Summary The incumbent serves as member of the highly technical and analytical Veteran Service Support Center-Electronic Health Record Analytics (VSSC-EHRA) team, supporting the delivery of critical data, analytics, reporting, and decision-support tools across VA's Federal Electronic Health Record (FEHR) platforms. Duties
Major duties include but are not limited to:
Program Analysis
- Collaborates at all levels of the VA organization, provides consultation, and designs, develops, and deploys information, data collection applications, analytic studies, dashboards, scorecards, registries, development platforms and other automated tools nationwide.
- Executes data management and analysis, automated tool design, development, validation, deployment, training and presentation.
- Conducts Extract/Transfer/Load (ETL) activities to prepare the data, apply business rules and quality assurance, and stage the data for reporting.
- Supports the data, information, analytics, and reporting work of the VSSC-EHRA Section including the development and maintenance of real-time and near real-time national clinical, operations and management tools associated with the shared Oracle Cerner electronic health record.
- Assists in producing information and helps evaluate/analyze, on a quantitative or qualitative basis, the effectiveness of programs or operations in meeting established goals and objectives.
- Consults with various stakeholders to understand customer needs, document requirements, and to develop solutions, both in conceptual design and technically, coding/prepping the data and tool build, and ensuring that the products being delivered are of a high standard in terms of fit for purpose, design, and code.
- Oversees the analysis, design, development, quality assurance, validation, and support of products and projects assigned.
- Designs, develops, validates, implements and maintains data and reporting systems like, but not limited to, Cerner Command Language (CCL) and Discern Analytics 2.0 (DA2) Programming, Tableau, SAP Business Objects, Reporting Services Reports, OLAP cubes and subsequent front-end tools for interacting with the datasets, models, etc., or .NET and MPage applications for retrieving and displaying data from various VA databases and sources.
- Exercise initiative, work efficiently and to collaborate effectively with its field, and program office stakeholders as well as end users of products developed.
- Supports VA national data analysis, data mining, reporting and program development for the VSSC-EHRA Section.
- Designs and performs national studies, analyses and evaluative work related to specific content areas for which the VSSC-EHRA Section is responsible.
Instructional Technology and Data Management
- Develops training materials or other tools for VACO Leadership, Program Office, and Field based end users Managers in utilizing data and reports that are produced.
- Monitors VSSC product end users' satisfaction to drive enhancements and increase usefulness and satisfaction.
- Responds to user feedback mechanisms including Help Desk and suggestions in a timely manner.
- Serves as a technical resource for CCL, DA2, Vertica SQL, Tableau, SAP Business Objects, Hypertext Markup Language (HTML), JavaScript and Cascading Style Sheets (CSS), as well as, technologies like the Microsoft Business Intelligence (BI) Suite, including SQL Server Management Studio, SQL Server Integration Services, SQL Server Analysis Services, SQL Server Reporting Services, Pyramid Analytics, .NET Applications and all associated ETL activities, and various web based reporting tools.
- Performs other duties as assigned.
Work Schedule: Monday to Friday, 8:00 a.m. to 4:30 p.m.
Compressed / Flexible: May be available
Telework: This position may be authorized for ad hoc telework. Telework eligibility will be discussed during the interview process. Ad hoc is defined as occasional, non-recurring telework.
Virtual: This position may be authorized for Virtual Work. Virtual Work eligibility is for current VA Employees that are already subject to the return to in-person work mandate in their current position. Applicants without an existing assigned VA Staff Office must be located within 50 miles of a VA-owned or leased space.
This is not a remote position.
Definition of Virtual Work: Employee works outside of original hiring duty station at a VA-owned or leased space.
Return to Office (RTO): RTO mandates are in effect and selectees will be required to report to in-person work unless they are approved for an exception or an exemption. Any approval for an RTO exception, exemption, or extension will happen after a tentative job offer, but before a final job offer.
Position Description/PD#: Program Analyst / PD17737A and PD17738AQualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/13/2026.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet Time-in-Grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your Time-in-Grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year Time-in-Grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year Time-in-Grade. Note: Time-in-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
You may qualify based on your experience as described below:
- GS-12 Specialized Experience: For this position, you must have one year of specialized experience equivalent to at least the next lower grade, GS-11, in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
- Consulting/collaborating with experts to standardize data/analytics design.
