Program Support Assistant

Summary Physical Medicine & Rehabilitation (PM&R) service is a complex service consisting of six rehabilitation sections; Whole Health, Comprehensive Pain, Rehabilitation Technology, Therapy, Polytrauma outpatient, Polytrauma inpatient and Polytrauma Transitional Rehabilitation. Program Assistant to the PM&R Service provides administrative operational support, coordination of action items, gathering pertinent data, disseminate metrics, outcomes and other data driven reports to the PM&R Leadership Team. Duties The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define "who we are," our culture, and how we care for Veterans, their families and other beneficiaries.

The Values are Integrity, Commitment, Advocacy, Respect and Excellence ("I CARE").

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips.

Major Duties:

• Provides/initiates requests and provide information pertaining to the facility work orders, equipment requests, supply orders, staffing action items, program metrics, policies and for care coordination for specific patients.
• Communicate with appropriate purchasing staff to ensure smooth timely procurement of all purchases required by the clinical staff.
• Manage ordering, receiving, and ensures that field-based clinicians receive goods necessary for patient care, frequently by boxing and shipping medical goods.
• Records Liaison Officer for the Polytrauma Service and will work closely with the STVHCS Records Coordinator to ensure all records, both electronic and hard copy, are in accordance with policy.
• Arranges office moves and installation or removal of office equipment.
• Serves as the PIV sponsor for the Polytrauma Service
• Serves as the ADPAC for the Polytrauma Service
• Conducts general facility environmental care rounds and submits work orders as necessary.
• Serves as a point of contact for all Healthcare Providers within Physical Medicine & Rehabilitation service and must manage multiple complex clinical demands across outpatient clinics, CBOC-based, home-based, telephone -based and telehealth-based settings.
• Serves as a regional point of contact for resources seeking inpatient rehabilitation, complex pain rehabilitation, complimentary and integrative health (CIH), mobile prosthetic care or having other inquires and will appropriately direct patients.
• Facilitates collaboration and coordinates patient care plans with VA Amputee Clinic, Specialty Bracing Clinic.
• Performs collection, compilation of data and statistical information in support of an organizations program operations.

Work Schedule: Monday - Friday, 7:30 AM - 4:00 PM

Position Description Title/PD#: Program Support Assistant~01441A

Physical Requirements: May be required, depending on the needs of the organization.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

GS-06 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Using current Microsoft Office applications, such as Word, Excel, PowerPoint, Access, Teams, and Outlook, for the purposes of word processing, data collection, reporting presenting, scheduling, and conduction communications and Applying knowledge of anatomy and physiology to appropriately determine the urgency of medical need, how to appropriately direct care and when to seek help.

To calculate, first identify the percentage of required education you have earned (when substituting, you cannot use the first 60 semester hours that you earned). Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-XX. For example, an applicant who has 9 semester hours of graduate level education (i.e. 50% of graduate education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

There is no educational substitution for the GS-06 level.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.Requirements As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period (OR INSERT "2-year trial period") during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period (OR INSERT "trial period"), your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Conditions of Employment:

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
• Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

How you will be evaluated IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Applicants will be referred in the order in which they were received.How to apply All applicants are encouraged to apply online.

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (EST) on 11/06/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/13108618.

1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
2. Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.Other information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/.

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online and request information about the Alternate Application process, please contact the Agency Contact listed for this Job Opportunity Announcement (JOA).