may be at any point in the range listed for this vacancy. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. How to apply All applicants are encouraged to apply online. All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 9/28/2026 to receive consideration.

• To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
• Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account, or your application will be incomplete.

All applicants are encouraged to apply online. All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 9/28/2026 to receive consideration.

• To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
• Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account, or your application will be incomplete.