- Developing and maintaining data definitions and other associated documentation for assigned reports in an easily understood language and format.
- Demonstrated ability to express ideas and facts to individuals or groups effectively; makes clear and convincing oral presentations; listens to others; facilitates an open exchange of ideas.
- Proven ability to exercise initiative, work efficiently and to collaborate effectively with its field, and program office stakeholders as well as end users of products developed by the program office with complex and competing activities such as constant changes to the technologies used, transition to new electronic health record, and increased and competing demands for more products to be developed.
- Supporting national data analysis, data mining, reporting and program development for the program office.
- GS-13 Specialized Experience: For this position, you must have one year of specialized experience equivalent to at least the next lower grade, GS-12, in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
- Analyzing, designing, developing, testing, maintaining, and supporting of reporting systems.
- Proven experience serving as a senior advisor in organizational analysis for portions of key programs or specific national projects such as federal electronic health record analytics, including referrals, clinical cohorts, technical and business, etc.
- Demonstrated experience supporting data, information, analytics, and reporting workflows, including the development and maintenance of real-time and near real-time national clinical, operations and management tools associated with the shared Electronic Health Record (EHR).
- Proven experience serving as a technical resource for Cerner Command Language (CCL), Discern Analytics 2.0 (DA2), Vertica SQL, Tableau, and SAP Business Objects in support of data, information, analytics, and reporting deployed within the shared Oracle Cerner electronic health record platform.
- Advanced experience planning, establishing, and coordinating the flow, creation and maintenance of data, datasets, models and schemas and information between program offices and field users.
Selective Placement Factor: This position includes a Selective Placement Factor (SPF), a skill, knowledge, ability or other worker characteristic basic to and essential for satisfactory performance of the job. SPFs are a prerequisite to appointment and represent minimum requirements for a position. Applicants who do not meet the following Selective Placement Factors (SPF) are ineligible for further consideration:
- Applicant must have documented experience developing automated information products such as analyses, reports, and data using Sequential Query Language (SQL), Cerner Command Language (CCL), Tableau, SAP Business Objects and/or Discern Analytics (DA or DA2).
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.Requirements
- You must be a U.S. Citizen to apply for this job
- To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
- Selective Service Registration is required for males born after 12/31/1959
- Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
- Subject to background/security investigation
- Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
- your performance and conduct;
- the needs and interests of the agency;
- whether your continued employment would advance organizational goals of the agency or the Government; and
- whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.How you will be evaluated Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position:
- Data Management - Knowledge of the principles, procedures, and tools of data management, such as modeling techniques, data backup, data recovery, data dictionaries, data warehousing, data mining, data disposal, and data standardization processes.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Project Management - Applies principles, methods, or tools for developing, scheduling, coordinating, monitoring, evaluating, and managing projects and resources, including technical performance.
- Database Administration - Knowledge of the principles, methods, and tools for automating, developing, implementing, or administering database systems.
- Technical Documentation - Knowledge of procedures for developing technical and operational support documentation.
Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. How to apply Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online questionnaire and submission of the required documentation specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. To preview the application questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/13090880. The application process is as follows:
- To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents.
- Answer the questions presented in the application and attach all necessary supporting documentation.
- Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date, 11/13/2026.
- If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice.
- Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.
- Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.
- Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. NOTE: Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused.
Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us.
To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.
To view the announcement status or your application status: https://help.usajobs.gov/how-to. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.
Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed.
Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement.
Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.
Helpful Hints for Creating a Two-Page Resume:
- Prioritize most relevant and recent experience
- Use concise, results focused language
- Align language from the job announcement
- Focus on demonstrating skills and competencies
- Remove outdated or unrelated experience
- Use the USAJOBS resume builder
Additional guidance on this new requirement and resume building tools can be found at https://help.usajobs.gov/faq/application/documents/resume/page-limitOther information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.
Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
This job opportunity announcement may be used to fill additional vacancies.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.