Summary The Pharmacy Technician (Advanced Operations) provides advanced operational pharmacy support across the full range of pharmacy service functions. The incumbent works across all areas of the operational pharmacy, including controlled substance management, unit dose preparation, technician order entry, outpatient dispensing and window operations, fill stations, mailing, and automated dispensing equipment, and may provide directed support to clinical pharmacy program initiatives as assigned.
Duties Total Rewards of a Allied Health Professional
Duties include but are not limited to the following:
- Understands and applies DEA regulations, VHA Directives, Medical Center policies, and facility standard operating procedures governing controlled substance management and general pharmacy operations.
- Communicates effectively with pharmacists, pharmacy leadership, nursing staff, providers, and other healthcare personnel regarding controlled substance and operational pharmacy matters.
- Manages and triages EHR and controlled substance tracking system communications related to controlled substance orders, requests, and accountability activities.
- Stores controlled substances in the vault and cage in accordance with DEA scheduling requirements, facility security standards, and applicable VHA Directives, ensuring accurate physical organization and separation by schedule and product.
- Prepares and fills controlled substance medication orders under authorized prescriptions and in accordance with facility protocols, for pharmacist verification prior to dispensing.
- Prepares and maintains controlled substance emergency kits, floor stock supplies, and automated dispensing cabinet (ADC) loads for controlled substances, ensuring accurate quantities, documentation, and pharmacist verification prior to release.
- Restocks and reconciles controlled substance automated dispensing cabinets, verifying physical counts against electronic ADC records and documenting discrepancies in accordance with facility policy.
- Coordinates controlled substance returns, reverse distribution, and destruction activities in accordance with DEA regulations and VHA Directives, maintaining complete documentation of all disposal activities.
- Conducts scheduled and unscheduled controlled substance counts, including daily balance counts, periodic perpetual inventory reconciliations, and required audit cycles, in accordance with DEA regulations, VHA Directives, and facility policy.
- Supports the facility controlled substance inspection program by preparing records, facilitating counts, and providing documentation to the pharmacist-designated controlled substance inspector in accordance with VHA Directive requirements.
- Performs technician order entry autonomously, independently evaluating and processing medication orders for completeness and processability in accordance with VHA policy, facility procedures, and pharmacist-established parameters.
- Prepares and fills unit dose medication cassettes, blister packs, and related unit dose packaging in accordance with facility procedures and under pharmacist oversight.
- Operates fill stations, accurately counting, labeling, and packaging outpatient prescriptions for pharmacist verification in accordance with facility workflow and accuracy standards.
- Provides telephone and intake triage support in the operational pharmacy, addressing Veteran and caregiver inquiries within the pharmacy technician scope, and routing clinical questions or concerns to the pharmacist.
- Supports automated dispensing equipment (ADE) operations in non-controlled-substance areas, including restocking, troubleshooting, and reconciliation, in accordance with facility procedures.
- Performs returns processing, inventory management support, and other operational assignments as directed by the supervisory pharmacy technician or designated pharmacy supervisor.
Work Schedule: Monday-Friday, 8:00 am to 4:30 pm
Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary and regular salary increases.
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #:90588F
Permanent Change of Station (PCS): Not AuthorizedQualifications
Basic Requirements:
- United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
- Education or Experience:
- None required.
- For all grade levels and positions that accept both education and experience to qualify, equivalent combinations of qualifying education and experience that total at least 100% are qualifying. The combined percentage is determined by adding total qualifying experience as a percentage of the experience required for the grade level to the education as a percentage of the education required for the grade level.
- Certification: For positions above the full performance level, the employee must pass a national certification exam and hold an active national certification through either:
- Pharmacy Technician Certification Board (PTCB), Certified Pharmacy Technician (CPhT). OR
- National Healthcareer Association (NHA), Certified Pharmacy Technician (ExCPT).
- English Language Proficiency: Pharmacy Technician candidates must be proficient in spoken and written English to be appointed as authorized by 38 U.S.C. § 7403(f).
May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).
Grade Determinations:
GS-08 Pharmacy Technician-
- Experience: Candidates must possess one year of experience equivalent to the next lower grade level and demonstrate the KSAs below.
- Certification: For positions above the full performance level, the employee must pass a national certification exam and hold an active national certification through either:
- PTCB as a CPhT. OR
- NHA as a ExCPT.
- Knowledge, Skills and Abilities (KSAs): In addition to the experience above, the candidate must demonstrate the following KSAs for all GS-08 assignments and meet any additional KSAs for the assignment, if indicated:
- (a) Comprehensive knowledge of concepts, principles, methodology and policies in a specialized area or section of pharmacy (such as sterile compounding, controlled substances, automation, clinical pharmacy, contact center, etc.) Note: See Specialized Area.in the Definitions Section.
- (b) Skill in training and orienting new and existing pharmacy facility employees and students on proper policies and procedures.
- (c) Ability to evaluate, analyze and coordinate workflow and work activities within a specialized area or section of the pharmacy.
Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.Requirements
- You must be a U.S. Citizen to apply for this job.
- All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
- Selective Service Registration is required for males born after 12/31/1959.
- Must be proficient in written and spoken English.
- Subject to background/security investigation.
- Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- Complete all application requirements detailed in the "Required Documents" section of this announcement.
As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
- your performance and conduct;
- the needs and interests of the agency;
- whether your continued employment would advance organizational goals of the agency or the Government; and
- whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.How you will be evaluated IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
Resume Reminder - Your resume must include the following information for each job listed:
Job title
Duties (be as detailed as possible)
Month & year start/end dates (e.g. June 2007 to April 2008)
Full-time or part-time status (include hours worked per week)
Salary/Rank etc
Series and Grade, if applicable, for all Federal positions you have held
References, current or recent supervisor
?Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail. The experience stated in your resume must support your assessment responses.
Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.How to apply All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 11/12/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/13105180.
- To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
- Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. Other information During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
