Prosthetic Representative (Supervisor)

Summary The Prosthetic Representative (Assistant Chief) shares responsibility with the Chief for the management, oversight, and performance of the Prosthetic and Sensory Aids Service (PSAS) at the Central Virginia VA Health Care System (CVHCS) and throughout its catchment area. The incumbent directs service operations, supervises staff, and aligns program priorities and resources with facility goals.

Duties This serves as a standard Prosthetic Representative (Supervisor) functional statement (FS) to be used throughout the VHA. The incumbent performs the majority or all the following major duties and responsibilities in this functional statement.

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• Provides supervisory leadership, administrative management, and direction to PSAS staff, including assigning work, establishing priorities, assessing competencies, evaluating performance, and overseeing staff training and development.
• Serves as an expert advisor to facility leadership and clinical and administrative partners on the planning, administration, and delivery of prosthetic and sensory aids services to Veterans.
• Represents PSAS on facility committees, workgroups, and project teams; coordinates service priorities and initiatives with other departments; and advises the Chief and facility leadership on program outcomes, operational issues, and recommendations for improvement.
• Leads service-level projects and interdisciplinary initiatives to improve operational efficiency, quality, productivity, and customer satisfaction.
• Ensures compliance with applicable VA and VHA policies, regulatory requirements, and accreditation standards. Establishes and monitors performance and quality measures, conducts internal reviews, and implements corrective actions.
• Oversees human resources activities, including developing functional statements, performance standards, and competencies; interviewing and selecting candidates; and recommending awards, advancements, and disciplinary actions in coordination with Human Resources and senior management.
• Manages employee performance and conduct matters, provides counseling, and oversees time and attendance and leave administration in accordance with applicable policies and procedures.
• Contributes to budget planning, resource allocation, and fiscal management; analyzes expenditures, forecasts equipment and resource needs, and develops cost-containment measures that support effective service delivery.
• Oversees procurement, contracting requirements, and inventory management activities related to prosthetic and sensory aids services, including the purchase, fabrication, fitting, repair, and replacement of devices and equipment.
• Collaborates with clinicians, Supply Chain Management, vendors, and other stakeholders to address equipment and service needs and resolve issues affecting Veterans' access to appropriate prosthetic and sensory aids.
• Analyzes operational, fiscal, and program data; prepares reports and recommendations; and develops local policies and procedures consistent with national requirements for the Chief's review and approval.
• Coordinates responses to Veteran concerns, congressional inquiries, contractor issues, and policy questions, keeping the Chief informed of significant issues, actions, and outcomes.

Work Schedule: 8:00 AM - 4:30 PM, Monday- Friday

Telework: No

Virtual: This is not a virtual position.

Functional Statement #: 000000

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not required

Qualifications

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience and Education. Individual must meet at least one of the requirements below:
• Experience. One year of creditable experience that demonstrates: Knowledge of basic anatomy and medical terminology; knowledge of accounting methods; ability to research, analyze, comprehend, and apply decisions; basic knowledge of inventory management procedures; ability to use computer software packages for word processing, spreadsheet development, and database management; and ability to work independently and as a member of a team; OR
• Education. A bachelor's degree from an accredited educational institution AND at least 24 semester hours in course work related to health care, public administration, or business. The 24 semester hours could include but is not limited to any combination from the following fields: occupational therapy, physical therapy, kinesiotherapy, social work, psychology, prosthetics, orthotics, respiratory therapy, assistive technology, business law, leadership, healthcare, public administration, or business management. This course work may have been completed within the degree or in addition to the degree; OR
• Experience/Education Combination. Equivalent combinations of experience and education are qualifying.
• Foreign Education. To be creditable, education completed outside the United States must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials, and such education must have been deemed at least equivalent to experience gained in conventional United States programs.

Grade Determinations: GS-12 Supervisory Prosthetic Representative

Experience. At least one year of experience equivalent to the GS-11 grade level.

Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate all of the following KSAs:

1. Leadership and managerial skills, including skill in interpersonal relations and conflict resolution to deal with employees, team leaders, and managers.
2. Ability to perform the full range of supervisory duties, including responsibility for assignment of work to be performed; evaluation of performance; selection of staff; and recommendation of awards, advancements, and disciplinary actions.
3. Ability to manage a health care program that provides home medical equipment, rehabilitation services, home oxygen, visual or hearing impairment devices, assistive technology, orthotics, or prosthetics.
4. Skill in coordinating work flow and work assignments.
5. Ability to counsel patients and work effectively with a clinical team to resolve conflict.

Preferred Experience: Prosthetics Experience Preferred

References: See VA Handbook 5005, Part II, Appendix G34, Prosthetic Representative Qualification Standard GS-672.

The full performance level of this vacancy is GS-12. The actual grade at which an applicant may be selected for this vacancy is in the of GS12.

Physical Requirements: Pre-placement and periodic physical examinations are required for hybrid occupations to ensure workers are placed in positions where they can perform the essential functions of their job including their physical, mental and emotional capacities, without endangering their health or the health of their co-workers. See VA Directive and Handbook 5019.Education IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.Requirements

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• You may be required to serve a probationary period.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Must pass pre-employment physical examination.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

How you will be evaluated IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.How to apply All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 11/20/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/13109086.

• To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
• Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. Other information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.

VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.